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NorthStar Connect

NorthStar Connect

by Northstar Alarm Services, LLC

10K ratings
108 reviews
🌟 Lifestyle
Free

Details

  • Released
  • Updated

Features

Developer

Northstar Alarm Services, LLC
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About

Control your Honeywell security system, thermostats, lighting, and locks remotely. Receive alerts, view live video, and track assets in real-time, anytime, anywhere. Requires a compatible system and subscription.

✓Arm/disarm security system
✓Control lights and thermostats
✓Lock/unlock doors
✓View live video and doorbell events
✓Receive event alerts
✓Locate vehicles or assets
✓Create smart scenes
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What users say

Summarized from real user reviews of NorthStar Connect. Based on 10K reviews and a 4.3/5 average, it highlights the 2 positives and 4 negatives reviewers mention most about this Lifestyle app.

Positive things

  • 👍Helpful app features
  • 🚀Good app performance

Negative things

  • 🐛Frequent technical issues
  • 📞Poor customer service
  • 🔒Security concerns
  • 🔋Battery drain problems
See all reviews

What's New in NorthStar Connect

6.65.1

August 3, 2026

• Improved video connection reliability for faster, more stable live camera streaming in the mobile apps. • Added a warning notification when attempting to open a 4th simultaneously live stream. • Resolved an issue where users could not set detection area using mobile app. • Fixed an issue with Genie device setup and linking flow. • Bugfixes and performance improvements.

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User reviews

Most RecentHighest RatedLowest Rated

Issues with the panel

Poor customer support to fix the issue
Kaliman 11Kaliman 11

App

I had someone steal something from my porch and am wondering what I have the camera bell if it doesn’t work 🤷‍♀️ the camera NEVER goes off when someone is on porch
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Issues with the panel

Poor customer support to fix the issue
Kaliman 11Kaliman 11

App

I can’t enable or disable my alarm with my phone which defeats the purpose of having the app
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Customer service

Your app freezes and fails every time. When I drop this service it will be because of your poor quality app. It freezes every time I try to edit a scene, very frustrating!
poor custoner servicepoor custoner service
See 103 more reviews

Developer apps

NorthStar Home
NorthStar Home

by Northstar Alarm Services, LLC

🌟 Lifestyle

(59)

Free
See developer apps

User experience

🐞

Reported Bugs

3 issues

Cameras going offline frequently

Bug

Unreliable motion detection

Bug

Alarm system malfunctions

Bug
✨

Requested Features

3 requests

Improved camera functionality

Feature

Better app stability and reliability

Feature

More responsive customer support

Feature

FAQ

What does the NorthStar Connect app do?

The app provides remote control and monitoring of your compatible Honeywell security system, thermostats, lighting, locks, and more. You can arm or disarm your system, adjust settings, view live video, and receive real-time alerts for various events.

What are the key features of the app?

Key features include arming/disarming the security system, controlling lights and thermostats, locking/unlocking doors, viewing live video and video doorbell events, receiving email and text alerts, and locating vehicles or assets. It also allows for the creation of smart scenes and user management.

Is the NorthStar Connect app free to use?

The app itself is free to download, but it requires a compatible Honeywell security system and a subscription to NorthStar Connect Remote Services to function. You should contact your security professional for more information on subscription details.

What are the system requirements for this app?

To use the NorthStar Connect app, you need a compatible Honeywell security system and an active subscription to NorthStar Connect Remote Services. The app supports multiple languages including English, Latin American Spanish, French Canadian, and Brazilian Portuguese.

What kind of alerts can I receive with this app?

You can receive a variety of alerts such as alarms, extreme temperature changes, motion detected in restricted areas, and movement of valuable items. These alerts can be sent via email and text messages to keep you informed about events at your home or business.