Terrible Glitchy App on IPhone
Response from developer
Hello, Thank you for taking the time to share your feedback. I'm pleased to hear that you're enjoying the content, but I am genuinely sorry that recurring technical issues with the app have made access so frustrating. This is certainly not the level of experience we strive to offer our members. I understand how discouraging it must be to repeatedly reinstall the app, particularly when these resources are an integral part of your healing journey. I would like to investigate this matter further with our technical team. Please feel free to contact me directly at carla@mentorshow.com, and kindly include your iPhone model, iOS version, and the version of the MentorShow app you are currently using. I will personally ensure that your case is reviewed so we can better understand the issue and work toward a resolution. Kind regards, Carla
Tool itself is poor
Frustrating app
Response from developer
Hello, Thank you for taking the time to share your feedback. I'm sorry to hear that navigating the app and replaying content has been frustrating for you. Your comments are valuable, and I will make sure they are shared with our product team as we continue working to improve the user experience. If you'd be willing, please feel free to contact me directly at carla@mentorshow.com so I can better understand the issue and assist you personally. Kind regards, Carla from MentorShow
Questionable ethics
Response from developer
Hello Nina, Thank you for taking the time to share your experience. I fully understand how concerning and frustrating this situation must be, especially if you had cancelled your subscription and received confirmation before the charge. I am truly sorry for the worry and inconvenience this has caused. This is certainly not the experience we want any of our members to have. I would really appreciate the opportunity to personally review your account. Please feel free to reach out to me directly at carla@mentorshow.com. I will look into your case with great care, verify exactly what happened, and do my utmost to provide you with a clear explanation and review the options available to you. Kind regards, Carla
Difficulty cancelling
Response from developer
Hello, Thank you for your feedback. I'm sorry to hear that you've had a frustrating experience with the cancellation process. We understand that managing subscriptions should be simple and transparent. Your comments will be shared with our team to help us improve. If you're still unable to cancel, please email me at carla@mentorshow.com. I'll personally review your account and make sure this is resolved without delay. Kind regards, Carla
Fleeced of $600 with auto renewal
Response from developer
Hello, Thank you for your feedback. I understand your frustration with the unexpected renewal and the refund process. I'm sorry you feel unheard, that's not what we want. Please contact me at carla@mentorshow.com or reply on Trustpilot so I can review your account personally. I'll do my best to clarify your subscription and explore your options. Kind regards, Carla
