Easily return deposit containers and receive your refund. Access your account card, view your balance and bag history, and find nearby return locations. Manage your account information and receive important notifications.
What We Love
- ✅ Balance tracking functionality works reliably
- 📍 Location finder helps users find drop-off points
- 🎯 Core service concept is useful and appreciated
- 📱 Improved UI in recent updates (June 2021 onwards)
- 🔐 QR code/barcode scanning feature when functioning
- ⏱️ Time-saving technology for account management
Room to Improve
- 🚪 Frequent unexpected logouts requiring re-authentication
- 🔑 Persistent login failures and authentication errors
- 🌐 Chronic internet connectivity issues despite active connection
- 🐛 App crashes when accessing locations tab
- 💾 Missing or non-functional transfer buttons (Venmo/PayPal/bank)
- 🔘 Overlapping UI buttons blocking functionality
- 📵 App won't open or stuck on splash screen
- 🔍 QR code scanning failures at kiosks
- ⚠️ Password expiration without proper notification
- 🎨 Lack of dark mode option
- 💡 Insufficient transparency on bag credits and transaction history
- 🔄 No biometric authentication (Face ID/Touch ID)
- 📊 Undercounting of bags and missing credits
- ⏰ Pending deposits stuck indefinitely
- 🚨 Poor customer service responsiveness
