Massimo Dutti User Reviews

Name: Massimo Dutti: Clothing store
Rating: 4.8 (12879 reviews)

Massimo Dutti: Clothing store

Industria de Diseno Textil, S.A.

🌟 Lifestyle

🛍️ Shopping

Customer Experience

Positive experience39.0% of reviews

Neutral6.6% of reviews

Negative experience54.4% of reviews

~ Based on 559 written reviews from the US App Store.

What users say

Summarized from real user reviews of Massimo Dutti. Based on 13K reviews and a 4.8/5 average, it highlights the 6 positives and 6 negatives reviewers mention most about this Shopping app.

Positive things

🚀Smooth and easy to use
🛒Convenient online shopping experience
🌟High-quality products
👍Elegant and minimalist design
🕰️Fast delivery
💳Seamless checkout process

Negative things

🐛App crashes and glitches
🔍Difficult to navigate and find items
🕰️Slow response times
🤖Poor customer service and lack of human support
💰Frustrating return and refund process
📍Limited availability in certain regions

Is Massimo Dutti Safe?

Massimo Dutti: Clothing store appears safe based on user ratings. AppsHunter Safety Score for Massimo Dutti is 96/100.

This assessment is based on 12,879 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.2% of ratings point to a safe experience

1.5% of ratings suggest some concerns

4.3% of ratings point to a risky experience

~ Based on 12,879 App Store ratings for Massimo Dutti.

Is Massimo Dutti Legit?

Massimo Dutti: Clothing store appears to be a legitimate app. AppsHunter Legitimacy Score for Massimo Dutti is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Refund received, but what an ordeal.

Refund eventually received, but extremely poor experience. My ₹27,570 refund was initially withheld even though the return had been collected, delivered and accepted in Massimo Dutti’s own system. It took repeated emails, calls and considerable effort to get the money back. I’m glad the matter was finally resolved, but customers should not have to fight this hard for a legitimate refund. Very disappointing experience from an Inditex brand.

Raks2810

5 days ago

The application is not working well very slow .

It was imposible for me to pick up a different way of delivery . There was always an error.

M6B7F

15 days ago

Lindsay Bailey

Easy to use, returns system is superb, service & quality superb

Sydney BC

15 days ago

App very slow

App very slow needs to be improved. Takes a while to load

Zetta Getta

17 days ago

System malfunction

I am unable to edit my billing address and can’t continue on to the payment as it is giving an error message

Teankat

18 days ago

Fix your support chat

Terrible support chat, icons, tiny buttons, no chance to copy order number — have you used your Brain when designing; important notifications are not saved
mess

yugenee.u

21 days ago

Qualité et app

Baisse du niveau qualité prix pour certains articles depuis ces dernières années.
La possibilité d’utiliser une rubrique “favoris “ serait judicieux et faciliterait les achats.

YG24680

a month ago

Response from developer

Bonjour. Merci d’avoir partagé votre avis. Nous sommes désolés que vous ayez constaté une baisse du rapport qualité-prix de certains de nos articles. Nous vous remercions également pour votre suggestion concernant l’ajout d’une rubrique « favoris » dans notre application. Nous prenons bonne note de votre proposition et la transmettons à l’équipe concernée, car ce type de commentaire nous aide à continuer d’améliorer votre expérience d’achat. Cordialement, MASSIMO DUTTI.

모든게 오류인 사용자경험 최악 앱

주문 확인, 주소 추가, 결제 등등 한 뎁스만 들어가면 다 접속 오류로 뜹니다. 문의 할 곳도 없고 벌써 앱을 몇 차례 삭제했다 재설치했는데도 계속 오류네요.
카카오톡 문의처에서도 어플리케이션 삭제 후 재설치하라고 기계적인 답변만 합니다. 구매부터 반품 그리고 문의 까지 고객경험 전반의 질이 낮고 이렇게 관리가 되지 않는 것도 최악입니다.

buttermario

a month ago

Response from developer

안녕하세요. 저희 앱을 이용하시면서 여러 오류로 불편을 겪으신 점 진심으로 죄송합니다. 앱을 여러 차례 삭제하고 재설치하셨음에도 문제가 해결되지 않았고, 고객센터의 안내 역시 충분한 도움을 드리지 못한 점에 대해 사과드립니다. 소중한 의견을 남겨주셔서 감사드리며, 앱의 안정적인 운영과 고객 서비스 개선을 위해 고객님의 의견을 적극적으로 반영하겠습니다. 감사합니다. MASSIMO DUTTI

앱관리와 제품양도관리가 엉망입니다

앱에서 바지3개를 구입후 매장에서 받기로 해서 갔는데 갑자기 앱에서 사용내역이 지워져버리고. 고객센터에 문의했더니 품절이어서 그렇다며 환불해드린다는 메일을 보냈다고 합니다. 이더운 날씨에 매장엘갔는데 미안하다는 말한마디없이 연락도 없이 물건을 취소해버리고 메일은 오지도 않았어요 너무 불쾌한경험이었습니다

으아으나ㅏ자자ㅏ거러렁

a month ago

Response from developer

안녕하세요. 불편한 경험을 하시게 되어 진심으로 죄송합니다. 특히 주문 취소에 대한 사전 안내를 받지 못한 채 직접 매장까지 방문하셨다는 점에서 고객님의 답답한 마음을 충분히 이해합니다. 또한 고객센터에서 안내드린 이메일을 받지 못하신 점에 대해서도 사과드립니다. 소중한 의견을 바탕으로 앞으로 앱의 주문 관리와 고객과의 커뮤니케이션이 더욱 원활하게 이루어질 수 있도록 노력하겠습니다. 감사합니다. MASSIMO DUTTI

Miss Eva Risco Pacha

Have improve very much
Love to buy things here.. #MyFavorityShopApp
Thank you

ERiscoPacha

a month ago

App is a nightmare for returns

Ordered a number of items. Had to return. Doing battle with this rubbish all to get returns to post is impossible. It’s putting me off shopping as I’m finding it unworkable for returns.

Marls296!

a month ago

Impossible returns

Very difficult to return an item, online order is not show on account.

Nosmig55

a month ago

Impossible to return items

If you check out as a guest there is no way to import your purchases and start a return. Infuriating

TerriC1983

a month ago

Not good on retuning on line purchases

Disappointed on how returns on line refunds are made. This on line store doesn’t function well. It takes too long for refunds to be made

georgeta h

a month ago

Response from developer

Hello. Thank you for sharing your feedback. We’re sorry to hear that your experience with our online returns and refund process did not meet your expectations. We appreciate your comments and will share them internally as we continue working to improve our service. Kind regards, MASSIMO DUTTI.

Fab

Never had any issues with the app! It’s efficient and easy to navigate. LOVE MASSIMO!

Ky cy

a month ago

New subscription and registration

I registered for the newsletters today and did not receive the new registration discount code.

Store delivery options asap

2 months ago

Mrs

Terrible app..
every single time when I try to pay my order that app doesn’t work. I can’t complete my payment, payment failed. I need to delete my app and upload again for payment is going through. That is so annoying.

kurancho