Martı tag- sürücü rezaleti ve Martının olaya sadece “ notlarımızı alıp, iletiyoruz” cözümü.
26 Ağustos 2026 tarihinde Ankara içinde Martı TAG üzerinden “premium” arac cagırdım. Gelen arac eski model, standart bir aractı ve içi yapıştırıcı/bali kokuyordu. Sürücünüzünün hızlı, tehlikeli ve yola bakmadan arac kullanması sebebiyle bşr kaç defa uyarmak zorunda kaldım ve bir kac defa da carpışma noktasına geldik.Defalarca uyarmama ragmen yavaşlamasını sürücü umursamadı. Güvende hissetmediğim için yolculuğun ortasında yol kenarında alakasız bir yerde inmek istedim. Asıl hikaye burada başladı. Gitmek istediğim yere varmadan alakasız bir yerde inmek zorunda kaldığım için ödeme yapmayacağımı yada yarısını yapacagımı söylediğimde (Not seyahat süresi kısa ve ödenecek toplam 221 tl gibi rahatlıkla ödenecek bir miktardı) sürücü tarafından defalarca tehdit edilip, darp edilme riskiyle karşı karşıya kaldım.Bir kadın kullanıcı olarak Martı tag’dan destek bulamadım, acil yada destek hattını aradığınızda sizi uzun süre bekleten, saatlerce durumu acıklamanızı ve onların notlarını alıp ilgili birime iletmeleri gibi uzun ve işe yaramaz bir sürece giriyorsunuz. İşe yaramaz yani.
Şimdi şunları soruyorum:
-Martı Tag sürücülerini neye göre seçiyor? -Premium arac seçeneğinin kriterleri neler?
-Bu gibi can güvenliği oluşan durumlarda aldıkları önlemler neler?
-özellikle kadın kullanıcılar olası saldırılardan kendini nasıl korur, siz kadınları nasıl koruyorsunuz? Hele bir de öne oturmak zorunda kalırken!
On August 26, 2026, I requested a “Premium” vehicle through Martı TAG in Ankara. The vehicle that arrived was an old, standard car, not what I would expect from a premium service. The interior also smelled strongly of glue/solvent.
During the ride, I had to warn the driver several times because he was driving fast, recklessly, and frequently taking his eyes off the road. On multiple occasions, we came dangerously close to a collision. Despite my repeated warnings, the driver ignored my requests to slow down.
Because I no longer felt safe, I asked to end the trip midway and get out on the side of the road at a random location. This is where the real problem began. Since I was forced to leave the vehicle before reaching my destination, I said that I would either not pay for the trip or would pay only half of the fare. (For the record, the trip was short and the total fare was only 221 TL—an amount I could easily afford to pay.)
At that point, the driver repeatedly threatened me, and I felt at risk of being physically assaulted. As a female passenger, I was unable to get meaningful support from Martı TAG. When you call their emergency or support line, you are kept waiting for a long time and then pushed into a lengthy, ineffective process where you spend hours explaining the situation while agents simply take notes and say they will forward the issue to another department. In practice, it is not helpful at all.
So I would like to ask the following questions:
-How does Martı TAG select its drivers?
-What are the actual criteria for a vehicle to qualify as a “Premium” vehicle?
-What measures does Martı TAG take in situations where a passenger’s personal safety is at risk?
Şimdi şunları soruyorum:
-Martı Tag sürücülerini neye göre seçiyor? -Premium arac seçeneğinin kriterleri neler?
-Bu gibi can güvenliği oluşan durumlarda aldıkları önlemler neler?
-özellikle kadın kullanıcılar olası saldırılardan kendini nasıl korur, siz kadınları nasıl koruyorsunuz? Hele bir de öne oturmak zorunda kalırken!
On August 26, 2026, I requested a “Premium” vehicle through Martı TAG in Ankara. The vehicle that arrived was an old, standard car, not what I would expect from a premium service. The interior also smelled strongly of glue/solvent.
During the ride, I had to warn the driver several times because he was driving fast, recklessly, and frequently taking his eyes off the road. On multiple occasions, we came dangerously close to a collision. Despite my repeated warnings, the driver ignored my requests to slow down.
