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Response from developer
Hello, Thank you so much. It's great to know the structure and the range of courses appeal to you. With care, Carla from MentorShow
$1200 unauthorized renewal - refund refused
I contacted the company immediately upon discovering the renewal, have not used the renewed subscription, and requested cancellation and a full refund.
MentorShow initially refused. They have now offered to refund $602 while keeping $598 and switching me to another annual plan that I do not want. I have declined that offer and continue to request cancellation and a full $1,200 refund.
There is also a significant issue with the information MentorShow provided me. My original written confirmation stated that my subscription would renew for $598 per year. MentorShow has now acknowledged to me in writing that this $598 information was sent because of what they describe as a “glitch in our system.”
MentorShow also claims it sent me a renewal notification before charging me. Despite extensively searching my mailbox, I cannot locate it, and I have repeatedly asked MentorShow to provide the actual contents of that email and show where I was informed before the charge that $1,200 USD would be taken.
I do not want another subscription at $598. I want the renewal cancelled and the entire $1,200 USD refunded.
I will update this review with the final outcome.
Response from developer
Hello, Thank you for explaining everything so clearly. I’m truly sorry for the frustration this situation has caused you. I understand your concerns about the renewal, the information you received, and your request to cancel. Could you please email me directly at carla@mentorshow.com. I’ll personally review your account, the renewal communications and the information provided to you, then come back to you directly so we can clarify the situation and discuss the next steps. Thank you for bringing this to my attention. Warmly, Carla from MentorShow
Wrongfully charged
Response from developer
Hello, I’m truly sorry to hear how frustrating and disappointing this situation has been. I completely understand why you feel let down, especially after receiving an email that led you to believe your following year would be free. I’m also sorry that the refund still left you with a loss due to the currency conversion. I’d really like to look into this personally and see what we can do. Please feel free to contact me directly at carla@mentorshow.com. I’ll take the time to review your case carefully. I’m genuinely sorry that this experience has left you feeling this way. Warmly, Carla
DON’T SUBSCRIBE! app doesn’t work, no refund
Response from developer
Hello, Thank you for taking the time to share your experience with us. We’re truly sorry for the inconvenience you’ve encountered. To help resolve the issue as quickly as possible, could you please send me your phone number at carla@mentorshow.com? Our technical team would like to speak with you directly so we can better understand what happened and assist you. Please rest assured that we’ll do everything we can to find a suitable solution for you. I’m looking forward to hearing from you. Best regards, Carla MentorShow
Terrible Glitchy App on IPhone
Response from developer
Hello, Thank you for taking the time to share your feedback. I'm pleased to hear that you're enjoying the content, but I am genuinely sorry that recurring technical issues with the app have made access so frustrating. This is certainly not the level of experience we strive to offer our members. I understand how discouraging it must be to repeatedly reinstall the app, particularly when these resources are an integral part of your healing journey. I would like to investigate this matter further with our technical team. Please feel free to contact me directly at carla@mentorshow.com, and kindly include your iPhone model, iOS version, and the version of the MentorShow app you are currently using. I will personally ensure that your case is reviewed so we can better understand the issue and work toward a resolution. Kind regards, Carla
