My little old man
I run a dog rescue transport service. I bought a 2013 ford transit connect van with 137K+ miles on it. So that is why I call it my “little old man”. Within 20 minutes of me buying it from a used car lot in March, I dropped it off at Meineke for an oil, change, brake check, etc. Meineke is where I go for all my oil changes, brakes and preventative maintenance work to keep him up and running and safe on the road since I have precious cargo.
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Felt good
I had some issues with the Reapair that cost 1700 with manikin when I took it b by ack they looked at it again no problem and then it again, it had another issue that I had to take back and they just looked at it again and didn’t charge me.
Zero out of 5 stars
Went in for rewards service. Was told I would be ‘taken care of’ but my rewards oil change and windshield wipers replacement was scheduled for 2:30 - left my vehicle and returned at 4 to find it hadn’t moved in the parking lot… then was told by meineke that they had another 2014 chev suburban in for the same service. (There was no other chev suburban on their lot that day) then they would not utilize my rewards points to get my service and over charges for wiper blades. Can you just tell the truth - don’t lie to customers about why service appointment was missed (you’re busy - we get it - be honest with customers) then charging $130 for wipers replacement is ridiculous.
Never returning.
Never returning.
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Didn’t Do the Work, but Charged
Took car for alignment, they claim the did it. New tires worn bald in under a month (rear). Took car to different garage. They confirmed that Meineke didn’t align the rear. In fact, there is a part frozen in place back there that they would have had to replace in order to have done the work. I’m sure if they’d seen that part that would have tried to get the work. They clearly didn’t do the alignment and clearly never looked. I will be seeking reimbursement for alignment that wasn’t done and the two new tires that were ruined as a result!
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I LOVE Meineke
Meineke has always been absolutely amazing. Even when I moved to a new city and had to find a new Meineke, they have been extremely helpful and kind to me. I appreciate their online appointment system and their easy explanations to what’s going on with my car. I can’t imagine going anywhere else for my car. Cannot speak highly enough of this company!
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