Mapstr Reviews: Is It Legit?

Customer Experience

Positive experience60.3% of reviews
Neutral6.3% of reviews
Negative experience33.3% of reviews

~ Based on 537 written reviews from the US App Store.

What users say about Mapstr

Is Mapstr Safe?

Mapstr – Save & Follow Places appears safe based on user ratings. AppsHunter Safety Score for Mapstr is 94/100.

This assessment is based on 2,615 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.7% of ratings point to a safe experience
1.7% of ratings suggest some concerns
3.6% of ratings point to a risky experience

~ Based on 2,615 App Store ratings for Mapstr.

Is Mapstr Legit?

Mapstr – Save & Follow Places appears to be a legitimate app. AppsHunter Legitimacy Score for Mapstr is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Super !

Les tags sont vraiment ce dont on avait besoin dans une carte pour ranger tous ces restos et bonnes adresses. J'adore la nouvelle fonctionnalité qui récupère les adresses directement sur les réseaux sociaux ! j'utilise cette appli dès le début et elle a déjà bien évolué. Merci aux créateurs !
Lorsque la version payante est sortie, j'ai trouvé ça un peu dommage d'être limitée en nombre d'adresses, j'ai quand même opté pour. Mais toutes les offres de découverte etc. sont vraiment sympas.

Les deux seuls points que j'aimerais améliorer cela serait d'ajouter plus d'offres dans d'autres grandes villes, car elles sont quasiment toutes à Paris... et de varier un petit peu les types de cuisine. Enfin, mais je pense que ça ne saurait tarder, je trouve que la navigation dans l'application n'est pas forcément optimale, elle me sert à rz'ger mes adresses mais je ne pense pas à y aller quand je cherche quelque chose...
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Useless app - don’t bother

Don’t waste your time on this app. I received a free trial and couldn’t get the functionality to make any sense at all. I tried in a couple of different cities but it just didn’t have user focused interface and I found alternatives quickly. Frankly I’m still not sure what solution this was trying to offer but it wasn’t useful to me. I deleted the app after a few days. Yesterday I was charged nearly $100CAD!
I contacted the company to explain that I didn’t use the app and received no notification that I was being charged. They responded quickly but refused to refund even though I explained the situation and contacted them within 1 hour of being charged. I fully expected that they would be understanding but they were unwilling to refund. User beware and if you make the mistake of loading this app please ensure that you cancel completely as I must have missed a step! It will cost you and they won’t help.

UPDATE: I was not charged by Apple I was charged by Mapstr directly. Apple has no record of this charge. The refund needs to come from developer directly.
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Response from developer

Sorry to hear this. A few facts that may help you and others reading. Subscriptions on iOS are billed and managed by Apple, not by us. We technically have no way to issue a refund, which is why we couldn't do it ourselves. Apple can, and usually handles these requests quickly: go to reportaproblem.apple.com, select the Mapstr charge and choose "Request a refund". Before the trial starts, both Mapstr and Apple show its terms and renewal date. We also send a reminder notification before the trial ends, though it can't reach you if notifications are turned off. Deleting the app doesn't cancel the subscription: that's done in Settings > Apple ID > Subscriptions. We hope Apple sorts it out for you quickly 💛 The Mapstr team

Useless app - don’t bother

Don’t waste your time on this app. I received a free trial and couldn’t get the functionality to make any sense at all. I tried in a couple of different cities but it just didn’t have user focused interface and I found alternatives quickly. Frankly I’m still not sure what solution this was trying to offer but it wasn’t useful to me. I deleted the app after a few days. Yesterday I was charged nearly $100CAD!
I contacted the company to explain that I didn’t use the app and received no notification that I was being charged. They responded quickly but refused to refund even though I explained the situation and contacted them within 1 hour of being charged. I fully expected that they would be understanding but they were unwilling to refund. User beware and if you make the mistake of loading this app please ensure that you cancel completely as I must have missed a step! It will cost you and they won’t help.
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Great for weekend exploring!

This app has been great! As I scroll thru Instagram or Facebook, people leave reviews of places to check out. I used to take screenshots to try to remember the local gems, but Mapstr has made that SO much easier! Love it!!

Response from developer

🥰🥰🥰

Mapstr gratuit à 100% svp

J’adore cette application, ayant très peu de mémoire c’est génial d’avoir toutes mes adresses regroupées à un seul endroit et de pouvoir en chercher des nouvelles sur d’autres cartes. C’est interactif et facile d’utilisation. Mais par pitiééé, mettez en place des pubs ou un autre modèle économique qui ne nous oblige pas à prendre un abonnement parce que personnellement je ne payerai pas un abonnement pour une app que j’utilise à peine 1x par semaine et je n’ai pas envie de supprimer l’app
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Response from developer

Merci Laure! Ça fait 10 ans qu’on cherche des alternatives, et on a choisi la plus pérenne à date, mais on est preneur d’autres idées bien sûr !! La pub ne marche pas sur une app que vous utilisez 1x par semaine :)

Need option to replay videos

Needs an option to be able to watch the video that was used to upload the restaurant or activity so that you can see exactly why you were interested before.

