Horrible.
Worst mobile service ever
Password change can’t be done
Hector in India you couldn’t understand
Extremely Difficult to Cancel – Be Careful
My experience with Lyca Mobile has been extremely frustrating. I tried multiple times to stop the automatic recurring charges, both through the plan/subscription settings and by trying to remove my credit card details, but none of the options worked.
It honestly feels like the system is intentionally making it difficult to cancel or stop future charges. I am now planning to dispute the charges with my credit card company.
Their prices may be cheap, but based on my experience, I would be very careful before signing up and giving them your payment information.
It honestly feels like the system is intentionally making it difficult to cancel or stop future charges. I am now planning to dispute the charges with my credit card company.
Their prices may be cheap, but based on my experience, I would be very careful before signing up and giving them your payment information.
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Not respond back
If you have questions, it can take more than a week; I’ve been waiting for a response for two weeks already. I wouldn't recommend Lyca. I can't see how much data I'm using.
Switching mobile carriers takes weeks
I wanted to switch mobile carrier from lyca to xfinity and the transfer didn’t work because of Lyca’s systems
You can do better
I did a monthly subscription and I got suspended 11dayd after trying to get help from customers service but nothing was done you need to do better Lyca
Worst Carrier
They don’t release my line to other carriers. Don’t use Lyca
I just got the 5.25 plan
And I didn’t even get the QR code to do the activation.
DON’T DO IT.
I would give this company a negative score if I can. Customer service had the audacity to ignore my questions and hang up on me. Unreliable service. Expect major issues to go unresolved for weeks/ months.
Waste of time and money
Just wasted 3 1/2 hours on the phone with Lycamobile Company since every time I started asking a question their phone line would cut off. I had to call back eight or nine times. At the end of all phone calls, they still couldn’t eresolve none of the issues in hand. No wonder they have only one and a half star rating… If you don’t wanna waste your time and money, don’t deal with these people!
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Poorest service ever
Don’t use this cheap provider network. Not able to receive basic SMS from any bank/wallet service. The customer support sucks, asks to wait for 48 hours, and then also no resolution, makes one wait for 45 minutes to talk to agent. No refund once enrolled, they ask to stop using service, but not port out either for a refund. Stupidest policy ever, only company centric.
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Poor customer service
Bought an esim but not received QR code. Customer service doesn’t know how to recover. Money is lost.
Unimpressed
The “unlimited data” is terrible to say the least, even on 5g its slow or doesn’t work at all. Overall i would not recommend this mobile service.
DUPED!!!!⁰PROMO DEAL IS LIES
I got my Lyca Sim thru the promo oof $5 mo for 1st 3months (unlmtd talk, text,data) tap the promo and price went to $7,50 & same benefits. Received Sim & can get and send texts but no data or calls. I call CS and they said they never had any promos like that and I had paid just for Sim and had to pay ANOTHER $15..... 3 MONTHS LATER AND STILL NO SERVICE JUST TEXTS ONLY. WHEN I call CS they give me the run around. I GOT DUPED!!!! Can't get any help with CS OR REFUND I HAVE PROMO PICS TO PROVE AND THEY STILL DENY!!!
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eSIM Activation issue
iPhone still shows no service after everything on my eSIM, please activate 😡
Inaccurate information on their website for get people to purchase; a scam company
I wished I read the reviews before making my purchase. On the website, there are list of devices in which are compatible with Lyca mobile, however when I try to activate the number on a listed compatible device, I was unable to get any network/cellular service even with full bars. Again customer service has been unreliable in resolving this issue and taking too long to refund my money. To the developers, since you have time to reply to each review, do you not care about the integrity of your business? Why are your customers all having similar issues, and what are you doing to resolve this?
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Dumb system
Wtf, that f* thing it keep losing servers, even I try to restart my phone is not even help, I just pay for it on Monday and it says no more balance, that’s ridiculous, I literally just at home all day long how can it be no more balance
They UNbricked my phome
Wish I could edit my old review. Communication could have been better during the process of the SIM upgrade, but everything is sorted.
The website’s layout is somewhat confusing, and I have a couple other small complaints, but I’ve been using Lycamobile for like a decade and I probably won’t swap to anything else, despite the occasional hiccup.
