Concern about service reliability
This year, I have experienced many occasions where the transit arrives significantly late. For example, I once booked a ride early, but the driver arrived about 30 minutes late. When I asked what happened, the driver said he was having lunch. This made me wonder if drivers receive booking notifications immediately, because it seems concerning if a ride is scheduled while the driver is unavailable. This issue has happened many times. Recently, I booked a ride for around 9:30 AM, but the vehicle arrived around 10:20 AM. Delays like this make it difficult to rely on the service, especially when riders plan their schedules around the booking time. Another concern is that drivers sometimes pick up other passengers first even when I booked earlier, which makes the wait even longer. Additionally, passengers are given only about one minute of waiting time when the vehicle arrives. However, drivers are often delayed for a long time. In one situation, the vehicle arrived late, and when I stepped outside shortly after, the driver had already started leaving and I had to run to catch the ride. It feels unfair that passengers are given such a short waiting time when the service itself is often delayed. Another issue is that rides are often unavailable even when I try to book in advance. This makes it very difficult to rely on the service. It may be possible that there are not enough drivers available, so I hope this can be considered. Since passengers pay for this service, I hope the scheduling, availability, and reliability can be improved. Thank you for your attention.
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HIRE. MORE. DRIVERS.
I can never book another bus unless it is TWO WEEKS IN ADVANCE and when I do I have to wait up to THIRTY MINUTES BECAUSE THE SCHEDULES ARE SO PACKED AND MY RIDE GETS DELAYED, utterly disgraceful service hire more drivers, we deserve better.
Great service but horrible booking
I took the bus to get to work this morning September 10th and it came right on time, even got me to work earlier than expected which is great. Although, I have been having a hard time lately booking a bus the same day to be able to get somewhere and have noticed its more likely to happen when booked the day before, otherwise more times than not I get a message saying “this time is high in demand and there are no buses available in your area” which can be frustrating at times and sucks for someone that needs to utilize the transit.
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Not good
Absolutely horrible service. It use to be great and you could get things on time. Can’t even book a time 12 hours in advance. Every time I try they’re always unavailable, the drivers are usually always late too. Definitely should get a proper transit service.
Never available
The tranzits are fast and cheap but most of the time I try to book even a few hours in advance there’s none available, they need more drivers.
