No longer works
After doing the update to the app I can no longer use it, it requires me to sign in to use the app, it keeps saying that my username or password is invalid although I can sign into the Masterbuilt website with the same account. This app used to be useful but now I can’t use it, I guess I never should have updated it.
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Didn’t work well before, but now the update won’t even let you connect
Before I could get the app to make a connection but it was always in safe mode no matter what. Annoying but I could work around that. With the latest update I can’t even get the app to connect. Today is going to be my last attempt with this unit. I’ll be buying something else from another manufacturer while the Father’s Day sales are still going.
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Doesn’t show correct device
Just received my vertical smoker 710. When the app found the device it shows it to be a gravity feed smoker which it is not. 🤷♀️ The app still turned off the smoker but you would think it would label the device correctly. I’ll see how the app works tomorrow when I smoke a chicken.
Receive an email from developer. Said I should be using the is app which finds the wrong device. Before I heard from them I tried the other app that says is for gravity feed smokers but the app lets me pick the 710 model I have.
Receive an email from developer. Said I should be using the is app which finds the wrong device. Before I heard from them I tried the other app that says is for gravity feed smokers but the app lets me pick the 710 model I have.
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Hi
It connected really easy, but it thinks mine is a gravity series even though it’s a 710
Still places smoker in safe mode when connecting
Still places the smoker in safe mode after connecting, informing me that my door is open, when it is indeed closed and never had been opened! App is useless. Just set it manually and avoid frustration
Terrible
Does not reliably show current smoker or probe temps. Setting timer and probe target temp also does not work despite showing a strong network connection. I love my Masterbuilt smoker but this app is all but useless.
Worst app ever
Simply terrible!
Horrible app
Keeps going into
Safe mode have to remove n reinstall everytime I open door
Safe mode have to remove n reinstall everytime I open door
Horrible app. Great smoker.
Well, the smoker seems to operate wonderfully, I actually bought one and none of the controls worked and had to return it to the same day after building it and putting it together and top it out for another unit which has worked wonderfully the biggest complaint I have is the app on your phone. It is absolutely horrible. It fills flunky and like a first grader made it. It does not connect with the device easily, it does not relay real time data. If you can actually get it to connect controls in the app do not work to set temperature, timers, alarms, power off the device… They need to hire a different developer.
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Just got it
Not working very easily. Trying to get support and no luck there either! Bluetooth is not easy to hook up. Have to keep shutting down unplugging, and try again. What the heck?
Terrible app
Always disconnects, can’t go more than 10 feet. Temp on app is different than on smoker. They need to get it together and update this or something. Hard to use, this will be my last Masterbuilt smoker.
Crashing
App cranking no probe temperature expensive equipment low quality support and app
Horrible app
Horrible app. Anytime you open the door you have to pair the device including entering your wifi password. Masterbuilt failed with this one
Terrible app
Great smoker but forget using the Bluetooth capabilities because it will not connect. It used to the first two times I used it but it will not work anymore.
Improvements Needed
Although the interface of the “remote” feature is useful, I constantly get a “Safe Mode” alert that blocks half of the screen. You can’t even get rid of it; it should at least have some kind of validation that would let it disappear, but no. The door of the smoker is not open, the smoker is not covered with anything, and I keep reconnecting my devices. Nothing changes, still the same alert, no matter what I do. So, in sum, it’s just a needlessly frustrating app.
I also find that I have to reconnect constantly just to get it to work. Very annoying.
I also find that I have to reconnect constantly just to get it to work. Very annoying.
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If you wanna raise your blood pressure
I have had the smoker for several years and have fought with it from the day my children gifted it to me. It’s the only reason I don’t throw it in the dump. Just when you think the thing may have all the bugs worked Nope!! . I haven’t used it in probably seven or eight months.
Well today seems like now I have to login every time I go to use the app. Then it will not connect to Bluetooth. It’s the only way I can get it to work. The digital panel, which you can barely read unless you’re in the dark, never worked properly from day one. So the Bluetooth app when it decides to work, which is about 20% of the time would not work at all I’ve uninstalled reinstalled. cannot connect. The Wi-Fi is working. The Bluetooth is working. I spent 45 minutes in 102 trying to get this stupid thing to work and I am done! Customer Service is exactly like the app nonfunctional and pretty much worthless. Try getting a hold of a real person is basically not gonna happen! a
I can only imagine why. Im sure they are tired of being fussed at. Well, today was the last time. It has now taken a ride to the local dump. Which is where it belongs.
Well today seems like now I have to login every time I go to use the app. Then it will not connect to Bluetooth. It’s the only way I can get it to work. The digital panel, which you can barely read unless you’re in the dark, never worked properly from day one. So the Bluetooth app when it decides to work, which is about 20% of the time would not work at all I’ve uninstalled reinstalled. cannot connect. The Wi-Fi is working. The Bluetooth is working. I spent 45 minutes in 102 trying to get this stupid thing to work and I am done! Customer Service is exactly like the app nonfunctional and pretty much worthless. Try getting a hold of a real person is basically not gonna happen! a
I can only imagine why. Im sure they are tired of being fussed at. Well, today was the last time. It has now taken a ride to the local dump. Which is where it belongs.
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Useless
I’m at the grocery store. If I want to see recipes to buy ingredients for tonight’s dinner, this app actually wants me to go home, stand next to my grill, connect to view the recipes, and THEN head back to the store. I’m actually considering returning my grill because this app is so useless.
Smoker is fine app is useless
I have the vertical smoker. When I connect it says I have a gravity feed completely wrong model. Removed app several times removed device several times.
Read out died and now the Bluetooth died
Wasn’t long after purchasing the digital display started burning out so I couldn’t see my temp. I used my Bluetooth to control but now the Bluetooth won’t connect rendering my smoker useless. I used to think Masterbuilt as a good reputable company but I won’t waste my money on another Masterbuilt product!!!!!
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Lost functionality
Most recent app update has made it better but, it has lost the recipe function. If you go to the menu and select recipes it comes up with the recipe page and then if you try to scroll up to see the recipes or click on a recipe it exits the app and you see nothing.
