App
I had someone steal something from my porch and am wondering what I have the camera bell if it doesn’t work 🤷♀️ the camera NEVER goes off when someone is on porch
Issues with the panel
Poor customer support to fix the issue
App
I can’t enable or disable my alarm with my phone which defeats the purpose of having the app
Customer service
Your app freezes and fails every time. When I drop this service it will be because of your poor quality app. It freezes every time I try to edit a scene, very frustrating!
It’s a scam
This company will sell you a service and equipment that they will then sell off to someone else like ADT, or Brinks. The worst part is the new company will tell you their with time that the Northstar equipment and system is no longer compatible and you will need to repurchase new equipment to stay with them. So you get stuck with old equipment that you can’t use with anyone, or having to buy everything all over again just to have service.
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Too many issues
Won’t stay operational on the app. I keep having to delete and reload.
Horrible
Do not get
Camera
My camera is not working
Customer
I have never been so upset dealing with a company as I am dealing with ADT. I have called for help, gotten hung up on disrespected, been put on hold for a long time , put on a call back and never been called back. I want to cancel my service and haven’t even been able to do that. As for your star rating I rate you 0.
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NorthStar/ADT Home Security
Totally unreliable!
Cameras drop offline periodically for no apparent reason.
Cameras often do not detect segments of motion.
SCAM!
After changing internet service, the garage camera/sensor is completely inoperable and requires a service call to “fix it” at a required fee of $150 to $200.
Cameras drop offline periodically for no apparent reason.
Cameras often do not detect segments of motion.
SCAM!
After changing internet service, the garage camera/sensor is completely inoperable and requires a service call to “fix it” at a required fee of $150 to $200.
Poor services
Never anyone to chat. Call. Takes forever for someone to answer. Email no one responds back. Problems no one ever follows up. Waiting two years now and my video doorbell still not fixed. Still paying for a service that doesn’t work. 5 year contract can’t get out of unless I pay to get out. There is NOTHING good about this worthless company. Stay away they do not honor their product
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Poor service
This system is worthless! Multiple sensor low battery alerts even after changing the battery! The hallway fire alarm chirps even after changing the batteries!
None of my equipment is working properly
None of my equipment is working properly E
Smoke and CO detectors
Do not get the smoke an CO detector. Constantly changing battery’s and the battery’s are extremely expensive. Then it stopped working and put all kinds of alarms constantly going off and you can not bypass the smoke and CO detectors.
Not good then and now
Recently bought out by ADT and still flakey customer service and poor quality equipment
Barely works
Consistently having to reinstall the security cameras. Lack of connection, even though internet is strong. Doorbell barely works and is delayed on notification.
Good app but slow
The app is good but is too slow when I try to Arm or disarm the alarm.
Terrible system
The way I was locked on a contract then extended was sneaky, I was told my front camera was not working because it was old and outdated. North Star offered to replace it with a new camera at no cost and extended my contract without telling me about it, and now my whole system cameras, window sensors and control screen are failing. But I will not even call them because I do not want new equipment, because even though they should provide a service I am being charged for monthly by law, I do not want to be in another lengthy contract. I am over the terrible equipment not working
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Never opens up camera
When we have the door bell pressed…the camera never shows us who is there. Can’t wait for our contract is up in November!!
Unsatisfied.
Placed an order for a system battery two weeks ago and have not received it yet. First customer service lady was nice, transferred me and was disconnected. How much longer do I have to wait? The beeping throughout the night is crazy!
