Worst customer support
I used to love ordering from this app despite facing some issues time to time… but this time it’s too much. Its been more than two month since I ordered a moisturiser and there’s not a single update. I ordered in bulk and i got half of the items and half got canceled on its own without any calls from the delivery team or anyone. This app doesn’t have any customer support no. So the only way to reach out to them is through emails. And God knows how many emails I’ve already sent them, yet every time i just get the automated system mail “sorry for the inconvenience, our team is looking into the issue”. And at this point I’ve given up on the hopes of getting the product delivered…
But if you’re still looking forward to order from this app it’s better if you do COD, so that if u get the item.. well and good, and if you don’t get the items, not your loss..
But if you’re still looking forward to order from this app it’s better if you do COD, so that if u get the item.. well and good, and if you don’t get the items, not your loss..
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Response from developer
Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at support@maccaron.in, and we promise to get this resolved quickly.
Package not delivered and denied taking responsibility.
I placed and order for the first time and i just got the last email about order being dispatched, I had went to my grandmas place for a few days and in between there were no delivery calls or anything as such. I live in a gated society where the delivery personnel needs approval to enter the premises and neither did i receive that. When I realised it’s been long I checked the app and it showed delivered 9 days ago, i checked at the reception no entry. I raised this concern over the email and guess what the support replies, we regret the inconvenience but since it’s been more than 5 days we can’t do anything about it. Like seriously, do you guys think we earn money for free, i purchased it from my hard earned money and you guys don’t even investigate where my parcel was even delivered or not delivered? Pathetic seriously never ordering again and whoever’s fault it was if you think there is no karma will see about that.
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Response from developer
Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at support@maccaron.in, and we promise to get this resolved quickly.
Total Letdown Customer Service
I had one of the worst customer service experiences with this app. My order arrived in multiple packages without any clear information, and one item was missing. When I contacted support, all I received were bot-like, copy-paste responses asking for photos and videos—something impossible to provide when I didn’t even know which package would contain the missing item.
Instead of helping, they kept repeating the same script and offered zero real assistance. As a customer, I shouldn’t have to predict issues or record videos in advance just to prove that something went wrong with their delivery process.
I’m extremely disappointed with how unhelpful and robotic the support team is. The whole experience felt careless and frustrating.
Please improve your customer support—it’s badly needed.
Instead of helping, they kept repeating the same script and offered zero real assistance. As a customer, I shouldn’t have to predict issues or record videos in advance just to prove that something went wrong with their delivery process.
I’m extremely disappointed with how unhelpful and robotic the support team is. The whole experience felt careless and frustrating.
Please improve your customer support—it’s badly needed.
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Response from developer
Hi, please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at support@maccaron.in, and we promise to get this resolved quickly.
Missing product in a package. No accountability.
My faith in this app has over the last few months gone from best to worse ever. While i ordered 2 products from this app with freebies, only one product was delivered with the freebies, although the bill was delivered for both the products along with the package! Ofcourse it is a prepaid package, so now who do i call for this callous service! Ofcourse there is no customer care number either. There is only email. You need to get my other product delivered to my address for which i have paid already. Figure it out and send my product to my address dude!
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Scammed or if this is the process
I just placed an order on my product under MGS n after asking my Adhaar and after being done they said they’ll send me a confirmation for the order and now when I enter there’s nothing on my ordered page nor the customer service is working and plus idk if this is a scam or not becuse I was recommend this app by my friends and now I feel like I’ve been scammed … (THIS IS TO INFORM YOU MACAROON APP SELLERS , if I find out I’ve been scammed n my money not returned trust me I’ll sue u at any cost ) 😕
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Glitch
I’ve been using Maccaron since months now and I really love the app. I can find all the k-beauty products I need. Even though the delivery time is a bit late, I’m fine with it. I really love Maccaron! But for the past few days, my app is not working. There’s only a banner visible in the home page and nothing else even though my network is fine. Please look into it properly. I even sent a message with the screenshot and screen recording of the glitch but there’s no response in my gmail. I really need it fixed asap.
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Scam Alert!!! Damaged Product & No Response from Maccron Beauty
I had a terrible experience ordering from the Maccron Beauty app. I bought a Peripera eyeshadow palette, and when it arrived, it was completely damaged. I immediately reached out with photo proof and asked for a refund or exchange. Instead of helping, they told me to contact their email support, which never replied. I even messaged 7–8 different Maccron Instagram accounts, and not a single one responded.
The complete lack of responsibility and customer service is shocking. It’s unacceptable for a brand to ghost their customers after delivering a broken product. I’m warning others so they don’t fall for the same unprofessional service. If you still choose to buy from them, make sure to use cash on delivery—don’t trust them with your money.
If they think staying silent will make this go away, they’re wrong. I won’t stop until this is resolved. Do better, Maccron Beauty.
