Not showing GC info
I bought a GC with $500 when they openned new location. There are still hundreds of dollars on it. However, I cannot find any information about my GC in this app anymore.
Rewards
Great food great people and lots of benefits for app users
Gift card redemption doesn’t work
The feature to add a gift card in this app doesn’t work. The code provided by the gift card upon purchase is 10 digits, but the app requires 16 digits.
THIS APP SCAMS YOUR MONEY BEWARE
Before i go into my app issue. P.S. Their employees pre-charged for tips and stay very quiet so that you can tip them extra. Always ask for receipt if you ever go there next time and prove me wrong. Thank me for saving you bucks.
This happened way before the whole update thing that they been doing to kind of take money from user.
I have downloaded the app because obviously theres a deal if you top up 200$ you get 220$. I topped up 200$ used it once and my total came to 150+$. For some reason after that, the app causes glitches and won’t let you use the app and kept kicking me out after staying in there a few minutes. So i just brushed it off, thinking the app may be under maintenance.
After a month, i came back to open the app, mind you this was before this whole new update thing. I can still access my account and still see my history whatsoever but the rest of my money was gone!!! Completely!! I emailed and try contacting the app support but NO ONE replies. Until today I tried to go in thinking i would still be able to ask even if its gone. But NOO, the new update removes all MY PAST HISTORY on all top-up and transactions on whatever you made purchase through…leaving just the point history. They think doing this will easily be getting away with!!!! Wow unbelievable, my thoughts on the app was kinda sketchy and its true…either help me get the rest of my money back or im contacting my bank for all 220$, your call!!
DONT EVER USE OR TOP UP THIS APP unless you want to deal with it like i do.
This happened way before the whole update thing that they been doing to kind of take money from user.
I have downloaded the app because obviously theres a deal if you top up 200$ you get 220$. I topped up 200$ used it once and my total came to 150+$. For some reason after that, the app causes glitches and won’t let you use the app and kept kicking me out after staying in there a few minutes. So i just brushed it off, thinking the app may be under maintenance.
After a month, i came back to open the app, mind you this was before this whole new update thing. I can still access my account and still see my history whatsoever but the rest of my money was gone!!! Completely!! I emailed and try contacting the app support but NO ONE replies. Until today I tried to go in thinking i would still be able to ask even if its gone. But NOO, the new update removes all MY PAST HISTORY on all top-up and transactions on whatever you made purchase through…leaving just the point history. They think doing this will easily be getting away with!!!! Wow unbelievable, my thoughts on the app was kinda sketchy and its true…either help me get the rest of my money back or im contacting my bank for all 220$, your call!!
DONT EVER USE OR TOP UP THIS APP unless you want to deal with it like i do.
Show more
Very convenient app to use
Big fun of MalaTown, been waiting for their app for a long time. Here it comes, nice and easy to make an order and purchase gift card.
Nice app, easier order
App supports online ordering, makes pickup and delivery more smooth for people who need those services like me. Would recommend l.
Update ruined Malatown for me
Same as was previously mentioned from other reviews: the new format gives no incentive to dine at Malatown, also why is it phone number sign in only? I can’t sign in with my other email because it’s only phone number sign in. All of my points and progression from my account has disappeared and I haven’t received word of why this happened. Needless to say, this has negatively affected my view of Malatown. I will no longer dine there or recommend them to others.
Show more
Gift Balance Disappeared!
With the latest updates, all my gift balance (MalaCash) disappeared.
I hope they recover this functionality, otherwise lawsuits would surely follow!
I hope they recover this functionality, otherwise lawsuits would surely follow!
Horrible Change
This is a massive change to their previous rewards app that now has you spending $200 to get $3 off…seriously a terrible backtracking on what was a semi-decent system. The old system had fun levels involved and really rewarded repeat visits, but this one gives no incentives. Also what happened to the points I had accrued from before? This version makes you sign in with a phone number, so are my old points with the account just gone? What about my gift card balance? I can’t imagine they won’t be sued, to be honest. Poor decision and really bad marketing from a place I used to enjoy.
Show more
No $35 Coupon?
I downloaded the app after seeing the promotion of $35 new user coupon. I went to their location and tried to order and but they said they don’t see a $35 coupon on my account even though I was a new user! The promotion is a scam!!
Reward and Points are the best
I like how I can use the app to get free bonus & reward. Also earn points when I eat at the restaurant, which can directly use as cash. So easy to use. Great app.
Love the app - Easy and Fun to use!
I absolutely love the MalaTown app! The personalized card with my name is such a sweet and thoughtful touch. And it can move, I can’t stop playing with it.🤭
I’m currently working my way up to the highest Golden Corn tier 🌽, not only for the amazing perks but because the card is just so adorable! Their reward system is amazing, especially during holidays. I got $500 bonus to use! Thank you MalaTown! ✨
The food is absolutely incredible! I've been there a couple of times, and everything I’ve tried so far has been delicious. I really enjoy how it combined great food with fun app rewarding experience. Highly recommend it!
I’m currently working my way up to the highest Golden Corn tier 🌽, not only for the amazing perks but because the card is just so adorable! Their reward system is amazing, especially during holidays. I got $500 bonus to use! Thank you MalaTown! ✨
The food is absolutely incredible! I've been there a couple of times, and everything I’ve tried so far has been delicious. I really enjoy how it combined great food with fun app rewarding experience. Highly recommend it!
Show more
Promotions
Good promotion, top up $500 give $500!
mala town！
Mala Town is absolutely amazing! The app is super user-friendly, and the food is consistently fresh, delicious, and authentic. I love the variety of options available, especially the spicy hot pot dishes and the perfect sauce bar. the customer service is excellent. Highly recommended for anyone who enjoys authentic flavors and great convenience!
Show more
Great membership app
It’s a great membership app!
