Needs an update - crap app
App used to work great however besides watching live video it does nothing.
Time Out
After launching the app for 10 minutes, it times out. The screen goes black, and returns to the iPhone/iPad Home Screen. This has starting occurring about two months ago.
Crap app.
Can’t search on app. App will crash every time you try to search anything on the cameras
Needs an update
Every time I try to search a choose a camera it closes the application. Needs to be updated as soon as possible.
Unable to search back
Since upgrading my iPhone, I am unable to search/view prior cameras activity. I called AdT and person was not able to assist me
Search inop after iOS 131
Cameras work, but no search
Bad quality cameras
I don’t understand how ADT still uses this bad quality camera not even close to HD!! Very unhappy with the quality. You can’t even tel one person from another. It’s 2019 get yourselves up to date please!
Unreliable connectivity
App loses connectivity. ADT IT support was unhelpful. After numerous repeated attempts to install or re install on several devices, we had no success. Worthless
No longer working!
Since Apple’s last update to IOS 11.4.1 this Matrix App no longer shows the cameras!
Not good at all
We must have crap cameras, but what annoys me the most is that I can not perform a search remotely. My camera for my home, not adt cameras, you can actually see and make out faces better and no fees. Not only that but I can search through the whole day or previous days. ADT seems to behind in everything!!!! I’ve nothing good to say about their products except look elsewhere and save yourself money
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Problems
Hello there im having a problem with one of my site list i cant got live on of my stores cctv unless i connect my cell phone to the same wifi that my ADT box is connect with. I cant able to go live when my phone is connected to my home wifi or any other wifi
Could you please tell me what is going wrong.
Could you please tell me what is going wrong.
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I don't understand all the negative reviews.
Everything works flawlessly on my iPhone and iPad.
Terrible fraudulent company!!!
Terrible app and terrible customer support. Better off cancelling and finding something better. You pay for services you don't get.
Used to work , now doesn't
Same problem as everyone else , it used to work amazingly , now for the past YEAR it has not and ADT has not been able to help ! I've called them 5 times and no one can help , what kind of company is this?
I USED to love this app
Now all of the sudden, I cannot access my camera feeds. Nothing has changed on my end as far as I can tell. Sounds like I'm not the only one. Please FIX!!!!
Manager
Can't view my cameras with this new ap. Everything freezes. Too much tapping to get to the actual live vidro.
Unable to view cameras
I did all the updates on my phone and I'm not able to see the cameras. I can't see it on an iPhone 5 or 6. I also turned off my phone, deleted the application and loaded it back up, and nothing seems to help. Any suggestions?
Won't work with SDR402E
The minute I updated to the version today I miss my video link. At least with this device it's not working
Data Drain
If you receive a phone call while viewing video, it continues to stream video even with phone locked.... Glad I caught it after 30min and 2gb of data used...
Otherwise app works well. Would like to be able to add sites without them being active.
Otherwise app works well. Would like to be able to add sites without them being active.
Mine stopped working
After working fine it stopped all of sudden around the end of March 2015. Very annoying!
