App hasn’t worked for months…
… and the product doesn’t work without the app. The last time this happened, it took 3 months for the company to reply to a support email via their website.
At this point, that website appears to be abandoned (domain is available via GoDaddy), their last Instagram post was in 2017, and they no longer appear in a Facebook search.
It appears this company has finally closed up shop. So, the good news is, if you haven’t already been hurt by their demonstrably terrible business plan, you may not be in any danger of it now.
At this point, that website appears to be abandoned (domain is available via GoDaddy), their last Instagram post was in 2017, and they no longer appear in a Facebook search.
It appears this company has finally closed up shop. So, the good news is, if you haven’t already been hurt by their demonstrably terrible business plan, you may not be in any danger of it now.
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A worthless app equals a worthless product
I was a Kickstarter supporter for Mellow, so, without people like me, the Mellow sous-vide cooker never would have happened. You can imagine how furious I was when Mello switched to a subscriber model, a change the original supporters were never informed about, and never anticipated. If I had known that I would have to pay an annual fee to use the product (and the product is virtually useless without the app), I would never have supported the product on Kickstarter in the first place I paid the subscription fee for two years, but the app has become virtually unusable, which makes the product worthless. I ended up, throwing it out! The product and the app deserve NEGATIVE stars.
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Sad
Used to love this device, and still would despite the subscription. It is super useful for our busy family. Unfortunately, it has recently not been working but maybe once a week. I can start something cooking but I get an error when it asks about adding ice. After that, for the next week or so, the app just shows spinning circles when I log in. It thankfully still cooks the last item I added, but I have to wait a week or longer for it to reset and let me use it again.
Fix that issue and I would be thrilled to keep using and paying for it it. For now though, I’m starting to feel like I’m paying for something I can’t even use.
Fix that issue and I would be thrilled to keep using and paying for it it. For now though, I’m starting to feel like I’m paying for something I can’t even use.
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Worthless unfortunately
When we originally purchased the sous vide it worked great. A little goofy to have to use the app but it worked. Then we started having to be paying a membership fee to use the app completely. We decided to pay the membership fee and continue using the app as we had found a lot of use for the mellow. Not too long after we ran into significant issues with connectivity to the sous vide. We had to uninstall and reinstall the app Almost every time we want to use the sous vide. Now the app won’t even open, we followed conventional troubleshooting uninstalling and reinstalling, clearing app cache memory, and trying different devices. Without the app the sous vide is worthless, we can’t use it. Well customer support has been helpful in the past, and eventually the previous issues have work themselves out. The continued issues with this app especially in the face of how much money we’ve shelled out for the membership and for the device are just not worth it.
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Worst decision I’ve made in a long time.
Not only did I spend so much money on this thing, waited soooooo long to get mine shipped to me as an early adopter—regardless of the crass subscription service, the app simply will not work anymore. Literally have a huge, expensive, useless cinder block in my kitchen. What a giant waste of time and money. This was all smoke and mirrors.
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