The complete lack of responsibility and customer service is shocking. It’s unacceptable for a brand to ghost their customers after delivering a broken product. I’m warning others so they don’t fall for the same unprofessional service. If you still choose to buy from them, make sure to use cash on delivery—don’t trust them with your money.
If they think staying silent will make this go away, they’re wrong. I won’t stop until this is resolved. Do better, Maccron Beauty.
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Response from developer
Hi, We're extremely sorry for the experience you’ve had. This is not the service we aim to provide. If you've already mailed us at support@maccaron.in, kindly share your ticket ID here so we can escalate this for quicker action. Your feedback is important and helps us do better. Love, Team Maccaron ❤️
Insincere
I’ve ordered quite a few products from the app. And so far they’ve delivered without any issues. However, on one occasion I received an incomplete order. I emailed them saying a product is missing and sent them the proof (receipts and everything). And what came next literally boiled my brains!!! This son of gun app mailed me back saying they’ve done their “quality checks” and sent everything. So I’m here thinking woah I didn’t know I was getting dressed up nice today to be called a liar?! Not even my toxic ex behaved that way. An apology or feasible options offered would be a good way to go . But man the lack of sensibility on this app has me sympathising with it. I liked this app once, loved it most times but now…it’s wedged between my buttcheeks.
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Response from developer
Hi, we're truly sorry to hear about your experience we never intend to make our customers feel unheard or disrespected. We understand how frustrating this must. We'd like to recheck the case on priority. Please email us again at support@maccaron.in with your order details so we can resolve this the right way. Love, Team Maccaron ❤️
Excellent App for Practicing Patience and Losing Money!
Absolutely terrible experience. I placed an order in April, and it’s been over a month with no delivery and no proper update. I’ve emailed the team multiple times and all I get is the same copy-paste response: “Sorry for the inconvenience.” No one seems to care or take responsibility.
This level of customer service is beyond frustrating—it’s unacceptable. They’ve taken my money and disappeared. If you value your time, money, and peace of mind, do NOT order from this app.
Save yourself the stress. This has been one of the worst online shopping experiences I’ve ever had.
This level of customer service is beyond frustrating—it’s unacceptable. They’ve taken my money and disappeared. If you value your time, money, and peace of mind, do NOT order from this app.
Save yourself the stress. This has been one of the worst online shopping experiences I’ve ever had.
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Wish to give 0 star
It’s been 2 months I have placed my order even after multiple attempts of trying to reach the customer support I get only one reply that your order is in custom clearance. I couldn’t do anything but wait until forever. Please don’t waste your time ordering from this application when we already have other good and trustable platforms in the market.
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Bad delivery service
It has been almost 2 months since I’ve ordered and I still haven’t received it. They don’t even have proper customer service, I have to contact them by email and I’m pretty sure it’s a bot which is replying because every reply is the same, that it’s stuck in the customs, it’s been going on for god know how long but I keep getting the same reply. They are saying I cannot even cancel it now cuz it’s already been shipped and since I paid for it I’m stuck with begging them to give me updates. They don’t give proper replies and when asked any details they don’t give any reply it’s always the same automated response, I’m genuinely fed up and I don’t even have any other option but to say this here cuz there isn’t anywhere else they are taking queries/feedback.
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Best for Korean skin care
One of the best and authentic app for skin care purchase. The price and everything is so affordable because of the off.
Still gave 4 star because the MSG products takes so long to come. I understand that it’s coming from abroad but still please Maccaron just work on that and also the customer support service needs to be more since customers are many. Just that, hope Maccaron will work on that. And please bring La roche brand in India 😭
Still gave 4 star because the MSG products takes so long to come. I understand that it’s coming from abroad but still please Maccaron just work on that and also the customer support service needs to be more since customers are many. Just that, hope Maccaron will work on that. And please bring La roche brand in India 😭
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Worst delivery and customer care services
While the offerings on the app are great, the delivery system is so frustrating. Orders are stuck on processing for weeks if not months. Irrespective of how many times you reach out, there will be no response on email. Live chat is never available and they just dont have an option for call. Placed my order more than 3 weeks ago and its still stuck on processing. Have written to them multiple times. To no avail. Worst customer service ever. Will write to the consumer court if I dont get the PREPAID delivery asap. Users, please avoid this app. There’s other alternatives on the market that certainly dont do this.
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This app is scam
I’m actually a regular customer of maccaron but what they did to me this time was unforgivable… I ordered Cosrx 6peptides serum but they have sent me Cosrx centella blemis cream and my payment was for cosrx 6 peptides serum and moreover there is no contact number and no option for exchange and return but I have send mail to their support customer mail and after giving all the proofs I haven’t received any resolve solution for my problem.. I have send lots of email to get nothing in response… I fell they are also scamming us.. we trusted Maccaron so much but it’s high time to alert all my friends and leave Maccaron. if the maccaron team is seeing this feedback don’t reply as sorry just reach put to solve my issue Thank you.