Because I no longer felt safe, I asked to end the trip midway and get out on the side of the road at a random location. This is where the real problem began. Since I was forced to leave the vehicle before reaching my destination, I said that I would either not pay for the trip or would pay only half of the fare. (For the record, the trip was short and the total fare was only 221 TL—an amount I could easily afford to pay.)
At that point, the driver repeatedly threatened me, and I felt at risk of being physically assaulted. As a female passenger, I was unable to get meaningful support from Martı TAG. When you call their emergency or support line, you are kept waiting for a long time and then pushed into a lengthy, ineffective process where you spend hours explaining the situation while agents simply take notes and say they will forward the issue to another department. In practice, it is not helpful at all.
So I would like to ask the following questions:
-How does Martı TAG select its drivers?
-What are the actual criteria for a vehicle to qualify as a “Premium” vehicle?
-What measures does Martı TAG take in situations where a passenger’s personal safety is at risk?
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Hizmet ve kalite
Süper bir hizmet temiz saygı çerçevesinde güzel bir yolculuk
Abdussamet
5 para etmez bir uygulama telefona indirdim İstanbul’a gittiğimde kullanırım diye hata veriyor açılmıyor bile
Harika bir uygulama!
Alternatif bir hizmeti halkın cebine uygun insaflı bir ücretle sunması açısından tebrik ediyorum.
Thanks
Good
App funktioniert nicht
Wie soll man die App nutzen, wenn sie nicht funktioniert?
Die App hätte vor der Veröffentlichung gründlich getestet werden müssen. Dabei sollte selbstverständlich auch geprüft werden, ob sie mit ausländischen Mobilfunknetzen und ausländischen Telefonnummern funktioniert.
Eine App zu veröffentlichen, die unter solchen Bedingungen nicht nutzbar ist, ist nicht akzeptabel. Bitte beheben Sie dieses Problem schnellstmöglich.
Die App hätte vor der Veröffentlichung gründlich getestet werden müssen. Dabei sollte selbstverständlich auch geprüft werden, ob sie mit ausländischen Mobilfunknetzen und ausländischen Telefonnummern funktioniert.
Eine App zu veröffentlichen, die unter solchen Bedingungen nicht nutzbar ist, ist nicht akzeptabel. Bitte beheben Sie dieses Problem schnellstmöglich.
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“UNKNOWN ERROR” ve Siyah Ekran
Uygulama açılmıyor, iphone 17 pro.
Unknown error
Unknown error hatasi aliyorum cozumu you
Pue sa mère
Incroyable d’avoir une application qui tapporte de l’argent et elle marche pas
Martı
Çök teşekkür
Do not recommend it at all
Have install this app during Turkish holiday and what’s funny, app works just once per day what is ridiculous. If you heading somewhere please be prepared that you won’t be able to come back I the same way. App is stucking on „unknown error” tried it few times and always with the same error. You are trying to compete with bolt and uber but you have no capabilities. In addition I have waited for 30 minutes for documents verification. In AI century still it last more than it should
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Çok memnunum
Süper
Always an error! Never worked
What is it for if it’s never working ?
Bien fais 😍
Très vite, très rapidement est moins cher 🫶🏻
Very good
Fast and very good
Uygulama acilmiyor
Uygulamayi acamiyorum bilinmedik bir hatayla karsilasildi diyor
Horrible
I contacted support during the ride and I was told driver is warned regarding my complain during the ride by Emre from customer support. I questioned him about not seeing neither call or text to driver and he said is there anything else i can help you with? I said he was not helpful about anything. Guess what? Surely my account was suspended. Thanks Mart you managed to be ever worse than regular Taxi!
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Spijtig
Ik wou het gebruiken maar veel administratief gedoe. Je geeft al je info in dan moet je wachten voor goedkeuring. Uiteindelijk ben ik zelf gaan wandelen en in de plaats lekker koffie gedronken.
Polat
Mükemmel bir uygulama
Bugged
Cant Open it anymore
Please fix it
Please fix it
