Not accessible
The app lacks key accessibility features such as dynamic text in the abilities to choose dark mode. The other major issue I have where the app is that I’m unable to decline the ability to rate a driver. Sometimes I just want to schedule my ride. If I have a complaint about a driver, I’m going to contact MARTA customer service and not rate the driver
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New App
The app eliminates long phone line waiting times. This schedule it yourself app is genius
Perfect
This app saves so much time for me. Before this app, we had to call in and wait in line for hours. This is such a gift.
Not for Intellectually Disabled
Even harder than old app to manage for adult child with intellectual disability. Only allows 1 phone number to get notifications. Subscription rides got 45 minutes longer. Have no visibility of ride until you are next to be picked up - that has ranged from a 30 minute ETA to 2 minute ETA. Haven’t been able to book on demand rides - says to call. When you do call about late rides the people have no visibility of the ride either and can’t give you an eta. Home page should be a menu of things you can do: book a ride, my rides, wallet, help.
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App has potential
In a marta mobility user, whom is low Vision, hearing impaired, and in a wheelchair. The app was suppose to be live on July 1st. But will not allow me to book any rides. Instead says call marta mobility reservations. My rider number is correct and destination is in coverage area. Please fix.