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Not professional app worst app ever
Last month I downloaded this app to order some skincare I have ordered product I received it I came. Throu Age r boost pro it’s machine for to use skincare good for ageing I got 65% Ioff first I hesitated to order why iam getting this much discount but when I received I was happy I used it it was amazing gadget but when I tried to put on charging machine is not fully charging then I came to know this app gives lot of discount s because they sell diffect products for lot of discounts to get rid of it not when try to reach customer care they don’t have one and I have mailed them 1000 s of mails they don’t reply worst app ever I don’t how I phone is also recommended them
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Disappointed
I placed several orders for beauty products through this app and completed all the necessary payments and formalities. However, my orders remained in "processing" status for over a week. A 2/3 weeks later, they were suddenly cancelled on their own without any prior warning or explanation. To make matters worse, the refund process also took an extended amount of time.
I had been waiting eagerly for the products, but instead of receiving any updates, the orders were cancelled without notice. I would have preferred to wait for the products, even if it took a little longer, but the lack of communication and the unexpected cancellations were frustrating.
This experience has definitely left me with doubts about using the app again.
I had been waiting eagerly for the products, but instead of receiving any updates, the orders were cancelled without notice. I would have preferred to wait for the products, even if it took a little longer, but the lack of communication and the unexpected cancellations were frustrating.
This experience has definitely left me with doubts about using the app again.
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Delivery took forever
This app used to be one of the best for skincare products, but it has become the worst when it comes to delivery. Despite offering additional discounts for prepaid orders on exclusive products, they consistently fail to dispatch them, which seems to be a tactic just to attract more customers. Meanwhile, they manage to deliver cash-on-delivery (COD) orders on time.
Today marks the 24th day since I placed my order, and it’s still stuck on "processing." This is the fourth time I’ve faced the same situation. My strong advice is to place orders using COD if you want timely delivery. If you opt for a prepaid order to take advantage of the discount, be prepared for an endless wait for dispatch.
Whenever I reach out to their customer support via email, I get the same excuse: they claim to be overwhelmed with order volume, promising to dispatch my order soon—but they never follow through. It's clear that their delivery system is unreliable, and improvements are desperately needed.
Today marks the 24th day since I placed my order, and it’s still stuck on "processing." This is the fourth time I’ve faced the same situation. My strong advice is to place orders using COD if you want timely delivery. If you opt for a prepaid order to take advantage of the discount, be prepared for an endless wait for dispatch.
Whenever I reach out to their customer support via email, I get the same excuse: they claim to be overwhelmed with order volume, promising to dispatch my order soon—but they never follow through. It's clear that their delivery system is unreliable, and improvements are desperately needed.
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Response from developer
Hi, we truly regret the repeated inconvenience caused and completely understand your frustration. We’re working hard to streamline our delivery process, especially for prepaid and exclusive product orders. Your feedback is extremely valuable, and we’re actively working on improving dispatch timelines and communication. Please share your order number at support@maccaron.in so we can look into this and resolve it on priority. Thank you for your continued patience. Love, Team Maccaron ❤️
Worst Application
I had placed an order on 23rd feb which is still not delivered. I had no options to contact customer care instead of mailing them as they don’t have customer care no. Even on emails they don’t respond quickly. I ordered 3 items out of which 1 got cancelled and this was done by Maccaron, I mean what kind of service do you guys provide. Firstly they made me wait for so long and still waiting continues and then my order gets cancelled for no reason. I have already paid for this and have got nothing in return it’s been 20 days now. Worst application I would never recommend this app. Totally disappointed
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Mixed feeling
The discount and offers are great but there are no dispatch or any update on my active order till now and it has been more than a week so it is very concerning and stressing me out since I have already pre paid too.
Response from developer
Hi, thank you for your valuable feedback. We are really sorry for the delay in processing your order. Please share your order details by contacting us at support@maccaron.in and team will surely help you with resolution. Love, Team Maccaron ❤️
Review
Please don’t waste your money here..you would see the price and you would be like the products are cheaper here..let me just go for them..and this is where they’re gonna scam you..it won’t just cost you your hard earned money..but also your time..I ordered a non mgs product from them and since the past 5 days it is showing that the product has been shipped..no further update..so I called the delivery partner..since maccaron doesn’t have a customer care number of it’s own..and they told me that the product was never handed over to them for shipment..and now I am fearing that my money has just gone in vain..these people don’t even have the decency to respond to the mails..So I would suggest don’t fall for there trap..order from nyka or tira or whatever..atleast they have some kind of transparency
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Response from developer
Hi, sorry to see you disappointed. Currently, due to high order volume, the delay is being caused. Our team is trying the best to resolve this issue and arrange the delivery of the orders. Please allow us sometime and the order will be surely delivered to you. Further, our team is working diligently to address each and every inquiry as quickly as possible. We value your time and assure you that you will receive a response soon. Thank you for your patience and understanding. Love, Team Maccaron ❤️
