Useless so far
This app is not easy to navigate and each time i send a message requesting assistance it takes forever to get a response Z i have yet to receive requested information since last week!
What happened?
Last year this service was great. This year things have been getting worse and worse. First, the quality of service from the reps seems to have gotten worse. Next, they stripped facial recognition from the login options and it requires a login every time you open the app. Finally, autocorrect is no longer working in the app which makes typing an absolute chore. I'm not sure what is happening, but I hope they are able to fix these issues - because it used to be a great service and now it's starting to feel like it's not worth it.
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Login is Awful
I like the app just fine and appreciate the info it provides. However, having to completely login every single time I open the app is ridiculous and incredibly tedious. And no Face ID option is inexcusable.
Not convenient
Won’t let my wife create her own account, and customer service is garbage. And now, it’s suddenly forgot my username and password login, and once I regained access, it is no longer showing any of my information x
Can’t get a response
It’s this app used to be really great and now I can’t even get somebody to respond at all. I can’t even get an estimate on whether I’m gonna get a response today or tomorrow. Literally no responses from anyone.
