Hi
It connected really easy, but it thinks mine is a gravity series even though it’s a 710
Still places smoker in safe mode when connecting
Still places the smoker in safe mode after connecting, informing me that my door is open, when it is indeed closed and never had been opened! App is useless. Just set it manually and avoid frustration
Terrible
Does not reliably show current smoker or probe temps. Setting timer and probe target temp also does not work despite showing a strong network connection. I love my Masterbuilt smoker but this app is all but useless.
Worst app ever
Simply terrible!
Horrible app
Keeps going into
Safe mode have to remove n reinstall everytime I open door
Safe mode have to remove n reinstall everytime I open door
Horrible app. Great smoker.
Well, the smoker seems to operate wonderfully, I actually bought one and none of the controls worked and had to return it to the same day after building it and putting it together and top it out for another unit which has worked wonderfully the biggest complaint I have is the app on your phone. It is absolutely horrible. It fills flunky and like a first grader made it. It does not connect with the device easily, it does not relay real time data. If you can actually get it to connect controls in the app do not work to set temperature, timers, alarms, power off the device… They need to hire a different developer.
Show more
Response from developer
We’re sorry to hear you’re app is not performing as expected. Please reach out to customersupport@masterbuilt.com so we can assist you directly.
Just got it
Not working very easily. Trying to get support and no luck there either! Bluetooth is not easy to hook up. Have to keep shutting down unplugging, and try again. What the heck?
Terrible app
Always disconnects, can’t go more than 10 feet. Temp on app is different than on smoker. They need to get it together and update this or something. Hard to use, this will be my last Masterbuilt smoker.
Crashing
App cranking no probe temperature expensive equipment low quality support and app
Horrible app
Horrible app. Anytime you open the door you have to pair the device including entering your wifi password. Masterbuilt failed with this one
Terrible app
Great smoker but forget using the Bluetooth capabilities because it will not connect. It used to the first two times I used it but it will not work anymore.
Improvements Needed
Although the interface of the “remote” feature is useful, I constantly get a “Safe Mode” alert that blocks half of the screen. You can’t even get rid of it; it should at least have some kind of validation that would let it disappear, but no. The door of the smoker is not open, the smoker is not covered with anything, and I keep reconnecting my devices. Nothing changes, still the same alert, no matter what I do. So, in sum, it’s just a needlessly frustrating app.
I also find that I have to reconnect constantly just to get it to work. Very annoying.
I also find that I have to reconnect constantly just to get it to work. Very annoying.
Show more
Response from developer
We’re sorry to hear you’re experiencing this issue. Please contact us at customersupport@masterbuilt.com with any specific details so we can assist you further.
If you wanna raise your blood pressure
I have had the smoker for several years and have fought with it from the day my children gifted it to me. It’s the only reason I don’t throw it in the dump. Just when you think the thing may have all the bugs worked Nope!! . I haven’t used it in probably seven or eight months.
Well today seems like now I have to login every time I go to use the app. Then it will not connect to Bluetooth. It’s the only way I can get it to work. The digital panel, which you can barely read unless you’re in the dark, never worked properly from day one. So the Bluetooth app when it decides to work, which is about 20% of the time would not work at all I’ve uninstalled reinstalled. cannot connect. The Wi-Fi is working. The Bluetooth is working. I spent 45 minutes in 102 trying to get this stupid thing to work and I am done! Customer Service is exactly like the app nonfunctional and pretty much worthless. Try getting a hold of a real person is basically not gonna happen! a
I can only imagine why. Im sure they are tired of being fussed at. Well, today was the last time. It has now taken a ride to the local dump. Which is where it belongs.
Well today seems like now I have to login every time I go to use the app. Then it will not connect to Bluetooth. It’s the only way I can get it to work. The digital panel, which you can barely read unless you’re in the dark, never worked properly from day one. So the Bluetooth app when it decides to work, which is about 20% of the time would not work at all I’ve uninstalled reinstalled. cannot connect. The Wi-Fi is working. The Bluetooth is working. I spent 45 minutes in 102 trying to get this stupid thing to work and I am done! Customer Service is exactly like the app nonfunctional and pretty much worthless. Try getting a hold of a real person is basically not gonna happen! a
I can only imagine why. Im sure they are tired of being fussed at. Well, today was the last time. It has now taken a ride to the local dump. Which is where it belongs.
Show more
Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customersupport@masterbuilt.com? We'll get you up and running.
Useless
I’m at the grocery store. If I want to see recipes to buy ingredients for tonight’s dinner, this app actually wants me to go home, stand next to my grill, connect to view the recipes, and THEN head back to the store. I’m actually considering returning my grill because this app is so useless.
Smoker is fine app is useless
I have the vertical smoker. When I connect it says I have a gravity feed completely wrong model. Removed app several times removed device several times.
Read out died and now the Bluetooth died
Wasn’t long after purchasing the digital display started burning out so I couldn’t see my temp. I used my Bluetooth to control but now the Bluetooth won’t connect rendering my smoker useless. I used to think Masterbuilt as a good reputable company but I won’t waste my money on another Masterbuilt product!!!!!
Show more
Lost functionality
Most recent app update has made it better but, it has lost the recipe function. If you go to the menu and select recipes it comes up with the recipe page and then if you try to scroll up to see the recipes or click on a recipe it exits the app and you see nothing.
Useless
App never works as intended and Iv decided to save myself the effort of trying. Don’t bother
Just when you think you have seen it all….
Update. It gets even better, unless you’re a customer, then it continues to get worse. When all attempts to login to app failed I tried to log in to the web page which also wouldn’t let me login. In know my login information is correct because it is written in the instruction manual and I have been using it for years. So I had to set up a new account on the web page using the same email and password that I have been using for years. I can now login to the web site, the app is tango uniform.
Masterbuilt Cracker Jack team of expert fishermen, aka master baiters, sets the bar at a new low. Starts with a new app, which now forces me to login to the app, which then refuses to accept my email and/or password, which then provides an invalid web address to reset my password. Not even close to the 2.1 star rating.
Masterbuilt Cracker Jack team of expert fishermen, aka master baiters, sets the bar at a new low. Starts with a new app, which now forces me to login to the app, which then refuses to accept my email and/or password, which then provides an invalid web address to reset my password. Not even close to the 2.1 star rating.
Show more
Response from developer
This doesn't seem right. Please reach out to customersupport@masterbuilt.com so we are able to look into this for you!
Not built
Electronics don’t work and the application works the same
