Wait time
The time it takes to wait for a response from the app/chat can be hours to days! Very very slow response time. Very frustrating.
Ridiculous Waste of Whatever Employer is Paying
Never rated an app before but this “app” if you can call it that has never once worked for me (lag time of weeks to be contacted with provider information, etc) and today (September 28th) the chat function that they sent an email ad about TODAY in order to find good prices for care in network is “currently closed in order to celebrate Labor Day” which was 21 days ago, so…I guess I just get what I get for finding care and stop wasting my time trying to utilize this “benefit.” 🤬
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Stop the auto reply text
Ever text chat has this auto reply message “Hey there! Thanks for chatting in! I’ve got your message and want to make sure I give it the attention it deserves. It may take a little longer than usual, but I’ll follow up as soon as I can. I really appreciate your patience while I look into this!”
Is so long that the text chain is hard to read because you have 15 of the same messages you have to weed through.
Is so long that the text chain is hard to read because you have 15 of the same messages you have to weed through.
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Useless so far
This app is not easy to navigate and each time i send a message requesting assistance it takes forever to get a response Z i have yet to receive requested information since last week!
What happened?
Last year this service was great. This year things have been getting worse and worse. First, the quality of service from the reps seems to have gotten worse. Next, they stripped facial recognition from the login options and it requires a login every time you open the app. Finally, autocorrect is no longer working in the app which makes typing an absolute chore. I'm not sure what is happening, but I hope they are able to fix these issues - because it used to be a great service and now it's starting to feel like it's not worth it.
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