Mercari User Reviews

Customer Experience

Positive experience44.4% of reviews
Neutral7.1% of reviews
Negative experience48.5% of reviews

~ Based on 2,631 written reviews from the US App Store.

What users say

Is Mercari Safe?

Mercari: Buying & Selling App appears safe based on user ratings. AppsHunter Safety Score for Mercari is 96/100.

This assessment is based on 1,940,967 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.8% of ratings point to a safe experience
1.2% of ratings suggest some concerns
2.0% of ratings point to a risky experience

~ Based on 1,940,967 App Store ratings for Mercari.

Is Mercari Legit?

Mercari: Buying & Selling App appears to be a legitimate app. AppsHunter Legitimacy Score for Mercari is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Best selling app

Hands down the best selling app

Terrible

Terrible

Worst selling app

It only favors the buyer whatever they claim. Lost a lot because buyers used my products and claim returns for damaged. Joke

Not always great for sellers

I never had a problem with Mercari until I had a buyer “Mommy & Me Boutique” Salem, OH claim the EUC VS white bikini top I sent her didn’t match my description, she sent pics of the same top in totally different condition. Hers was dingy gray, with tags that weren’t even the same as the one I sold her.
She obviously purchased mine knowing she could get away with swapping her gross one, for a better one.
When I sent pics to prove she was lying, Mercari sided with her, stating what I received back was the same as she claimed I sent.
Needless to say I was stuck with her trash, and I didn’t get paid.
Upon doing research, I found I’m not the only person this happened to.
If you sell on this platform and come across a buyer “Mommy and Me Boutique” AKA Courtney Dailey from Salem, OH BEWARE…SHES A DISHONEST SCAMMER.
Make sure to take photos or record all items before shipping.
It’s unfortunate, but there are people out there who will get away with scamming honest sellers.
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Re: Shipping

Shipping is very slow compared to other apps

Shipping cost

Dont understand why cost change so much from even same area.

Shopping

Very easy website to navigate and look for certain items!

No Real People

Sometimes you need a little help. Especially when certain policies are confusing. So I had an issue I had to deal with their bot. Which was not programmed for the issue simply got nowhere. So I ended up locating an address and mail them a letter with all the evidence and my question and never heard a word. What a sad excuse for a company.
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Happy

So far I’ve purchased 3-4 iteams on this app and every last thing has been a 10/10

New grandson

I wanted to get my kids some gently used clothes for my new grandson. I got a bundle of 0-6mos clothes and they loved them. Thank you so much!

Best selling App

I love this app. It’s the only selling app I used. Easy to post, easy to buy, nice to make money and declutter. Great customer service!

Communication

Fantastic buyer! Quick payment, friendly communication, and a pleasure to do business with. Thanks again!

Subscribe to YouTube channel

Like & Subscribe to my YouTube channel: L. Wilson Tape105

Mercari is My #1 App

I love shopping on Mercari! It’s my favorite shopping app! I have recommended to all of my friends.

Support is garbage

They have AI answer messages, after weeks going back & forth with AI you might get a human but you still won’t get help. According to Mercari I’m a “high volume seller” that’s paid them over $20,000 in commission and they still will not provide good support. Now imagine being a new or small seller, they will not help or support you at all.
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Fahad

Alfaisal

Good market place app.

Great app easy to deal with and communicate with sellers.

Buyer Protection Fee is a JOKE

I really like the sellers on this website, but Mercari does not back them nor the buyer. I had an item stolen out of my mailbox, which I thought the buyer protection fee that you have to pay on every single item that goes to Mercari not the seller would cover that. It did not and they just gave me a runaround. When you called them, their people do not speak. Good English and I was told it would be covered. So not happy with Mercari
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Fees are astronomical

Been using Mercari long enough that it’s been through several experimental phases with their fees. Right now it’s not very profitable to sell. My most recent transaction, the buyer paid $30 for something listed for $20, and I made almost half of what they paid at $17. Mercari claims that they take 10% of your sale as a fee, but they base that number on the final sale value after tax/shipping (which you don’t profit from…) so the seller fee ends up being much more than 10%.
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Selling on Mercari

Easy to list- prompt payment - nice selling platform!