Lyca Mobile US Reviews: Is It Legit?

Name: Lyca Mobile US
Rating: 2.08123 (714 reviews)

Lyca Mobile US

Lyca Digital Private Limited

🔧 Utilities

Customer Experience

Positive experience10.2% of reviews

Neutral1.0% of reviews

Negative experience88.8% of reviews

~ Based on 303 written reviews from the US App Store.

What users say about Lyca Mobile US

Reviews of Lyca Mobile US are mostly negative: the Utilities app is rated 2.1/5 from 714 App Store ratings. What users like most: great value for money, reliable international calling. Top complaints: buggy and unreliable app, slow app performance. Summarized from real user reviews.

Positive things

⭐Great value for money
🌐Reliable international calling
💻User-friendly app (after update)

Negative things

🐛Buggy and unreliable app
🕰️Slow app performance
🤖Poor customer service
📊Lack of data usage tracking

Is Lyca Mobile US Safe?

Lyca Mobile US does not appear safe based on available data. AppsHunter Safety Score for Lyca Mobile US is 42/100.

This assessment is based on 714 user ratings, with an App Store average of 2.1/5.

Safety Analysis

25.6% of ratings point to a safe experience

2.7% of ratings suggest some concerns

71.7% of ratings point to a risky experience

~ Based on 707 App Store ratings for Lyca Mobile US.

Is Lyca Mobile US Legit?

Lyca Mobile US appears to be a legitimate app. AppsHunter Legitimacy Score for Lyca Mobile US is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Horrible

There are no English speaking technical support, only Indlish. You will not understand a word.

Eebug37

17 days ago

Hard PASS

Be careful with these guys. It’s almost like they’re a scam. business. They won’t send me my account number and pin so I can cancel and the service has not worked since I joined them, so I’ve been out of a phone for a week.

CChrisJNJ

21 days ago

L

Worst experience I’ve ever encountered with a mobile service they told me they will get back to me in 48 hours and didn’t when I called back they going to say I didn’t make any purchases for a plan and what makes it worse when I asked for a refund I have to wait 5-7 business that is so frustrating honestly I would not recommend the app.

II.spence

22 days ago

Horrible.

Worst mobile service ever

JJteddy111

a month ago

Password change can’t be done

Hector in India you couldn’t understand

Mmiddleriver3594

a month ago

Extremely Difficult to Cancel – Be Careful

My experience with Lyca Mobile has been extremely frustrating. I tried multiple times to stop the automatic recurring charges, both through the plan/subscription settings and by trying to remove my credit card details, but none of the options worked.

It honestly feels like the system is intentionally making it difficult to cancel or stop future charges. I am now planning to dispute the charges with my credit card company.

Their prices may be cheap, but based on my experience, I would be very careful before signing up and giving them your payment information.

DKDudi the king

a month ago

Response from developer

Hi Dudi, Thank you for your feedback. We're sorry to hear about your experience. We understand your concerns regarding recurring charges and account management. If you need any assistance, please send us a DM with your Lyca Mobile number and 19-digit SIM card number (ICCID), and we'll be happy to look into this for you. We're here to help.

Absolutely terrible

I purchased an eSIM with unlimited data and accidentally cancelled the installation mid way and the system thought I was already connected to it so it became invalid and there customer service is rubbish because I can’t make calls in the USA I can’t call customer service and the ai chat bot is stupid. NEVER AGAIN!!!

Aallyecxac

a month ago

Response from developer

Hi Allyecxac, We're sorry to hear about your experience. Please send us a DM with your registered email address, device model, and a screenshot of the order confirmation email, along with a screenshot of any error message received during the eSIM installation process, and we'll be happy to investigate and assist you further.

Not respond back

If you have questions, it can take more than a week; I’ve been waiting for a response for two weeks already. I wouldn't recommend Lyca. I can't see how much data I'm using.

DDaileso

a month ago

Switching mobile carriers takes weeks

I wanted to switch mobile carrier from lyca to xfinity and the transfer didn’t work because of Lyca’s systems

AGAdrian el guapo

2 months ago

You can do better

I did a monthly subscription and I got suspended 11dayd after trying to get help from customers service but nothing was done you need to do better Lyca

XXavi249”

2 months ago

Worst Carrier

They don’t release my line to other carriers. Don’t use Lyca

Hhutfxbinbfdexji

3 months ago

I just got the 5.25 plan

And I didn’t even get the QR code to do the activation.

BBynum84

3 months ago

DON’T DO IT.

I would give this company a negative score if I can. Customer service had the audacity to ignore my questions and hang up on me. Unreliable service. Expect major issues to go unresolved for weeks/ months.

AAlysa.Review

3 months ago

Waste of time and money

Just wasted 3 1/2 hours on the phone with Lycamobile Company since every time I started asking a question their phone line would cut off. I had to call back eight or nine times. At the end of all phone calls, they still couldn’t eresolve none of the issues in hand. No wonder they have only one and a half star rating… If you don’t wanna waste your time and money, don’t deal with these people!

AAbcsx)$75;$$

3 months ago

Poorest service ever

Don’t use this cheap provider network. Not able to receive basic SMS from any bank/wallet service. The customer support sucks, asks to wait for 48 hours, and then also no resolution, makes one wait for 45 minutes to talk to agent. No refund once enrolled, they ask to stop using service, but not port out either for a refund. Stupidest policy ever, only company centric.

AAGupta61

3 months ago

Poor customer service

Bought an esim but not received QR code. Customer service doesn’t know how to recover. Money is lost.

SShoebUK

3 months ago

Response from developer

Hi Shoeb, We're sorry for the inconvenience caused. If you haven't scanned the QR code yet, we can resend it from our side. Please share a screenshot of your order details and your email address with us via Messenger or DM. Our team will be happy to look into this and assist you further. Thank you.

Unimpressed

The “unlimited data” is terrible to say the least, even on 5g its slow or doesn’t work at all. Overall i would not recommend this mobile service.

K2Kenzie 2007

4 months ago

DUPED!!!!⁰PROMO DEAL IS LIES

I got my Lyca Sim thru the promo oof $5 mo for 1st 3months (unlmtd talk, text,data) tap the promo and price went to $7,50 & same benefits. Received Sim & can get and send texts but no data or calls. I call CS and they said they never had any promos like that and I had paid just for Sim and had to pay ANOTHER $15..... 3 MONTHS LATER AND STILL NO SERVICE JUST TEXTS ONLY. WHEN I call CS they give me the run around. I GOT DUPED!!!! Can't get any help with CS OR REFUND I HAVE PROMO PICS TO PROVE AND THEY STILL DENY!!!

JJennBurton1979

5 months ago

eSIM Activation issue

iPhone still shows no service after everything on my eSIM, please activate 😡

TTigerhjfv

5 months ago

Inaccurate information on their website for get people to purchase; a scam company

I wished I read the reviews before making my purchase. On the website, there are list of devices in which are compatible with Lyca mobile, however when I try to activate the number on a listed compatible device, I was unable to get any network/cellular service even with full bars. Again customer service has been unreliable in resolving this issue and taking too long to refund my money. To the developers, since you have time to reply to each review, do you not care about the integrity of your business? Why are your customers all having similar issues, and what are you doing to resolve this?

Ggem.bb

5 months ago

Response from developer

Hi Gem, we're truly sorry to hear about your experience and understand your frustration. This is not the experience we strive to provide. We'd appreciate the opportunity to review your case and assist further. Please send us a direct message via Messenger or DMs with your Lycamobile number and ICCID, and our team will investigate this for you as quickly as possible.