Unethical
🦋
Response from developer
Hello, Thank you so much. It's great to know the structure and the range of courses appeal to you. With care, Carla from MentorShow
High quality content
Loyal Subscriber
The best masterclass app
$1200 unauthorized renewal - refund refused
I contacted the company immediately upon discovering the renewal, have not used the renewed subscription, and requested cancellation and a full refund.
MentorShow initially refused. They have now offered to refund $602 while keeping $598 and switching me to another annual plan that I do not want. I have declined that offer and continue to request cancellation and a full $1,200 refund.
There is also a significant issue with the information MentorShow provided me. My original written confirmation stated that my subscription would renew for $598 per year. MentorShow has now acknowledged to me in writing that this $598 information was sent because of what they describe as a “glitch in our system.”
MentorShow also claims it sent me a renewal notification before charging me. Despite extensively searching my mailbox, I cannot locate it, and I have repeatedly asked MentorShow to provide the actual contents of that email and show where I was informed before the charge that $1,200 USD would be taken.
I do not want another subscription at $598. I want the renewal cancelled and the entire $1,200 USD refunded.
I will update this review with the final outcome.
Response from developer
Hello, Thank you for explaining everything so clearly. I’m truly sorry for the frustration this situation has caused you. I understand your concerns about the renewal, the information you received, and your request to cancel. Could you please email me directly at carla@mentorshow.com. I’ll personally review your account, the renewal communications and the information provided to you, then come back to you directly so we can clarify the situation and discuss the next steps. Thank you for bringing this to my attention. Warmly, Carla from MentorShow
Connaissance et enrichissement personnel
Wrongfully charged
Response from developer
Hello, I’m truly sorry to hear how frustrating and disappointing this situation has been. I completely understand why you feel let down, especially after receiving an email that led you to believe your following year would be free. I’m also sorry that the refund still left you with a loss due to the currency conversion. I’d really like to look into this personally and see what we can do. Please feel free to contact me directly at carla@mentorshow.com. I’ll take the time to review your case carefully. I’m genuinely sorry that this experience has left you feeling this way. Warmly, Carla
DON’T SUBSCRIBE! app doesn’t work, no refund
Response from developer
Hello, Thank you for taking the time to share your experience with us. We’re truly sorry for the inconvenience you’ve encountered. To help resolve the issue as quickly as possible, could you please send me your phone number at carla@mentorshow.com? Our technical team would like to speak with you directly so we can better understand what happened and assist you. Please rest assured that we’ll do everything we can to find a suitable solution for you. I’m looking forward to hearing from you. Best regards, Carla MentorShow
Great Job
Scam
MentorShow
Terrible Glitchy App on IPhone
Response from developer
Hello, Thank you for taking the time to share your feedback. I'm pleased to hear that you're enjoying the content, but I am genuinely sorry that recurring technical issues with the app have made access so frustrating. This is certainly not the level of experience we strive to offer our members. I understand how discouraging it must be to repeatedly reinstall the app, particularly when these resources are an integral part of your healing journey. I would like to investigate this matter further with our technical team. Please feel free to contact me directly at carla@mentorshow.com, and kindly include your iPhone model, iOS version, and the version of the MentorShow app you are currently using. I will personally ensure that your case is reviewed so we can better understand the issue and work toward a resolution. Kind regards, Carla
Contenu top app à fuire
Tool itself is poor
Frustrating app
Response from developer
Hello, Thank you for taking the time to share your feedback. I'm sorry to hear that navigating the app and replaying content has been frustrating for you. Your comments are valuable, and I will make sure they are shared with our product team as we continue working to improve the user experience. If you'd be willing, please feel free to contact me directly at carla@mentorshow.com so I can better understand the issue and assist you personally. Kind regards, Carla from MentorShow
Questionable ethics
Response from developer
Hello Nina, Thank you for taking the time to share your experience. I fully understand how concerning and frustrating this situation must be, especially if you had cancelled your subscription and received confirmation before the charge. I am truly sorry for the worry and inconvenience this has caused. This is certainly not the experience we want any of our members to have. I would really appreciate the opportunity to personally review your account. Please feel free to reach out to me directly at carla@mentorshow.com. I will look into your case with great care, verify exactly what happened, and do my utmost to provide you with a clear explanation and review the options available to you. Kind regards, Carla
Difficulty cancelling
Response from developer
Hello, Thank you for your feedback. I'm sorry to hear that you've had a frustrating experience with the cancellation process. We understand that managing subscriptions should be simple and transparent. Your comments will be shared with our team to help us improve. If you're still unable to cancel, please email me at carla@mentorshow.com. I'll personally review your account and make sure this is resolved without delay. Kind regards, Carla
Fleeced of $600 with auto renewal
Response from developer
Hello, Thank you for your feedback. I understand your frustration with the unexpected renewal and the refund process. I'm sorry you feel unheard, that's not what we want. Please contact me at carla@mentorshow.com or reply on Trustpilot so I can review your account personally. I'll do my best to clarify your subscription and explore your options. Kind regards, Carla
Great content, trouble viewing on iPad
Response from developer
Hello, Thank you for sharing your experience with us. If the video is displayed in full screen, this is because the MentorShow app is not yet optimized for tablets such as iPads. For the best experience, we recommend using the web version. Our team is currently working on a tablet-adapted version. If you have any questions, please feel free to reach out to me directly at carla@mentorshow.com. Best regards, Carla of MentorShow
Brilliant insights from top tier truly caring professionals
Response from developer
Hello, Thank you so much for your heartfelt message. We truly appreciate your kind words. Knowing that MentorShow has been part of your learning and healing journey means a great deal to us. Your openness and commitment to growth are inspiring. Thank you for your trust and for being part of our community. Wishing you continued growth and healing. Warm regards, Carla
