App Design 101: Beginnings: FLUNKS⁉️ 🙄
As someone who frequently logs into their bank/credit union, I cannot describe how unbelievably frustrating, and quite frankly, unfathomable it is that the app designer STILL has not addressed the login functionality of the App!
Initially, the Autofill for the username and password is COMPLETELY JACKED! Just when you think you might be getting your username and/or password entered, you’ll find it ripped away from you, forcing user to start ALL OVER AGAIN. (Secret Time Saver: Don’t waste your time. No matter how it looks it will never complete successfully, forcing the user to copy and paste, passwords and usernames, which is not exactly the most secure methodology of filling out online forms 🙄)
And now for the 🍒 on top❗️ You would assume that once you successfully filled in your username and password credentials in the app that you would thus be “logged in” the App, right⁉️ I mean, that’s how all other apps function, right❓ Well, in the case of this app . . . WRONG❗️
Needless to say, I login and log out, and perform all my other banking needs on the website.
Honestly, WHO is responsible for the App and its development⁉️
I have applied for positions at the Credit Union. I have extensive executive level experience working with many multimillion dollar companies, federal and state regulations, wage and labor boards, etc., but apparently I’m not good enough for this company. Go figure!
P.S. How in the WORLD could this App have an average Star rating of 4.7? These are all APPLE App Store ratings, correct? Not Android/GooglePlay AND Apple combined, right⁉️
SMH 🤦♂️
Initially, the Autofill for the username and password is COMPLETELY JACKED! Just when you think you might be getting your username and/or password entered, you’ll find it ripped away from you, forcing user to start ALL OVER AGAIN. (Secret Time Saver: Don’t waste your time. No matter how it looks it will never complete successfully, forcing the user to copy and paste, passwords and usernames, which is not exactly the most secure methodology of filling out online forms 🙄)
And now for the 🍒 on top❗️ You would assume that once you successfully filled in your username and password credentials in the app that you would thus be “logged in” the App, right⁉️ I mean, that’s how all other apps function, right❓ Well, in the case of this app . . . WRONG❗️
Needless to say, I login and log out, and perform all my other banking needs on the website.
Honestly, WHO is responsible for the App and its development⁉️
I have applied for positions at the Credit Union. I have extensive executive level experience working with many multimillion dollar companies, federal and state regulations, wage and labor boards, etc., but apparently I’m not good enough for this company. Go figure!
P.S. How in the WORLD could this App have an average Star rating of 4.7? These are all APPLE App Store ratings, correct? Not Android/GooglePlay AND Apple combined, right⁉️
SMH 🤦♂️
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Notifications No Longer Working
I set up scheduled notifications for my balances, and they worked for a while, but suddenly stopped sending out. My device has all notifications turned on. The app does not require an update. Something is just broken
Good, but needs to rotate to landscape mode
This is a good app, but it needs to be able to rotate to landscape mode so you can use it with your phone or iPad easier. The old app would rotate, but his newer version does not, please fix this!
New app has many flaws which will hopefully be fixed soon
I can’t see my pending transactions, the second person listed on my joint checking account can’t access the online banking, card transactions show up as “CARD CARD” and don’t show the name of the business unless you click through them one by one, it’s a 4 step process to log out, the ad banner at the top takes room away from viewing my accounts as easily, and there aren’t enough characters to appropriately rename accounts, such as Emergency Savings.
On the plus side, the online banking is at least operational for my primary checking account now, where it was down for several months prior to the upgrade. I like that I can copy and paste my account numbers for ease of access now. Account transfers are truly immediate now, where they weren’t in the previous app, and that is convenient when you need a last-minute move after hours.
Hopefully the issues will be resolved very soon, as they overshadow the upsides of the upgrade.
On the plus side, the online banking is at least operational for my primary checking account now, where it was down for several months prior to the upgrade. I like that I can copy and paste my account numbers for ease of access now. Account transfers are truly immediate now, where they weren’t in the previous app, and that is convenient when you need a last-minute move after hours.
Hopefully the issues will be resolved very soon, as they overshadow the upsides of the upgrade.
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Touch login is flaky
The app itself works just fine. But the fingerprint touch login will work one day, and then not work at all until you uninstall the app and then reinstall it and begin the process all over again.
