Полное игнорирование комментариев
Сервис доставки крайне ненадёжный и не выполняет базовые условия заказа.
ДВА раза подряд я заранее указывала, что мне нужна сдача, но курьеры приезжали без неё, полностью игнорируя комментарии к заказу.
Поддержка проблему не решила и не предложила никакой компенсации, что только усиливает впечатление полного безразличия к клиенту.
Возникает вопрос: зачем вообще существует поле для комментариев, если оно систематически игнорируется?
ДВА раза подряд я заранее указывала, что мне нужна сдача, но курьеры приезжали без неё, полностью игнорируя комментарии к заказу.
Поддержка проблему не решила и не предложила никакой компенсации, что только усиливает впечатление полного безразличия к клиенту.
Возникает вопрос: зачем вообще существует поле для комментариев, если оно систематически игнорируется?
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Stole my money
Be careful. I made order, they mentioned delivery time 9:30-9:40, but their courier arrived at 9:16, I wasn’t expecting him sooner because I order from menu.am for 7 years and they are never soon, but sometimes late. So I could not know that this time first ever they will arrive soon. I wasn’t expecting that and wasn’t attentive that time. 9:35 I wrote to them to know where is the order, and it became obvious the courier already left and they are not going to give my money back. So I lost 12000 amd (about 30usd) because their courier arrived sooner.
Will not use this app ever again.
Will not use this app ever again.
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Worst service ever
I had the worst experience with your service. I ordered sushi sets worth approximately 63,000 AMD for a birthday party, with the desired delivery to be around 12:00 AM as part of a surprise. However, the support chat agent rudely intervened, pushing us to accept a different delivery time that was not suitable.
When I declined, the representative continued with an arrogant attitude, insisting that the amount would be charged regardless. I then contacted the restaurant directly, coordinated the delivery with them, and informed the support agent that we would handle it ourselves.
Instead of resolving the matter, I received a phone call where I was told they were making an exception by allowing me to collect the order myself. What kind of exception is that? Is your platform truly built in a way that works against your customers?
This experience was not only frustrating but completely unacceptable. I hope you seriously review how your support team communicates with customers and handles such situations.
Doing me an EXCEPTION? What exception you du**s, the one that we are never going to use your service anymore?
When I declined, the representative continued with an arrogant attitude, insisting that the amount would be charged regardless. I then contacted the restaurant directly, coordinated the delivery with them, and informed the support agent that we would handle it ourselves.
Instead of resolving the matter, I received a phone call where I was told they were making an exception by allowing me to collect the order myself. What kind of exception is that? Is your platform truly built in a way that works against your customers?
This experience was not only frustrating but completely unacceptable. I hope you seriously review how your support team communicates with customers and handles such situations.
Doing me an EXCEPTION? What exception you du**s, the one that we are never going to use your service anymore?
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Worst app ever! No refunds when they mess up
Guys I ordered a few items, they literally had some guy wait for 5 minutes then drive off with my food, they did not call once or atlewst send a notification or even just ring the doorbell, just drives off snd says sorry no refunds because I didnt step out, ATLEAST DROP IT OFF. They said they dumped the food, what a stupid company lol
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The app update made it worse
Now the app is almost unusable when using VoiceOver.
Terrible navigation.
The old version was a lot better
Terrible navigation.
The old version was a lot better
