App hasn’t worked for months…
… and the product doesn’t work without the app. The last time this happened, it took 3 months for the company to reply to a support email via their website.
At this point, that website appears to be abandoned (domain is available via GoDaddy), their last Instagram post was in 2017, and they no longer appear in a Facebook search.
It appears this company has finally closed up shop. So, the good news is, if you haven’t already been hurt by their demonstrably terrible business plan, you may not be in any danger of it now.
At this point, that website appears to be abandoned (domain is available via GoDaddy), their last Instagram post was in 2017, and they no longer appear in a Facebook search.
It appears this company has finally closed up shop. So, the good news is, if you haven’t already been hurt by their demonstrably terrible business plan, you may not be in any danger of it now.
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A worthless app equals a worthless product
I was a Kickstarter supporter for Mellow, so, without people like me, the Mellow sous-vide cooker never would have happened. You can imagine how furious I was when Mello switched to a subscriber model, a change the original supporters were never informed about, and never anticipated. If I had known that I would have to pay an annual fee to use the product (and the product is virtually useless without the app), I would never have supported the product on Kickstarter in the first place I paid the subscription fee for two years, but the app has become virtually unusable, which makes the product worthless. I ended up, throwing it out! The product and the app deserve NEGATIVE stars.
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Sad
Used to love this device, and still would despite the subscription. It is super useful for our busy family. Unfortunately, it has recently not been working but maybe once a week. I can start something cooking but I get an error when it asks about adding ice. After that, for the next week or so, the app just shows spinning circles when I log in. It thankfully still cooks the last item I added, but I have to wait a week or longer for it to reset and let me use it again.
Fix that issue and I would be thrilled to keep using and paying for it it. For now though, I’m starting to feel like I’m paying for something I can’t even use.
Fix that issue and I would be thrilled to keep using and paying for it it. For now though, I’m starting to feel like I’m paying for something I can’t even use.
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Worthless unfortunately
When we originally purchased the sous vide it worked great. A little goofy to have to use the app but it worked. Then we started having to be paying a membership fee to use the app completely. We decided to pay the membership fee and continue using the app as we had found a lot of use for the mellow. Not too long after we ran into significant issues with connectivity to the sous vide. We had to uninstall and reinstall the app Almost every time we want to use the sous vide. Now the app won’t even open, we followed conventional troubleshooting uninstalling and reinstalling, clearing app cache memory, and trying different devices. Without the app the sous vide is worthless, we can’t use it. Well customer support has been helpful in the past, and eventually the previous issues have work themselves out. The continued issues with this app especially in the face of how much money we’ve shelled out for the membership and for the device are just not worth it.
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Worst decision I’ve made in a long time.
Not only did I spend so much money on this thing, waited soooooo long to get mine shipped to me as an early adopter—regardless of the crass subscription service, the app simply will not work anymore. Literally have a huge, expensive, useless cinder block in my kitchen. What a giant waste of time and money. This was all smoke and mirrors.
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$60 of ribeye and app is totally dead
I loved my Mellow until today. I have all this food, company tonight and the app is totally dead! Tried everything and all I get when I log into the app is a spinning please wait symbol. Guess I’ll just try grilling? Maybe before the weekend is over they will respond to my email, no phone support, naturally. Shoulda known depending on an app for everything would bite me eventually.
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App constantly breaks no updates in 2 years
The app and the mellow itself constantly de sync. They switched to a subscription based service after It was bought. Idk who created this but they have absolutely terrible business sense, I even tried subscribing for a bit but all it did was just return my mellow app to how it was originally. There has never been any updates to the recipes, idk what the point of having a subscription is if nothing changes. This probably was a massive scam and alot of people got and are continuing to get fooled. If you bought this return it and get something else.
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Does not function. No support.
I’ve been unable to so much as launch the app for more than 2 weeks. I have rebooted *everything* on my end (modem, router, phone, Mellow) with no resolution.
I submitted an email to support over 2 weeks ago, received an automated response that their system had received the report, but nothing further.
I submitted an email to support over 2 weeks ago, received an automated response that their system had received the report, but nothing further.
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Servers offline
Seems like this may be the end of Mellow. Their server is offline, users can’t login to their app nor use the device in any way.
The refrigerator feature was a game changer for busy professionals. Thankful for the years of service when I had a commitment to be in an office. Thankful to not need the mellow due to remote work.
The refrigerator feature was a game changer for busy professionals. Thankful for the years of service when I had a commitment to be in an office. Thankful to not need the mellow due to remote work.
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Just doesn’t work
Adding a subscription model was frustrating enough since they were locking something you previously had access to and paid for when bought the unit but I kept using the basic functions since it could still do most of what I wanted, but now the app won’t even boot up and you just get stuck on an eternal loop… a $400 machine that can’t be used if the app can’t be bothered to work all the time.
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Major fail
As noted by many other reviews, in 2020 they suddenly removed all but the most trivial unless you start subscribing to their premium service. In particular you cannot set it to cool until a specific time then start cooking. The cooking feature is still their, but now useless since you have to manually change to cook.