The website’s layout is somewhat confusing, and I have a couple other small complaints, but I’ve been using Lycamobile for like a decade and I probably won’t swap to anything else, despite the occasional hiccup.
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Useless support + double charging
As far as your SIM works despite bad coverage its ok.
Also international calls are working fine.
But once you run into troubles support is absolutely useless.
When you call, it takes 30 minutes until somebody answers, my issue was not fixed and I was told to call again in 2 days. Not that they will reach out to me proactively, I was told I have to call again and wait on the line to connect with another department. They can't handle that internally?
Its been two days my SIM doesn't work, apparently it will be at least another two days.
In the chat nobody replies ever and chatbot is useless. On their website my password doesn't work, if I reset password, new password which is being sent over the email doesn't work either.
Update: When Lyca support replied to me here to reach out to them, I have contacted them over the email and my issue was fixed within 2 hours. I needed the right people to have a look at my issue. My SIM now works in 5G spectrum. I am raising my review from 2 to 4 stars, but in general I spent 4 hours on the calls and my SIM was not working for 5 days after I did SIM upgrade which failed. Before I had no issues with an activation, renew and operation in 6 months.
Update April: I am lowering my rating again! I paid for 2 months 39$ plan. I was charged 39$ on the first month, and then 39$ again on the second month. I thought its a mistake, so I have reached out to support over the email and here is their official explanation:
"Upon reviewing your account, we can confirm that you are subscribed to the $39 Unlimited International 2M plan. After the initial 2‑month cycle, the plan auto‑renewed at the standard rate of $39 plus a 5% regulatory fee, totaling $40.95.
Please note that our auto‑renewal program applies only to 30‑day (1‑month) plans. It does not cover 2‑month subscriptions. If you wish to continue with a 2‑month plan, you will need to cancel auto‑renewal and make the payment manually every 2 months to maintain that plan.
Additionally, the plan you purchased was under a promotional offer, which is subject to change without prior notice."
Make your own opinion if this is fair practice. If the auto renewal only works for 30 days plan, why I even had this option?!
The plan can change without prior notice?!
Also international calls are working fine.
But once you run into troubles support is absolutely useless.
When you call, it takes 30 minutes until somebody answers, my issue was not fixed and I was told to call again in 2 days. Not that they will reach out to me proactively, I was told I have to call again and wait on the line to connect with another department. They can't handle that internally?
Its been two days my SIM doesn't work, apparently it will be at least another two days.
In the chat nobody replies ever and chatbot is useless. On their website my password doesn't work, if I reset password, new password which is being sent over the email doesn't work either.
Update: When Lyca support replied to me here to reach out to them, I have contacted them over the email and my issue was fixed within 2 hours. I needed the right people to have a look at my issue. My SIM now works in 5G spectrum. I am raising my review from 2 to 4 stars, but in general I spent 4 hours on the calls and my SIM was not working for 5 days after I did SIM upgrade which failed. Before I had no issues with an activation, renew and operation in 6 months.
Update April: I am lowering my rating again! I paid for 2 months 39$ plan. I was charged 39$ on the first month, and then 39$ again on the second month. I thought its a mistake, so I have reached out to support over the email and here is their official explanation:
"Upon reviewing your account, we can confirm that you are subscribed to the $39 Unlimited International 2M plan. After the initial 2‑month cycle, the plan auto‑renewed at the standard rate of $39 plus a 5% regulatory fee, totaling $40.95.
Please note that our auto‑renewal program applies only to 30‑day (1‑month) plans. It does not cover 2‑month subscriptions. If you wish to continue with a 2‑month plan, you will need to cancel auto‑renewal and make the payment manually every 2 months to maintain that plan.
Additionally, the plan you purchased was under a promotional offer, which is subject to change without prior notice."
Make your own opinion if this is fair practice. If the auto renewal only works for 30 days plan, why I even had this option?!
The plan can change without prior notice?!
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Scam
This company is the worse than any mobile network company. After a vacation came back I can’t get to my account to ménage, enter my number is said we sent you code but the phone is online forgot password enter date birth you can only enter 3 numbers. I am not going to wait my time typing to explain. Can’t get hold of customer service brake my heart. 😡😡😡🥵🥵🥵
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