Customer Service is a Joke
I have been with MCU for many years. I was happy and felt like MCU appreciated their customers. It seemed like no matter the day or night, I could contact them and get my concerns addressed. Not sure what changed, but for the last 5 years, their customer service has dropped tremendously. Here's just one of many examples: It's 2 pm and I just called to ask a question about my escrow. There was no greeting saying you've reached MCU, no prompts, just right into hold music. I wondered if I had called the right number. So, after waiting on a forced hold for over 5 minutes, I finally was greeted and knew I had indeed contacted MCU. Then I was told the mortgage department leaves at noon and no one else in the bank could help me. It seems like a far cry from 5 years ago. If you like guessing what’s going on with your banking then MCU is your bank.
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Horrible
Usually I am able to unlock and lock my card thru the app. Suddenly without notice that feature is no longer available. I am on the road with a locked card, no cash!!!! Called the rep said it was now unlocked, yet purchase gets declined. Now they are closed! This is the worst!
Face ID doesn’t work
Everything else works except Face ID
Best update app
I cant complain about this version it’s awesome update i really love it comparing to the old version
App not working
The app no longer works. I have to use the standard log in at the bottom. I’ve tried everything to get it back. Fix please.
