Needs work
This app is missing the ability to view the overall train schedule instead of always having to put in specific times. Also, even when you put in specific times and specific stations it still produces an answer that can be as much as an hour away from the times you actually request. Not very user friendly
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Much better but could improve
The new update has made this a better app. It does occasionally miss some buses and routes. Overall, it is a huge help. And nothing is perfect 👌 🙏👍
Terrible
I’m really not like this upgraded system it’s so complicated as if the first last version wasn’t hard to learn at first. Now this I’m really confused all these times and stuff. I just want to see when the bus gone arrive and how long it will take me to get there. I put the information in and I don’t know if it’s talking bout arrival time or how long the trip gone take. I tried the plan a route and it’s telling me how long it’s gone take me to get to a bus stop which is wrong by the way. It’s said 5 mins it takes 15 mins just to get out of my complex. At least the last version showed me exactly what time the bus got to the stop I wanted and I could follow it on the map. I can’t even tell how long the bus ride to the destination is.
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Worse
No way to see if or when bus is coming no way to see where bus is located No real improvements it’s gotten worse
If this is improved I’d hate to see the old app
Unintuitive and buggy. Did you test with users before launching?
BS
RU Kidding Me?
No
The app is no damn good it’s sucks
Cancellation
Marta is not smarter.
Bus routes
It is TERRIBLE!!! They cancel routes without prior notice and within minutes of the buses arrival. Just awful
Major improvement from past Marta app
I love the new interface very easy to understand
Awful
The most ridiculous transit app I’ve seen. It has happened to me 3 times now that the bus shows as passing by me as per the app but there is no bus going by in real. And once the app showed that the bus had already passed but I could still see it at the traffic lights before my stop.
Unreliable
I’ve been riding Marta for over 7+ years. When they had the website for tracking it was perfect and easy tracking of buses. However, now with the new routes and tracking it has become very unreliable (both the website and app). And it may be mostly on the drivers and buses instead of the app but it takes a while for a bus to be cancelled on the app and then you’re waiting at the bus stop for over an hour. Also recently I would track a bus and the times would jump drastically back and forth. So if this isn’t an app problem, then make this as an official complaint about how your busses are always late on 165 and we get on free every time because of how late they are. Mind you the route never even touches traffic, but always late.
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Trash
Whoever coded the new app needs to be retrained or replaced. The old app was more reliable and gave real time data. This app has caused me to miss several appointments due to misinformation. I’d take a paper bus schedule over this app. Bring the old app back.
No busses on MAP!
…The APP updated just for it not to show any buses and trains on it! Why fix something that wasn’t broken?! NOW IT’S BROKEN!!!!
The new update sucks
The times are barely reliable. The app will only work half the time if that. It Camino to require internet for the app to function properly but still often won’t work even with the WiFi on.
Navigation
No GPS ON BUSSES … Go Back To The Old Navigation System & Upgrade The GPS ON THE BUSSES & On The APP .
The app is so inaccurate
The app will often lie and prove inaccuracy when it comes to the time of buses coming. It will say the bus is 7 minutes away and then we hem it gets down to 2 minutes it will just disappear. Sometimes it will say the bus is at the stop that you’re at (when it never had actually came) and then just move past as if the bus picked you up. I definitely wouldn’t use this app as a safe measure to know when the bus is coming. I’ve been late to work many times and have had to spend money on Lyfts more times than not.
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Always glitches the bus out
For goodness sake fix your app!! This is ridiculous . It always glitches my bus out
The people
It needs updating
Customer Opinion
While Marta has its many challenges to do better at providing services to the public… there’s room for improvements and the Marta officials need to step it up in certain areas asap!! Otherwise the system helps as a first chance means of transportation for many who otherwise would have no means or affordable ways to travel back and forth!! Speaking on behalf of many I’m sure!! Don
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