Massimo Dutti User Reviews

Name: Massimo Dutti: Clothing store
Rating: 4.8 (12829 reviews)

Massimo Dutti: Clothing store

Industria de Diseno Textil, S.A.

🌟 Lifestyle

🛍️ Shopping

Customer Experience

Positive experience39.4% of reviews

Neutral6.7% of reviews

Negative experience53.9% of reviews

~ Based on 551 written reviews from the US App Store.

What users say

Summarized from real user reviews of Massimo Dutti. Based on 13K reviews and a 4.8/5 average, it highlights the 6 positives and 6 negatives reviewers mention most about this Shopping app.

Positive things

🚀Smooth and easy to use
🛒Convenient online shopping experience
🌟High-quality products
👍Elegant and minimalist design
🕰️Fast delivery
💳Seamless checkout process

Negative things

🐛App crashes and glitches
🔍Difficult to navigate and find items
🕰️Slow response times
🤖Poor customer service and lack of human support
💰Frustrating return and refund process
📍Limited availability in certain regions

Is Massimo Dutti Safe?

Massimo Dutti: Clothing store appears safe based on user ratings. AppsHunter Safety Score for Massimo Dutti is 96/100.

This assessment is based on 12,829 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.2% of ratings point to a safe experience

1.5% of ratings suggest some concerns

4.3% of ratings point to a risky experience

~ Based on 12,829 App Store ratings for Massimo Dutti.

Is Massimo Dutti Legit?

Massimo Dutti: Clothing store appears to be a legitimate app. AppsHunter Legitimacy Score for Massimo Dutti is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Qualité et app

Baisse du niveau qualité prix pour certains articles depuis ces dernières années.
La possibilité d’utiliser une rubrique “favoris “ serait judicieux et faciliterait les achats.

YG24680

6 days ago

모든게 오류인 사용자경험 최악 앱

주문 확인, 주소 추가, 결제 등등 한 뎁스만 들어가면 다 접속 오류로 뜹니다. 문의 할 곳도 없고 벌써 앱을 몇 차례 삭제했다 재설치했는데도 계속 오류네요.
카카오톡 문의처에서도 어플리케이션 삭제 후 재설치하라고 기계적인 답변만 합니다. 구매부터 반품 그리고 문의 까지 고객경험 전반의 질이 낮고 이렇게 관리가 되지 않는 것도 최악입니다.

buttermario

6 days ago

Response from developer

안녕하세요. 저희 앱을 이용하시면서 여러 오류로 불편을 겪으신 점 진심으로 죄송합니다. 앱을 여러 차례 삭제하고 재설치하셨음에도 문제가 해결되지 않았고, 고객센터의 안내 역시 충분한 도움을 드리지 못한 점에 대해 사과드립니다. 소중한 의견을 남겨주셔서 감사드리며, 앱의 안정적인 운영과 고객 서비스 개선을 위해 고객님의 의견을 적극적으로 반영하겠습니다. 감사합니다. MASSIMO DUTTI

앱관리와 제품양도관리가 엉망입니다

앱에서 바지3개를 구입후 매장에서 받기로 해서 갔는데 갑자기 앱에서 사용내역이 지워져버리고. 고객센터에 문의했더니 품절이어서 그렇다며 환불해드린다는 메일을 보냈다고 합니다. 이더운 날씨에 매장엘갔는데 미안하다는 말한마디없이 연락도 없이 물건을 취소해버리고 메일은 오지도 않았어요 너무 불쾌한경험이었습니다

으아으나ㅏ자자ㅏ거러렁

7 days ago

Response from developer

안녕하세요. 불편한 경험을 하시게 되어 진심으로 죄송합니다. 특히 주문 취소에 대한 사전 안내를 받지 못한 채 직접 매장까지 방문하셨다는 점에서 고객님의 답답한 마음을 충분히 이해합니다. 또한 고객센터에서 안내드린 이메일을 받지 못하신 점에 대해서도 사과드립니다. 소중한 의견을 바탕으로 앞으로 앱의 주문 관리와 고객과의 커뮤니케이션이 더욱 원활하게 이루어질 수 있도록 노력하겠습니다. 감사합니다. MASSIMO DUTTI

Impossible returns

Very difficult to return an item, online order is not show on account.

Nosmig55

11 days ago

Impossible to return items

If you check out as a guest there is no way to import your purchases and start a return. Infuriating

TerriC1983

12 days ago

Not good on retuning on line purchases

Disappointed on how returns on line refunds are made. This on line store doesn’t function well. It takes too long for refunds to be made

georgeta h

19 days ago

Response from developer

Hello. Thank you for sharing your feedback. We’re sorry to hear that your experience with our online returns and refund process did not meet your expectations. We appreciate your comments and will share them internally as we continue working to improve our service. Kind regards, MASSIMO DUTTI.

Fab

Never had any issues with the app! It’s efficient and easy to navigate. LOVE MASSIMO!

Ky cy

20 days ago

New subscription and registration

I registered for the newsletters today and did not receive the new registration discount code.

Store delivery options asap

a month ago

Mrs

Terrible app..
every single time when I try to pay my order that app doesn’t work. I can’t complete my payment, payment failed. I need to delete my app and upload again for payment is going through. That is so annoying.

kurancho

a month ago

Not received a refund

It says it’s been issued and no one is helping me impossible to talk with someone dreadful app frustrating and off putting needs to change

? This is ridiculous

a month ago

Poor customer service

All attempts to contact customer service via the app go unanswered. No refund issued for returned item

Beechgrove Beez

a month ago

Cannot add phone number to the account

Yanjjj

a month ago

No favourite option

It’s okay but there is no ability to create a wishlist or favourite items

Make Do Style

2 months ago

Super bad to loyal clients!

I was loyal client for years,bought hundreds of your items..but after how I was treated today on customer service-I’ll sign out and won’t buy anymore your clothing! Me and my husband were very mad and disappointed!!

Ex loyal client!

2 months ago

Commentaire

J’adore la ligne Massimo Duti. Les modèles sont magnifiques, les tissus beaux et confortables. La seule chose que j’aimerais voir améliorer ce serait qu’il y ait plus de choix pour les silhouettes autres que grandes et très minces. Merci!

Merle argentin

2 months ago

Response from developer

Bonjour. Merci pour vos aimables paroles. Nous sommes ravis d’apprendre que vous appréciez le design, les tissus et le confort de nos collections. Votre suggestion concernant l’élargissement de l’offre pour s’adapter à différentes morphologies est vraiment précieuse. Nous continuerons à œuvrer pour que notre gamme soit inclusive, raffinée et en phase avec les besoins de tous nos clients. Merci et cordialement. MASSIMO DUTTI.

Does not save items in the basket

Been trying to make a capsule adding items to my basket. got distracted, opened up the app later that day and the basket was cleared.

shamisen28467917

2 months ago

Far too many steps

amis roy hi

2 months ago

Deplorable customer service

I’d rather eat mice than speak to their customer service again. Untrained, unhelpful, slow and absolutely not worthy of the so called premium brand positioning.

Katia_nyc

2 months ago

Useless app and the worst service

Every part of the app and website works except for the “initiate a return” and the “help” section. I go to select the return and then it gives me a blank page and I couldn’t make the return or contact them

The-interior

2 months ago

Third class experience worst experience

Third class experience never ever loads also where is the list of collection point to return in Australia pathetic experience

Ghosliya

2 months ago

Response from developer

Hello. We are concerned about the situation you mention. Please send us all the details about what happened through our chat or WhatsApp so that we can assist you as soon as possible.  Thank you and best regards.  MASSIMO DUTTI. 