Mejuri User Reviews

Customer Experience

Positive experience50.0% of reviews
Neutral5.0% of reviews
Negative experience45.0% of reviews

~ Based on 40 written reviews from the US App Store.

What users say

Is Mejuri Safe?

Mejuri appears safe based on user ratings. AppsHunter Safety Score for Mejuri is 97/100.

This assessment is based on 603 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.3% of ratings point to a safe experience
0.3% of ratings suggest some concerns
2.3% of ratings point to a risky experience

~ Based on 603 App Store ratings for Mejuri.

Is Mejuri Legit?

Mejuri appears to be a legitimate app. AppsHunter Legitimacy Score for Mejuri is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Won’t open

App won’t open for days now

Response from developer

Hi there, thank you for reaching out. We're sorry to hear about your experience and we'd love to get more details to share with our Leadership Team. If you're open to it, please reach out to us at contact@mejuri.com. We hope to hear from you.

Previously great experience

I’ve ordered from this company five or six times now. The last one being well over a year ago until nearly two weeks ago. I’m still waiting, even though what I ordered was in stock. And now I find out it’s being shipped through Amazon. I don’t know why, but that feels gross to me. I’m not sure I’ll be ordering again after this last experience.
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Response from developer

Hi there, thank you for getting in touch. We're sorry to hear about your experience, and we will be sure to share your feedback with our team. In the meantime, should you wish to chat further, please reach out to us at contact@mejuri.com. We're always here to help.

MY GOODNESS!!

what a great company! and i will never shut up about it!! any chance i get i will talk about the service, quality, and efficiency to resolve issues! thank you mejuri!

Terrible

Trying to buy necklace for wife. Website didn’t work at all so I had to download the app. App was awful too. It didnt have filters for search. Nor could I find information about the stone. Waste of time.

Response from developer

Hi there, thank you for reaching out. We're sorry to hear about your experience and we'd love to get more details to share with our Leadership Team. If you're open to it, please reach out to us at contact@mejuri.com. We hope to hear from you.

Can’t browse

This app isn’t good. Even with the most up to date version, I can’t even browse through a single category fully without being redirected to an error page. Going to delete the app and go back to just the website. A shame. It’s a great idea and the interface is appealing. Just junky

Response from developer

Hello Katerin, thanks for reaching out. We're sorry to hear you're having some technical difficulties with our app! We always recommend making sure that you have the latest version downloaded, and if you have any further issues, please reach out to us directly at contact@mejuri.com so that we can assist with any next steps.

Non functional

None of the tabs worked, sometimes it’ll show for a split second wherever I’m trying to go to, but otherwise it’s completely useless to use the app. Thought it would be better since the website is already slow asl and tedious to navigate. Pls fix either or, it’s very slowly deterring me from even trying to buy anything.
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Response from developer

Hi there, thank you for getting in touch. We're sorry to hear this, and we will be sure to share this with our developers. In the meantime, our team at contact@mejuri.com is always here to assist further.

Many errors

In the recent update, there are many errors in the app. Clicking on the items redirected to “page not found”, “does not exist”. With that said, it’d redirect me to top items to explore. However, click on those recommended suggestions also lead to the same errors mention above. Difficult to shop from them when the app doesn’t make it easy
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Response from developer

Hi there, thank you for taking the time to share your feedback. We're sorry to hear your experience was anything but seamless, and we will be sure to share this feedback with our internal teams for further review. Should you wish to chat further, we can always be reached at contact@mejuri.com.

Easy top quality shopping

Love the app easy to use the quality of the jewelry is top my go to jewelry store

App doesn’t work after update

App doesn’t work after update. It’s usually a good app, easy to search and view.

Response from developer

Hi there, thanks for getting in touch. We're sorry to hear this, and we'll be sure to flag this to our team. If you'd like to chat further, please reach out to us at contact@mejuri.com.

App crashes after update

The app won’t load any of the tabs. It immediately goes to a screen that says “oops there was an error.”

Response from developer

Hi there, thanks for getting in touch. We're sorry to hear this, and we'll be sure to share this with our team. If you'd like to chat further, please reach out to us at contact@mejuri.com.

Jewelry

I ordered for the second time and I’m just obsessed! The jewelry is so beautiful and great quality! I highly recommend

Not good

Order was put a few days ago but have not gotten any confirmation or updates. I went into the app and tried to track the order. But every time when I clicked the “order history” and then clicked the order, it says “something went wrong with the app”, and never get to refresh the app or go anywhere. Had to shutdown the app and reopen the app and then the same thing happened. Shopping experience was fine. But the app is poorly developed and not user friendly at all.
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Response from developer

Hi there, thanks for sharing your experience with us. We're sorry to hear about the issues you experienced, and we'll be sure to flag this to our team for further review. In the meantime, we'd like the opportunity to get more details about your experience. If you're open to it, please reach out to us at contact@mejuri.com.

My favorite place to buy jewelry!

I primarily use the Mejuri app for all my jewelry. Some pieces I wear daily, and I'm so happy I discovered Mejuri.

Langue offerte

Dommage quand même que l’application ne soit pas offerte en français. Il serait agréable de penser bilingue dans notre Canada.

Love this app!!!

Fave way to get my Mejuri must haves

Response from developer

We're so glad to hear it, Melissa! Happy shopping.

omg, the app is sooo slow

it takes eternity to load my wish-list or profile, useless

Response from developer

Hi there, thanks for taking the time to share your feedback with us. We're sorry to hear that you're experiencing issues with our mobile app. We always suggest making sure you've got the latest version of the app, as this typically will resolve any issues. That said, we've gone ahead and flagged this to our team for review and you are welcome to shop on our website in the meantime. Should you still have any issues with the app, please reach out to us directly at contact@mejuri.com so that our team can look into this further.

Useless app

The app is very laggy for the few seconds when I first open it and try to browse, then it just completely stops responding before I can even get past the home page.

Response from developer

Hello there, thanks for reaching out! We're sorry to hear you're experiencing issues with our mobile app. We always recommend making sure that you've got the latest version, as this typically resolves any issues. Should it not do the trick, please reach out to us at contact@mejuri.com so that our Customer Experience Team can look into this further.

Not working

Buttons are not working.
The app is not working properly. Won’t save my favs. Won’t let me click on my profile. It’s not responding to any touch. Only app on my phone that doesn’t work

Response from developer

Hello there, thanks for reaching out. We're so sorry to hear that you're experiencing issues with our mobile app! Please reach out to us directly at contact@mejuri.com so that we can look into this further.

Not identifying user

I’d updated my password a month ago but when I try to log in, on the app, it doesn’t recognize my password. So I try to reset it by having your app send me a link to reset it. When the email came with the link, it just took me back to where I requested for a link. I’ve uninstalled and reinstalled it and it’s still not working. This is my 2nd attempt to access my account.
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Response from developer

Hello there! We're sorry to hear you're having troubles logging in. Please reach out to us directly at contact@mejuri.com so that we can look into this and assist with any next steps.

a nice idea

Having a mejuri app is a great idea. But gosh it’s the glitchiest app. Favorites are lost every time I close it. Some items CANNOT for whatever reason, be added to my shopping cart. Auto discounts aren’t applied. I love mejuri so much, but this app is problematic. What’s the point of cool features if the most basic functions aren’t functional?
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