Unimpressed
The “unlimited data” is terrible to say the least, even on 5g its slow or doesn’t work at all. Overall i would not recommend this mobile service.
DUPED!!!!⁰PROMO DEAL IS LIES
I got my Lyca Sim thru the promo oof $5 mo for 1st 3months (unlmtd talk, text,data) tap the promo and price went to $7,50 & same benefits. Received Sim & can get and send texts but no data or calls. I call CS and they said they never had any promos like that and I had paid just for Sim and had to pay ANOTHER $15..... 3 MONTHS LATER AND STILL NO SERVICE JUST TEXTS ONLY. WHEN I call CS they give me the run around. I GOT DUPED!!!! Can't get any help with CS OR REFUND I HAVE PROMO PICS TO PROVE AND THEY STILL DENY!!!
Show more
eSIM Activation issue
iPhone still shows no service after everything on my eSIM, please activate 😡
Inaccurate information on their website for get people to purchase; a scam company
I wished I read the reviews before making my purchase. On the website, there are list of devices in which are compatible with Lyca mobile, however when I try to activate the number on a listed compatible device, I was unable to get any network/cellular service even with full bars. Again customer service has been unreliable in resolving this issue and taking too long to refund my money. To the developers, since you have time to reply to each review, do you not care about the integrity of your business? Why are your customers all having similar issues, and what are you doing to resolve this?
Show more
Dumb system
Wtf, that f* thing it keep losing servers, even I try to restart my phone is not even help, I just pay for it on Monday and it says no more balance, that’s ridiculous, I literally just at home all day long how can it be no more balance
They UNbricked my phome
Wish I could edit my old review. Communication could have been better during the process of the SIM upgrade, but everything is sorted.
The website’s layout is somewhat confusing, and I have a couple other small complaints, but I’ve been using Lycamobile for like a decade and I probably won’t swap to anything else, despite the occasional hiccup.
The website’s layout is somewhat confusing, and I have a couple other small complaints, but I’ve been using Lycamobile for like a decade and I probably won’t swap to anything else, despite the occasional hiccup.
Show more
Useless support + double charging
As far as your SIM works despite bad coverage its ok.
Also international calls are working fine.
But once you run into troubles support is absolutely useless.
When you call, it takes 30 minutes until somebody answers, my issue was not fixed and I was told to call again in 2 days. Not that they will reach out to me proactively, I was told I have to call again and wait on the line to connect with another department. They can't handle that internally?
Its been two days my SIM doesn't work, apparently it will be at least another two days.
In the chat nobody replies ever and chatbot is useless. On their website my password doesn't work, if I reset password, new password which is being sent over the email doesn't work either.
Update: When Lyca support replied to me here to reach out to them, I have contacted them over the email and my issue was fixed within 2 hours. I needed the right people to have a look at my issue. My SIM now works in 5G spectrum. I am raising my review from 2 to 4 stars, but in general I spent 4 hours on the calls and my SIM was not working for 5 days after I did SIM upgrade which failed. Before I had no issues with an activation, renew and operation in 6 months.
Update April: I am lowering my rating again! I paid for 2 months 39$ plan. I was charged 39$ on the first month, and then 39$ again on the second month. I thought its a mistake, so I have reached out to support over the email and here is their official explanation:
"Upon reviewing your account, we can confirm that you are subscribed to the $39 Unlimited International 2M plan. After the initial 2‑month cycle, the plan auto‑renewed at the standard rate of $39 plus a 5% regulatory fee, totaling $40.95.
Please note that our auto‑renewal program applies only to 30‑day (1‑month) plans. It does not cover 2‑month subscriptions. If you wish to continue with a 2‑month plan, you will need to cancel auto‑renewal and make the payment manually every 2 months to maintain that plan.
Additionally, the plan you purchased was under a promotional offer, which is subject to change without prior notice."
Make your own opinion if this is fair practice. If the auto renewal only works for 30 days plan, why I even had this option?!
The plan can change without prior notice?!
Also international calls are working fine.
But once you run into troubles support is absolutely useless.
When you call, it takes 30 minutes until somebody answers, my issue was not fixed and I was told to call again in 2 days. Not that they will reach out to me proactively, I was told I have to call again and wait on the line to connect with another department. They can't handle that internally?
Its been two days my SIM doesn't work, apparently it will be at least another two days.
In the chat nobody replies ever and chatbot is useless. On their website my password doesn't work, if I reset password, new password which is being sent over the email doesn't work either.
Update: When Lyca support replied to me here to reach out to them, I have contacted them over the email and my issue was fixed within 2 hours. I needed the right people to have a look at my issue. My SIM now works in 5G spectrum. I am raising my review from 2 to 4 stars, but in general I spent 4 hours on the calls and my SIM was not working for 5 days after I did SIM upgrade which failed. Before I had no issues with an activation, renew and operation in 6 months.
