Needs Fixing
Response from developer
Thank you for reaching out. I apologize for the inconvenience and frustration you've experienced. I'm happy to let you know that the issue has been resolved, and the updated version of the app has been approved and is now available for download. If you have any further issues or questions, please contact us at MobileHB@hlthben.com. Thank you for your patience and understanding as we worked to resolve this issue. Sincerely, Kylene N.
Can’t log in
Response from developer
We’re happy to let you know that the app issue has been resolved. Please update your app to the latest version and try again. If you continue to experience any problems, please contact us at MobileHB@hlthben.com and we’ll be happy to assist. Sincerely, Kylene N.
Julie
Response from developer
Thank you for an awesome review Julie!
Non-functional
Response from developer
Good afternoon, we have released a new version of the app with the ability to access your explanation of benefits, view dependent ID cards, and include attachments with messages. Can you download the most current version of the app to see if you are still experiencing issues? If you are, please reach out to us at MobileHB@hlthben.com and we would be happy to look into the issue for you. Sincerely, Kylene N.
