Account not working. No help. No support.
My account via a public library does not work. The support team is just pass the buck to someone else. The B2B team. The library can’t help. Password reset does not work. When I try to recreate my account using an email address, the system says I already have account. But it does not work. Too bad. Very disappointed in the terrible support. AVIOD THIS APP.
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With one small improvement it would be perfect
The app automatically adjusts video resolution based on your internet speed but I need the ability to manually adjust it to a low resolution. The FAQ states this is possible but I think this might be outdated. I don’t have high speed internet at home. I have an iPhone 14 Pro and since I updated to IOS 26.01 the app has become unusable with wifi. It works with a cellular connection but my data is limited. Either videos don’t start or they freeze after a few seconds, or if they play at the lower resolution the subtitles stop syncing. I have tried deleting and reinstalling to no avail. It worked fine until the update.
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Problème de connexion
Hello. My credentials are not recognized under iOS on my iPhone SE last iOS version. Connection is ok with the same credentials on iPad or Mac. Bug ? On the app the jazz programs are unavailable with the following error message : Oops. We have updated the database on our app. A direct search of the program does produce the same error.
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Attention, NO updated.
FR - La version actuelle de l’application ne fonctionne plus sous iOS 18.4… et nous n’avons toujours pas de version EDU pour Apple TV. Un peu de cohérence et de sérieux, s’il vous plaît. EN - The current version of the app has stopped working on iOS 18.4… and we still don’t have an EDU version for Apple TV. Please, a little coherence and seriousness. ES - La app ha dejado de funcionar en iOS 18.4… y seguimos sin una versión EDU para Apple TV. Por favor, un poco de coherencia y seriedad. JP - アプリがiOS 18.4で動作しなくなりました… そして、Apple TV用のEDUバージョンもまだありません。もう少し一貫性と真剣さをお願いします。
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Account stopped working
Out of the blue it has stopped accepting my username/password.
