Gift card redemption doesn’t work
THIS APP SCAMS YOUR MONEY BEWARE
This happened way before the whole update thing that they been doing to kind of take money from user.
I have downloaded the app because obviously theres a deal if you top up 200$ you get 220$. I topped up 200$ used it once and my total came to 150+$. For some reason after that, the app causes glitches and won’t let you use the app and kept kicking me out after staying in there a few minutes. So i just brushed it off, thinking the app may be under maintenance.
After a month, i came back to open the app, mind you this was before this whole new update thing. I can still access my account and still see my history whatsoever but the rest of my money was gone!!! Completely!! I emailed and try contacting the app support but NO ONE replies. Until today I tried to go in thinking i would still be able to ask even if its gone. But NOO, the new update removes all MY PAST HISTORY on all top-up and transactions on whatever you made purchase through…leaving just the point history. They think doing this will easily be getting away with!!!! Wow unbelievable, my thoughts on the app was kinda sketchy and its true…either help me get the rest of my money back or im contacting my bank for all 220$, your call!!
DONT EVER USE OR TOP UP THIS APP unless you want to deal with it like i do.
Very convenient app to use
Nice app, easier order
Update ruined Malatown for me
Response from developer
Hi Jaheenw, We’re truly sorry for the frustration this update has caused and for the lack of communication on our end. We understand how upsetting it is to feel that your points and progress were lost, and we want to clarify that your account data has not been deleted. We recently upgraded our app system, which included changes to the login method and loyalty structure. During this transition, some accounts require manual verification and transfer, which is why you may not immediately see your previous points or rewards. We sincerely apologize that this was not explained clearly beforehand. To resolve this as quickly as possible, please contact us at contact@malatown.us with the phone number and email you used to register. Our team will locate your account and complete the transfer for you. While we have updated our loyalty rules, we’ve also introduced new promotions and benefits, and we genuinely hope you’ll give us a chance to make this right. Your feedback is important to us, and we’re committed to improving both our app experience and communication. Thank you for taking the time to share your experience, and again, we’re very sorry for the inconvenience caused. — MalaTown Team
Gift Balance Disappeared!
I hope they recover this functionality, otherwise lawsuits would surely follow!
Response from developer
Hi Winston, We’re truly sorry for the frustration caused by the recent app update — this is not the experience we want for our customers. Please rest assured that your MalaCash / gift balance has not been lost. Some accounts may not display correctly after the update, and our team is actively helping users recover their balances and functionality. To resolve this as quickly as possible, please contact us at contact@malatown.us with the email or phone number you used to register your account. We will make sure your issue is properly reviewed and resolved. Thank you for your patience and for bringing this to our attention. — MalaTown Team
Horrible Change
Response from developer
Hi Leper, We’re truly sorry for the frustration and concern caused by the recent app update — this is absolutely not the experience we want our customers to have. Please rest assured that your gift card balance and rewards are not lost. We are actively helping affected users recover their balances and account history. To resolve this as quickly as possible, please contact us directly at contact@malatown.us with the email and/or phone number you used to register your account. Our team will look into your case and make sure this issue is fully resolved. Thank you for your patience, and we sincerely appreciate you bringing this to our attention. — MalaTown Team
No $35 Coupon?
Response from developer
Hi simplefunny, Thanks for checking out MalaTown! Just to clarify, all new users can get a $35 coupon plus an extra $5 cashback, but you’ll need to click the banner in the app and sign up with a valid email to claim them. If you didn’t get the rewards or need any help, our friendly store staff is always happy to assist! Also, don’t forget—you can earn up to 5x cashback when you dine at any MalaTown location by using your membership card and scanning the QR code on your virtual card in the app. If you have any questions, feel free to reach out at contact@malatown.us. We’d love to make sure you get the best experience! Cheers, The MalaTown Team
Reward and Points are the best
Love the app - Easy and Fun to use!
I’m currently working my way up to the highest Golden Corn tier 🌽, not only for the amazing perks but because the card is just so adorable! Their reward system is amazing, especially during holidays. I got $500 bonus to use! Thank you MalaTown! ✨
The food is absolutely incredible! I've been there a couple of times, and everything I’ve tried so far has been delicious. I really enjoy how it combined great food with fun app rewarding experience. Highly recommend it!
