Split payments
Would be nice to have the option to pay in monthly payments like express scripts has.
Garbage
Useless app. Can’t refill anything, and the feedback page doesn’t work so no one can complain.
Easy management
The app works very well for me. I can easily manage and monitor my prescriptions
Where is the “back” button?
January 14, 2026. Just installed it, but there is no “back” button. Every time I make a selection, I have to force stop the program, reload it, log back in, and then make another selection. Extremely frustrating. Never seen this happen in an app before.
Satisfied customer
Website is easy to navigate and kept up to date. Receive phone messages when refills are due and emails when drugs are sent. Shipping is prompt and secure. Their coordination with my doc for new/ changed meds has been seamless. Can consult with a pharmacist immediately. Very pleased with their excellent service!
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What is wrong with this app?
Every time I try to open this app on my IPad, it immediately crashes, so it can’t be opened. I have tried deleting and reinstalling, but it always crashes. When are you going to fix it?
Service is great, app is not so good to the point of being awful
I have been providing feedback directly to MedImpact for over a year. Still the app is not working properly. There are dead ends in the app that do not allow return to the Home Screen. The newest annoyance is notification icon that persists. The app reflects poorly on the company.
Update: The app is still awful. After the most recent app update in October 2025, the app opens but immediately crashes. Believe all of the bad reviews. They are well-earned.
Update: The app is still awful. After the most recent app update in October 2025, the app opens but immediately crashes. Believe all of the bad reviews. They are well-earned.
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App quality
This app is terrible. It’s extremely slow to load, often doesn’t load items in my account at all and crashed often
Terrible
I can’t get any response or help from anyone with my account. It keeps saying I don’t have an account or that I’m not a member
Crashes upon opening
The app will not even open to use it. It flashes and immediately closes itself out.
Awful
This app is terrible. It is often inaccurate and takes forever to load. I am contemplating sending all my scripts to my local CVS so I don’t have to use this app. Btw the internet log in is only marginally better.
Cannot even login
I cannot login with my username and password on this app. I can on the website though.
Wow… new low bar
Pill reminder. Great idea… if only it would actually show you the prescriptions you have that were just available before you clicked on pill reminder with the intent of selecting the pill you wanted to be reminded of taking. All I see is “no records found”… if only I could tell the app to look at the previous screen showing the list of prescriptions.
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This app is aweful
This app is awful. I have been using apps to get my prescription drugs from as long as there have been apps to do so. This one has established a new low. My prescription provider is Birdi. Sometimes my scripts disappear without a trace. Sometimes when my Dr. sends in a new prescription it is not filled only filed with the rest of the scripts. This is easily the worst app to get scripts refilled as is available. I have had repeated discussions with their customer service folks with the same response ……….”I’m sorry this has happened to you. Here is how it really works”….although it dosen’t work that way. The text to fill, as explained by Cust. See. Does not work. It was supposed to be a fix for not filling the scripts but alas it isn’t. Again this is aweful.
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So easy
So much better than going to the pharmacy catching somebody in the right mood getting your prescription after waiting in a long line nope I do this from my living room couch drinking my morning coffee love it
Love this app
Helps me keep up with my prescriptions and when it’s time to refill
App is better than the service at least
Don’t get me started on this PBM. But, we are here to discuss the app. Not particularly user friendly. The most annoying aspect is that I have set up log in via Face ID, but every few uses that option just disappears. Poof. Like it’s not even an option. Which then forces me to drag out my very secure password. Annoying as heck.
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Total fail
I wasted 10 minutes trying to get this to work- it is the single worst app I have ver downloaded, and deleted it at 11 minutes….
App is better than the service at least
Don’t get me started on this PBM. But, we are here to discuss the app. Not particularly user friendly. The most annoying aspect is that I have set up log in via Face ID, but every few uses that option just disappears. Poof. Like it’s not even an option. Which then forces me to drag out my very secure password. Annoying as heck.
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No issues, easy to use
Been using this app for years, never any issues.
