Gift card redemption doesn’t work
THIS APP SCAMS YOUR MONEY BEWARE
This happened way before the whole update thing that they been doing to kind of take money from user.
I have downloaded the app because obviously theres a deal if you top up 200$ you get 220$. I topped up 200$ used it once and my total came to 150+$. For some reason after that, the app causes glitches and won’t let you use the app and kept kicking me out after staying in there a few minutes. So i just brushed it off, thinking the app may be under maintenance.
After a month, i came back to open the app, mind you this was before this whole new update thing. I can still access my account and still see my history whatsoever but the rest of my money was gone!!! Completely!! I emailed and try contacting the app support but NO ONE replies. Until today I tried to go in thinking i would still be able to ask even if its gone. But NOO, the new update removes all MY PAST HISTORY on all top-up and transactions on whatever you made purchase through…leaving just the point history. They think doing this will easily be getting away with!!!! Wow unbelievable, my thoughts on the app was kinda sketchy and its true…either help me get the rest of my money back or im contacting my bank for all 220$, your call!!
DONT EVER USE OR TOP UP THIS APP unless you want to deal with it like i do.
Very convenient app to use
Nice app, easier order
Update ruined Malatown for me
Response from developer
Hi Jaheenw, We’re truly sorry for the frustration this update has caused and for the lack of communication on our end. We understand how upsetting it is to feel that your points and progress were lost, and we want to clarify that your account data has not been deleted. We recently upgraded our app system, which included changes to the login method and loyalty structure. During this transition, some accounts require manual verification and transfer, which is why you may not immediately see your previous points or rewards. We sincerely apologize that this was not explained clearly beforehand. To resolve this as quickly as possible, please contact us at contact@malatown.us with the phone number and email you used to register. Our team will locate your account and complete the transfer for you. While we have updated our loyalty rules, we’ve also introduced new promotions and benefits, and we genuinely hope you’ll give us a chance to make this right. Your feedback is important to us, and we’re committed to improving both our app experience and communication. Thank you for taking the time to share your experience, and again, we’re very sorry for the inconvenience caused. — MalaTown Team
