Scammed
M1 is a scam. I had a sim, which was expiring, so I topped it up on the app by buying a 1-month top up (which I paid for and it showed). However, when my original month ended, it ceased my service of the sim. When trying to log back into the app, it didn’t let me because my sim is now inactive despite just having bought a top up plan for 1 more month which said it was active. I was planning to buy M1 for my whole family, but after this, I’ll never use it again
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Response from developer
Hi P1381ajdkay$;;)&-, we’re very sorry to hear about your experience and apologise for the inconvenience caused. Kindly reach out to our Prepaid Hotline at 1693 or +65 93651693 (overseas, roaming charges apply), from 9 a.m. to 9 p.m. daily, and we’ll be glad to assist you further on this. Thank you. – Sam
Unable to Update
I’m unable to update the app even after restarting my phone, please solve this as soon as possible. Thank you.
Pleasantly surprised.
I received a Christmas present of additional 500 GB when I made a data top up. 🥳🤗. Merry Christmas and Happy new year.
Horrible and buggy
Terrible app
Worst people in the world
Worst people in the world
Response from developer
Hi ZZ1949, we’re truly sorry for the experience you’ve had. We're committed to improving and if there’s something specific we can address, kindly contact our Prepaid Hotline at 1693 / +65 93651693 if you are calling from overseas (roaming charges apply) anytime from 9 a.m. to 9 p.m. daily. Thank you - Sam
Scam, Don’t Use
Erased my phone number, staff at stores are useless, poor customer service
Forced updates, and scam-level prepaid plans.
At first, I considered M1 to be a decent service, but after losing $8 to them in their latest promo deal, and nothing to show for it… I’ve quickly learned that the whole deal is a load of garbage. That seems to be a common thing though. Poorly regulated businesses in general in this part of the world are quite prevalent.
This one is no exception. At least I don’t have to deal with such a high level of incompetence in the USA.
best of all, their support is non-existent, and there are no methods for requesting compensation for their errors. Perhaps I should get the embassy involved instead. I may have a better chance of them getting things right on my end.
This one is no exception. At least I don’t have to deal with such a high level of incompetence in the USA.
best of all, their support is non-existent, and there are no methods for requesting compensation for their errors. Perhaps I should get the embassy involved instead. I may have a better chance of them getting things right on my end.
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Response from developer
Hi iL24D, thank you for higlighting this to us and sorry to hear of your experience. Should you require any assistance, kindly contact our Prepaid Hotline at 1693 / +65 93651693 if you are calling from overseas (roaming charges apply) anytime from 9 a.m. to 9 p.m. daily. Thank you - Sam
worst telco
Not only is the worst telco network company of all 3, even the topup for prepaid card response is so damn FXXXing slow, nearly got double-charge for that…👎👎👎
Better than before~
despite having many bugs and issues on the early phase of the new UI apps.
the developer works hard to solve all the problems, and is now an apps better than the old one.
with the saved card info, topping up is way more faster now. its great!
the developer works hard to solve all the problems, and is now an apps better than the old one.
with the saved card info, topping up is way more faster now. its great!
bug issues 😐
Firstly, my expiry date shown for my local data pack is 23 Feb 2024 which is inaccurate. It is supposed to show 9 June 2024 as according to my previous purchase (bought new data pack on 8May so 30 days later will be 9June). However i’m still able to use data, just i need to calculate the expiry date on my own now.
Secondly, usage of data remains the same since 2-3 weeks ago? How is that possible when my mobile data is always on and i’m always on my phone too.
Thirdly, i have stopped receiving notifications from m1 about my data is expiring soon. Even if i received, the message has bugs and it doesn’t tell me the date and time of expiry. All the messages i get from m1 now are about promo packs so basically advertising their products, but the necessary sms they do not send them anymore.
Secondly, usage of data remains the same since 2-3 weeks ago? How is that possible when my mobile data is always on and i’m always on my phone too.
Thirdly, i have stopped receiving notifications from m1 about my data is expiring soon. Even if i received, the message has bugs and it doesn’t tell me the date and time of expiry. All the messages i get from m1 now are about promo packs so basically advertising their products, but the necessary sms they do not send them anymore.
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Login everytime to use the app
Since the update and renewed UI, everytime I've to use the app, need to login with OTP. There's no place to login with face id. Only happens with prepaid app, the My M1+ app is still ok.
This is surely not expected.
This is surely not expected.
Please update the bug
Recently the balance is always shown as 0 on the main screen. It doesn’t show expiry date anymore. The user has to re-login to the App to check. But it will be 0 again on the 2nd day.
No auto login
Apps keep asking to login again and again. Very annoying.
OTP every time I open the app
Since the last time M1 updated its UI the app requires OTP EVERY SINGLE TIME I open it. Unlike the older version where I only need to log in once and it stays logged in for good. Update or Downgrade?
Cannot use
It is empty in top-up interface in the updated version. I cannot top up anymore
Always required OTP on log in
After update. Its requiring OTP every log in. Its annoying
bad update
please change back to the old update the new update is confusing
Very bad - doesn’t work
The page says “language error” and can’t load anything. Can’t top up credit or do anything. If it doesn’t get solve quickly I will just stop using M1. It’s pity because the old apps was just fine.
What have you done??!!
What have you done??!!
Can’t open app
App auto close. Can’t open at all
It’s like a downgraded app
The previous version was better. I could see how much data left with the circle visual clearer in a glance, rather than a bar. And everything seems to be in an “individual” page rather than we could see everything at one go. This new versions requires more tapping/swiping which is annoying. Also each time I want to check my balances, it logs me out and have to request for OTP, which I had to for like 3 times a day. So unnecessary! I don’t understand why you need to fix it when it wasn’t broken 🙄🙄🙄
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New UI is for kids
The new UI displays increases my number of taps to navigate around the app. Sure it has better eyecandies but more clunky
