Terrible Glitchy App on IPhone
Response from developer
Hello, Thank you for taking the time to share your feedback. I'm pleased to hear that you're enjoying the content, but I am genuinely sorry that recurring technical issues with the app have made access so frustrating. This is certainly not the level of experience we strive to offer our members. I understand how discouraging it must be to repeatedly reinstall the app, particularly when these resources are an integral part of your healing journey. I would like to investigate this matter further with our technical team. Please feel free to contact me directly at carla@mentorshow.com, and kindly include your iPhone model, iOS version, and the version of the MentorShow app you are currently using. I will personally ensure that your case is reviewed so we can better understand the issue and work toward a resolution. Kind regards, Carla
Tool itself is poor
Frustrating app
Response from developer
Hello, Thank you for taking the time to share your feedback. I'm sorry to hear that navigating the app and replaying content has been frustrating for you. Your comments are valuable, and I will make sure they are shared with our product team as we continue working to improve the user experience. If you'd be willing, please feel free to contact me directly at carla@mentorshow.com so I can better understand the issue and assist you personally. Kind regards, Carla from MentorShow
Difficulty cancelling
Response from developer
Hello, Thank you for your feedback. I'm sorry to hear that you've had a frustrating experience with the cancellation process. We understand that managing subscriptions should be simple and transparent. Your comments will be shared with our team to help us improve. If you're still unable to cancel, please email me at carla@mentorshow.com. I'll personally review your account and make sure this is resolved without delay. Kind regards, Carla
Fleeced of $600 with auto renewal
Response from developer
Hello, Thank you for your feedback. I understand your frustration with the unexpected renewal and the refund process. I'm sorry you feel unheard, that's not what we want. Please contact me at carla@mentorshow.com or reply on Trustpilot so I can review your account personally. I'll do my best to clarify your subscription and explore your options. Kind regards, Carla
Great content, trouble viewing on iPad
Response from developer
Hello, Thank you for sharing your experience with us. If the video is displayed in full screen, this is because the MentorShow app is not yet optimized for tablets such as iPads. For the best experience, we recommend using the web version. Our team is currently working on a tablet-adapted version. If you have any questions, please feel free to reach out to me directly at carla@mentorshow.com. Best regards, Carla of MentorShow
Brilliant insights from top tier truly caring professionals
Response from developer
Hello, Thank you so much for your heartfelt message. We truly appreciate your kind words. Knowing that MentorShow has been part of your learning and healing journey means a great deal to us. Your openness and commitment to growth are inspiring. Thank you for your trust and for being part of our community. Wishing you continued growth and healing. Warm regards, Carla
Une mine d’or
Response from developer
Bonjour, Merci beaucoup pour votre message ! Nous sommes ravis que votre découverte des lives MentorShow vous ait convaincue et que votre abonnement vous apporte autant de valeur et de nouvelles connaissances. Merci pour votre confiance et votre soutien ! Bien à vous, Carla de MentorShow
Excellent information
Response from developer
Hello, Thank you so much for your feedback! We’re delighted to hear that Gabor Maté’s teachings and exercises have helped you understand trauma and its impact in your life. It’s wonderful to know that the course is supporting your healing journey. Warm regards, Carla de MentorShow
Big Fat Empath
Response from developer
Hello, Thank you so much for your heartfelt feedback! We’re thrilled to hear that Gabor Maté’s class is already bringing you clarity, emotional release, and valuable insights. It’s wonderful to know that you feel supported and inspired by the teachings. Your gratitude and recommendation mean a lot to us, thank you for being part of the MentorShow community! Warm regards, Carla from MentorShow
Guaranteed not without stipulation
Response from developer
Hello, Thank you for your feedback. I completely understand how this could feel overwhelming, especially when balancing work and family commitments. I’m sorry for any confusion regarding the cancellation process and the requirements for the refund. If you’d like, you can contact me directly at carla@mentorshow.com so we can review your situation and explore a solution that works for you. Your experience is important to us, and I want to ensure it’s addressed properly. Warm regards, Carla
Love Gabor Matte
Response from developer
Hello, Thank you so much for your feedback! We’re thrilled to hear you enjoyed the course. Your support and recommendation mean a lot to us! Warm regards, Carla from MentorShow
Bug fix?