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Unable to access app and no support
I’ve had the mellow when it first came out paying $400 and having a free app. It was awesome and somewhere along the way, they weren’t making enough reoccurring revenue, kicked out the founder, and decided to limit features unless you were paying for the now paid app. The worst part is that the app never works and somehow I need someone to reset my access each time or I get a blank screen. I’ve been trying to contact support to have it reset since Christmas and it’s now spring. No response and finally had apple refund me for my paid subscription. DO NOT BUY. It’s an expensive paper weight best. Nothing that it once was or the creators had intended it to be.
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Effectively a fraud - Apple take them down
Im terrible angry at myself for this purchase. I’m not sure why Apple is letting this company continue business via their App Store. I created an account using FB login, which is now unsupported, but I’m unable to move my Mellow to a new account without logging into my old account (which they will not allow).
This is a fraudulent company. Shame on anyone wasting their days working for them. Quit and clear your conscience.
This is a fraudulent company. Shame on anyone wasting their days working for them. Quit and clear your conscience.
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Once brilliant. Now a bunch of scamming thieves
Once upon a time this device was so helpful. Then they decided to spring a trap and lock everything that made this device worth it behind a paywall.
Then when I faced billing issues where I tried to subscribe to their app and was still locked out of features, they basically laughed off my issue in a week late support email.
When you combine these things with the scam they pulled by using indiegogo funds to pay creditors, these people have descended into full scammers. Avoid.
Then when I faced billing issues where I tried to subscribe to their app and was still locked out of features, they basically laughed off my issue in a week late support email.
When you combine these things with the scam they pulled by using indiegogo funds to pay creditors, these people have descended into full scammers. Avoid.
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Is my mellow a brick?
App has not loaded past login screen in a week, and customer support has not responded to me for several days. Without the app, the device has no controls and is essentially bricked. I hope it comes back, otherwise I will need to trash this expensive device.
Useless, do not buy
I don’t care what they promise in the future, all their existing promises are broken and they cannot be trusted.
I was an original backer and I loved my mellow. Even after the subscription changes, I stuck with it. This all came to an end when they malfunctioned and their app didn’t let me sign in (and, yes, I’m very computer savvy and took all the usual steps, and then some). What sealed the deal was the lack of response from their tech support for over three months!
Mellow is dead. Do not buy.
I was an original backer and I loved my mellow. Even after the subscription changes, I stuck with it. This all came to an end when they malfunctioned and their app didn’t let me sign in (and, yes, I’m very computer savvy and took all the usual steps, and then some). What sealed the deal was the lack of response from their tech support for over three months!
Mellow is dead. Do not buy.
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I don’t need another subscription
I bought this because I loved the concept and ease. It was high tech and easy to use. If I would have know YEARS after my initial investment I’d have to pay to use my own appliance I wouldn’t have bought it. I could have easily just bought something that just fit into a stock pot. So dissatisfied and frustrated.
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Actually harder now than a cheap stick sous-vide
The Mellow sous -vide is size limited and takes up space when not in use. It requires an app to set the temp. The key thing it had was you touched a button and it cooled then later heated to be done at a specific time by selecting from a limited number of recipes. Sorry that a server farm to provide this costs money, but that can’t be $50/year, or $14 for a month! Maybe $5 a year could be understood, but as it stands, no one would pay the $400 I paid, then another $50 every year for an appliance, albeit formerly great, that gets used maybe 15 times a year! Reduce the usurious subscription!
The company continues to misrepresent via the cooling “feature.” Whereas before, it automatically cooled until time to heat - i.e set up in AM and leave to co e home to dinner ready, now it only cools until you are around to set a manual program. They could at least allow a sequence in the advanced menu to let you cool until a specific time, then heat, but they limit the lowest programmable temperature to 86 F to effectively disable the cooling that you overpaid for when you bought it.
The company continues to misrepresent via the cooling “feature.” Whereas before, it automatically cooled until time to heat - i.e set up in AM and leave to co e home to dinner ready, now it only cools until you are around to set a manual program. They could at least allow a sequence in the advanced menu to let you cool until a specific time, then heat, but they limit the lowest programmable temperature to 86 F to effectively disable the cooling that you overpaid for when you bought it.
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Bait and Switch
I can understand the need to fund your service offering, but that was not how the device was sold. I might be willing to update the rating if you at least made it possible to permanently dismiss the shameless ask for money. I’m fine using manual mode, but that annoying pop up every time you access the app is beyond annoying. BTW, we personally bought 4 for us and family, and helped sell another 6 to friends. They all blame me for this surprise.
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Unacceptable way to treat customer, stay away
I supported this project when it was still being created. I waited through the delays and the set backs, I referred at least a dozen people and then you make this switch to subscription service and do not allow for us to use the main selling feature without the subscription. That being setting your meal to be ready at a certain time even if it is manual. You are doing this to save your company, how short sighted your leadership is to think this will save you. You have ruined the experience of however many hundreds of people that supported you, you ruined the most important piece of your business which is customer trust. If you don’t understand the ramifications of this on your business you need to hire new leadership. Shameful
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