Update April: I am lowering my rating again! I paid for 2 months 39$ plan. I was charged 39$ on the first month, and then 39$ again on the second month. I thought its a mistake, so I have reached out to support over the email and here is their official explanation:
"Upon reviewing your account, we can confirm that you are subscribed to the $39 Unlimited International 2M plan. After the initial 2‑month cycle, the plan auto‑renewed at the standard rate of $39 plus a 5% regulatory fee, totaling $40.95.
Please note that our auto‑renewal program applies only to 30‑day (1‑month) plans. It does not cover 2‑month subscriptions. If you wish to continue with a 2‑month plan, you will need to cancel auto‑renewal and make the payment manually every 2 months to maintain that plan.
Additionally, the plan you purchased was under a promotional offer, which is subject to change without prior notice."
Make your own opinion if this is fair practice. If the auto renewal only works for 30 days plan, why I even had this option?!
The plan can change without prior notice?!
Show more
Scam
This company is the worse than any mobile network company. After a vacation came back I can’t get to my account to ménage, enter my number is said we sent you code but the phone is online forgot password enter date birth you can only enter 3 numbers. I am not going to wait my time typing to explain. Can’t get hold of customer service brake my heart. 😡😡😡🥵🥵🥵
Show more
Pathetic customer care
Im ashamed of myself of deciding to connect to lyca mobile. Since day i purchased the sim. im waiting to arrive. customer doesnt respond to any email, calls. long wait time, complete waste of time
The Worst App Ever
Honestly i’ve never used an app so not user friendly, it’s so hard to navigate and ALWAYS without fail crashes, every damn time you need to do something important the app will crash and drive you insane, if you have the option and thinking of making the switch to LYCA please rethink your life decisions, literally pick any other carrier, mint mobile is great, just don’t pick this if you want to keep your sanity.
Show more
eSIM swap
Don’t upgrade your Lycamobile App!!! My phone service was disconnected and in SOS mode right after I updated the app. And the APP forced me to update the sim card or to eSIM because there’s nothing else can be done within the APP. Even you compromised and go to upgrade, the website just show error. Even connected with WiFi, there is no away to login to my account because it needs PIN that send by message to login. That’s ridiculous. The contact number on their website is not in service. Livebot useless, live chat not responding. Can’t prepare your staff and the workflow before you force your customer to change SIM? You want your customers to upgrade the SIM but you apparently didn’t upgrade your team.
Show more
Worstest
I just cant give you enough 1 stars
Do Not Use Lycamobile
been having so many issues lately and i can’t turn off my auto renewal because i can’t even log in to my account i do not want to keep paying while my service keeps randomly cutting off data doesn’t work and can’t even make calls the worst provider ever
Worst experience I’ve ever had
Lost service for 2 days. I waited an hour to speak to someone on the phone only for them to tell me to wait for one more day. I’ve been waiting for a call for a job interview and it doesn’t look like I’m getting my service back any time soon.
Horrible
Don’t give these people your money horrible customer service,hung up on me twice, website doesn’t work properly, app doesn’t either . Not worth your time or money
Rude support and take hours to reply
They hire Spanish people and they always confused with v and b sound and it almost took 2 hours to solve this and live support take hours to reply back. I’m going to switch
Worst Customer Service
Lyca has the worst customer service. One Friday night, I was traveling away from home and my internet stops working. I thought I may be out of data so I bought extra 2 gb data but it was still not working. I was indeed need of data for navigation but it didn’t help me out. The following day I went to retail shop and tell them the issue that I had. They told me it was because of the recent upgrade that Lyca mobile had. There is no need of extra data for my internet, as long as I keep my sim updated it will work. And I did the upgrade and it works. As I don’t need that 2 GB data, I dispute the transaction with bank. The data pack I bought will be activated after 2 weeks which is after the expiration of my current plan. Now after my plan is expired and now I want to recharge it but they already block my sim now I can’t receive/send messages, can’t call or receive call, can’t use the internet. I already approached to them, they told me I need to send them email and it will take 5-7 business days to get back to me…. 😢😢😢😢
Show more
App never works
Don’t bother to download
WORST SERVICE PROVIDER.
Lyca customer care support is such a worst service. When you call you need to wait for more than 30 to an hour to get a person to answer (so far I called more than 6 times and each call is not less than an hour, wait more than 6 hours in total) still they won’t resolve the issue they will transfer the call to other departments and the wait time will go for more than an hour . They won’t help to fix the issue they will give suggestions and cut the call. They won’t even bother to fix the issue. Such a worst customer service. App is another worst thing, each menu click will take more than a minute or two to load . By the time you reach the right menu the session will expire. Worst app experience. Regret for being a customer. In the name of upgrading they messed up no proper details/steps poorly planned and executed. I got the instructions to update in email followed all the steps still it didn’t go through, it was almost a week without resolution. WORST SERVICE.
Show more
Fraud?!
Impossible to login with the one time password so I can’t manage my account and will have to report the charge as a fraud to be able to stop the line