No better than Google Maps / Charged me $50 for a free trial

Save your money, Google Maps and other similar apps are entirely free. You also can’t turn off the google locations from this app - so on top of any locations you saved, a bunch of needless Google “Points of Interest” clog your screen. Additionally, I selected the free trial and it charged me $50. I reached out to Mapstr within minutes of it charging me $50 and they ignored my support request.
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Great for delivery

I use the app to remember names and delivery instructions, it’s amazing

Updated Review

The developer asked me to update my review, based on their response. Initially, I did not get a response to several emails I had sent with questions and I only heard back when I left a review. They said they did not receive my emails. I sent them screenshots showing my emails sent to them. Didn’t get a response to that. Okay, now that they answered my questions: Can I have the icon for a location be both a color and an image by default so when I create new pins, then I don’t have to keep recreating the wheel. No plan to do this. Asked about a select all pins option (to make changes to pins) - don’t have but may at some point in the future. But my largest issue was when I was in the Palouse region (SW Washington) for one week, I had several instances where my pins completely disappeared from the map, and I had no idea where I was going and had to use street maps for navigation (like in the good old days). This is what their website says about offline maps: “If you're abroad or in an area without a network, your Map remains accessible even without an Internet connection”. I definitely did not experience that. I think to get true offline you need something more substantial than an app. Overall it is a bit better than the app I came from that lost pins of mine. I honestly say you should not trust any third party with your pins, back up on Google Maps or a spreadsheet. I learned that the hard way.
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Disappointed

I have been using mapstr for about a month now, and my biggest issue is that their Support does not in any way, shape or form respond to issues. I have sent two separate issues to their support and I never received a response. It’s been about three weeks now and nothing. The other big issue for me is Mapstr claims that its maps can be used off-line, as long as you were connected to an Internet connection before going into areas with no cell service. This is absolutely not true. I spent a week in the Palouse region in Washington and we lost connection several times to the point where I could not see where we were and had to use other maps to navigate. I paid $60 for my subscription and I get no help.
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Response from developer

Hello Alanna, As you know, we've answered all your emails in a few minutes, and we've also answered your messages on our social networks. If you need any more help, just write to us back :)

Simple

Very simple and clear to populate with your information.

Used to be fun, but now it’s just thirsty?

I liked using this app to track restaurants, etc., but now
I can’t do anything without being asked to upgrade and pay. I’m looking at alternatives now. What a bummer.

Response from developer

Totally get the frustration. But just to clarify: browsing, consulting and sharing your places are still completely free. Mapstr Plus only kicks in when adding new places beyond 300, which is far from basic usage. Your map is still yours

So much fun, but incorrect addresses are inconvenient

I really enjoy this app. I love that I can customize my colors and add unlimited labels for places. The icons, while limited, are great too. My main gripe is that the addresses and places on the map are sometimes incorrect. There is a button to report, but I have reported multiple places, some multiple times, and I have never seen one corrected. This makes me not want to pay for the app.
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Avis

Top! Fluide efficace propose de nombreuses options j’espère cependant qu’elle restera gratuite avec un nombre illimité ! Sinon je changerai malheureusement

Génial

Super ! On se retrouve

Excelente App para planificar visitas, trabajo y vacaciones

Me gusta porque es una herramienta que me permite etiquetar de manera fácil y muy visible, lugares diverso y enmarcarlos en diferentes categorías.

Please add a tag search bar!

The app is fantastic yet I struggle all the time to find the tags I create, is a bit time consuming to scroll through all of them to find the ones I want. If you could create a tag search bar when pinning or updating new places it would be great!

Bugs récurrents

Tout d’abord, il faut dire que je suis absolument fan du concept de cette appli.
Mais ces derniers temps je constate de plus en plus de bug. Ce soir par exemple il m’est impossible d’ouvrir l’application qui crash instantanément, assez régulièrement quand je suis dans l’interface permettant de rechercher autour de moi des restaurant l’application ne tient pas et finit par se fermer toute seule,de même beaucoup de restaurant que j’ajoute sont localisés sur la carte pas du tout à leur adresse…. Pour une application gratuite ce sont des choses qui s’entende, mais dans la mesure où l’abonnement mensuel est quasiment à 8€ (ce qui est TRÈS cher pour une application mobile), ça me fait hésiter à la supprimer.
Je sais qu’il existe une « offre annuelle moins cher », mais débourser 59€ d’un coup ce n’est pas toujours possible
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Cannot access list without paying

As mentioned on many other reviews, you now cannot access your list or click anything on the map without the paywall jumping up - very disappointing! Cut my losses and deleted my account.

Oh my gosh!!!! Mapstr is fantastic

Okay so initially I was thinking about an app that could pin locations I want to go to and I asked Chatgpt about an app that could work like that. Then I found this and it exceeds my expectations. Im pretty sure I can even see if a restaurant has free tables if I wanted to! This app has so many amazing features. I love it and recommend anyone who is a travel lover to install it!
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Response from developer

Thank you !!!! And yes you can :)