Easy to use
Easy to use and view products. Can buy products within 5 mins. Delivery time is clear.
One of the worst customer service experiences I’ve had
I rarely leave negative reviews, but my experience with Mango has been extremely disappointing from beginning to end.
I placed a Click & Collect order while on holiday because Mango’s estimated delivery date indicated it would arrive before I travelled home. Instead, it arrived after the estimated delivery date, meaning I was no longer able to collect it.
While I appreciate that delivery estimates are not always guaranteed, what followed was far more disappointing than the one-day delay itself.
I spent well over an hour with customer service, was passed between advisers, and was repeatedly assured that the store would be contacted, my order cancelled and my refund processed. Days later, I discovered this had not happened.
I then learned that my cancellation request had been sent to the store on 24 July, but Mango had received no response from its own store. Rather than taking ownership of the situation or finding another way to resolve it, I was simply told to wait until the store either responded or eventually returned the parcel after the collection period expired.
To make matters worse, part of my purchase was paid using a gift card. Because Mango would not process the cancellation, those funds remained tied up, preventing me from placing a replacement order while the items were still available.
Customer service also suggested I visit the store to tell them I would not be collecting the order. The store was hundreds of miles away because it was near my holiday destination—the very reason I couldn’t collect it in the first place.
What disappointed me most was the complete lack of accountability. Throughout the process I received inconsistent information, had to chase every update myself, and was left dealing with the consequences of Mango’s internal communication issues.
I also feel Mango’s Click & Collect delivery times are unreasonably slow. Waiting over a week for an order to reach a store is already disappointing, and then for it to arrive after the estimated delivery date made the order unusable for me. Many retailers now offer much faster Click & Collect services, making Mango’s service feel well below the standard customers have come to expect.
This wasn’t simply about a delayed parcel. It was about a company that failed to take ownership when something went wrong and left the customer to absorb the inconvenience.
I will not be ordering from Mango again.
I placed a Click & Collect order while on holiday because Mango’s estimated delivery date indicated it would arrive before I travelled home. Instead, it arrived after the estimated delivery date, meaning I was no longer able to collect it.
While I appreciate that delivery estimates are not always guaranteed, what followed was far more disappointing than the one-day delay itself.
I spent well over an hour with customer service, was passed between advisers, and was repeatedly assured that the store would be contacted, my order cancelled and my refund processed. Days later, I discovered this had not happened.
I then learned that my cancellation request had been sent to the store on 24 July, but Mango had received no response from its own store. Rather than taking ownership of the situation or finding another way to resolve it, I was simply told to wait until the store either responded or eventually returned the parcel after the collection period expired.
To make matters worse, part of my purchase was paid using a gift card. Because Mango would not process the cancellation, those funds remained tied up, preventing me from placing a replacement order while the items were still available.
Customer service also suggested I visit the store to tell them I would not be collecting the order. The store was hundreds of miles away because it was near my holiday destination—the very reason I couldn’t collect it in the first place.
What disappointed me most was the complete lack of accountability. Throughout the process I received inconsistent information, had to chase every update myself, and was left dealing with the consequences of Mango’s internal communication issues.
I also feel Mango’s Click & Collect delivery times are unreasonably slow. Waiting over a week for an order to reach a store is already disappointing, and then for it to arrive after the estimated delivery date made the order unusable for me. Many retailers now offer much faster Click & Collect services, making Mango’s service feel well below the standard customers have come to expect.
This wasn’t simply about a delayed parcel. It was about a company that failed to take ownership when something went wrong and left the customer to absorb the inconvenience.
I will not be ordering from Mango again.
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결제 시 지속적인 오류
상품 구매할때 페이북으로 결제하려할때 항상 kb국민카드로 넘어갑니다. 국민은행 카드가 없고 다른 은행사 카드가 페이북에 등록되어 있는데도 자꾸 국민카드로 넘어가더군요. 또 신한솔페이로 결제하려해도 계속 신한인증서로 로그인하라는 페이지가 뜨질 않나, 페이코는 계속 결제PG가 없다면서 결제가 안되고. 결국엔 pc 웹으로 주문했습니다. 이거 처음도 아니고 앱이 벌써 몇번 업데이트 된것도 알고있는데 결제상 오류는 아직도 고쳐지지 않았군요. 망고 많이 좋아하는데 이 부분 부디 고쳐지길 바랍니다.
👌
💪
Mango
Excelente en diseño y calidad al igual que su precio!!!
Long delivery
Delivery takes time for overseas clothes items. However, it would be better if the app showed more realistic delivery date.
Problem ze zwrotem pieniędzy
Strasznie dlugo zwracacie pieniadze
Delivery
Delivery option should be extended to store pickup options as well reducing or eliminating the charge.
Worst customer service and delivery service I’ve ever received.
I’ve made about 5 orders now and every single time there is a problem. It takes weeks, sometimes months for me to received my order, if at all! With my current online purchase it took them 5 days to tell me that half the things I’d purchased were no longer available. I went online to check and all the things they had cancelled in my order were still available online in my sizes. Makes absolutely no sense! Fed up, after this final purchase I will no longer be buying from them online until they fix all these issues. And every time I try to talk to someone about it it’s impossible to find someone who speaks English. For a global brand this is not good enough.
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Ropa
Ropa variada para todas las edades, con un diseño sencillo y muy buen resultado.
TARDAN LOS ENVIOS MUCHO
El ultimo envío llego pasados 15 días, no cumplen los días de envío que te dicen al comprar y muchas veces anulan los pedidos, me ha pasado en varias ocasiones y no recompensan con nada!
tiempo de envío
tardan mucho en llegar los pedidos, deberian de cambiar la paquetería
Buena calidad
Prendas bonitas , buena tela y buena calidad. Siempre llega a tiempo
Love the collection but few things they can work on
I love the quality and design of their clothes. However I wish the app shows out of stock items at the time we order or maybe a low in stock option at-least so we know what we are expecting. It’s sad that they are a big brand and yet they lack this feature in their app.
Excelente calidad
Siempre los productos de Mango son hermosos
Práctico
Encantada con Mango, compro siempre online por falta de tiempo y nunca hay problema, ni en la compra ni en las devoluciones. Seguiré comprando, si Dios quiere!
XL
Polecam
Need to have more filters
The user should be able to filter using Fabric!
Босоніжки
Клас!
Buena opción
Me gusta mucho la marca, sobre todo piezas de Lino