Response from developer
Hello, Thank you for your patience. I’m following up regarding your previous message. Have you been able to open the app successfully? I can reassure you that the program should be available on the app, not just through the website. If the problem persists, please feel free to contact me directly at carla@mentorshow.com. Unfortunately, I don’t have enough information to reach you by email first. I promise we’ll resolve this issue. Best regards, Carla from MentorShow
Merci
Response from developer
Bonjour, Merci beaucoup pour votre retour ! Nous sommes ravis que le contenu vous semble qualitatif. C’est exactement ce que nous souhaitons offrir : des ressources riches et inspirantes pour progresser à votre rythme. Bien à vous, Carla de MentorShow
Reconnect with you inner!
I Give Up
Response from developer
Hello, Thank you for sharing your feedback; it is very valuable to us. I understand that this situation may have been frustrating, and I am truly sorry for the inconvenience caused. To allow me to review your case closely, I invite you to contact me directly at carla@mentorshow.com. I will personally ensure that everything is clarified and that an appropriate solution is offered. With care and best regards, Carla from MentorShow
Unbelievable
Response from developer
Hello, I’m so glad to hear this. It’s truly inspiring that you’ve found clarity and relief at this stage in your life. Understanding the roots of our wounds is such a powerful step toward healing, no matter our age. Remember, this journey is yours, and every insight brings you closer to peace and renewal. We’re here to support you along the way. With care, Carla from MentorShow
Only two English courses
Reading the subtitles and then slowing the video down to hear slurred French to try to catch up to what the teacher is saying , this is insane that you will get people to run a YouTube days teaching in English for three days, To then only have two classes in English and literally hundreds of classes only in French ?! I’ll erase this once the platforms changed the language barrier or I get my income back.
Response from developer
Hello, Thank you for taking the time to share your experience with us, your feedback is genuinely valued. I sincerely apologize that the language barrier and subtitle limitations have made it difficult for you to fully access our content. Following feedback from our community, we’re excited to share that we’ve begun translating our masterclasses into English with full voice-over (not just subtitles). We already have four masterclasses available in this format. To help you locate these and ensure you have the best experience moving forward and find solution, please feel free to email me directly at carla@mentorshow.com. I’ll be happy to guide you personally and work together on a solution. I look forward to assisting you further. Warm regards, Carla from MentorShow
Close screen and enlarge screen
Response from developer
Hi, Thank you so much for your feedback! 😊 We’re thrilled to hear that you’re enjoying the content and the app. We completely understand how frustrating it can be when the “close screen” and “enlarge screen” buttons are so close together. Your suggestion to move them further apart is very helpful, and we’ll share it with our tech team to see how we can improve the user experience. Thanks again for helping us make the app better! Warmly, Carla
Formidable chance d avoir trouver mentorshow
Response from developer
Bonjour, Merci beaucoup pour votre retour ! Nous sommes ravis de lire que vous trouvez nos programmes incroyables et que l’accompagnement proposé vous aide dans différents domaines et dans votre rétablissement. 🧡 Nous vous remercions également pour votre confiance et sommes heureux de savoir que votre expérience avec MentorShow vous satisfait pleinement. Bien cordialement, Carla
MentorShow
Response from developer
Hello, Thank you for your patience. I’m following up regarding your previous message. Have you been able to open the app successfully? I can reassure you that the program should be available on the app, not just through the website. If the problem persists, please feel free to contact me directly at carla@mentorshow.com. Unfortunately, I don’t have enough information to reach you by email first. I promise we’ll resolve this issue. Best regards, Carla from MentorShow
