Mercedes User Reviews

Customer Experience

Positive experience40.7% of reviews
Neutral5.7% of reviews
Negative experience53.6% of reviews

~ Based on 209 written reviews from the US App Store.

What users say

Is Mercedes Safe?

Mercedes-Benz Finance (USA/CA) appears safe based on user ratings. AppsHunter Safety Score for Mercedes is 98/100.

This assessment is based on 42,354 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.2% of ratings point to a safe experience
0.9% of ratings suggest some concerns
1.9% of ratings point to a risky experience

~ Based on 42,354 App Store ratings for Mercedes.

Is Mercedes Legit?

Mercedes-Benz Finance (USA/CA) appears to be a legitimate app. AppsHunter Legitimacy Score for Mercedes is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

400 请求无效。 Request-ID: ff74bcb103b676e096bc0188e5ef9b38

400
请求无效。
Request-ID: ff74bcb103b676e096bc0188e5ef9b38

Can’t make payments online

I think it’s really stupid that my husband had issues with his payment back in 2024 and this is 2026 almost 2027 for crying out loud!! 10,000 was paid on it at one time and more!’ Absolutely ridiculous that I can’t even make a payment on my car online. What’s the point of the app
If I can’t even make a payment. Such a huge inconvenience to me and nobody will do anything about it. So annoying!!
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Payments & Plans

Keeping the Platform OPEN helps customers manage Car Payments in difficult times without all the Customer Service

unable to setup autopay

couldn’t add the bank account to setup the auto pay from the app. Pressing on the add new bank doesn’t do anything. I have to use the website to setup the auto pay

Why sign in every 30 days.

Why do we have to sign in every 30 days?

Helpful app.

Makes checking payments and reminders easily.

Lo mejor

Súper fácil

Can’t add bank acct

Got a new car and can’t create an auto pay. The add bank acct link is greyed out.

Trash app

Paid note on the Thursday and it took three days for the payment to go through I did receive an confirmation number and the note at the top of the app that said your payment was accepted then four days later they called talking about it didn’t go through and we can help you with an extension on your payment with interest at 12.9% for $300 dollars that’s an extra thousand I don’t need no extra thousand dollar payment so I’m just gonna pay the bill late ask him to fix it. They said they can’t. I’m only $300 behind.And this app is trash payments don’t go as they should’ve gone through takes days after receiving the confirmation that’s trash business app needs help debit and credit cards needs to go through better
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Mr Khan

Excellent staff

app

I often can't open it. It shows a request error.

Bugs

App not working anymore. Freezing and keeps saying error

Mrs Abbasi

Very good service and people

Owner

I like services very much

Owner

Jose Severino sales rep does really great job at Mercedes Benz of Caldwell

Guarantor access

No guarantor access, even though I am paying the monthly installment.

Terrible experience never fixed their app

The birthday date thats ask me to put has been giving issue for almost 2 years updates and updates and not fix the developers put it in a way that after you type the last number of the birthday everything is going to xx/xx/xxxx and the app cant open your data it says invalid ALMOST 2 yearsssssss and still not fixed
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This App is terrible

App loops you in a circle, never actually allows you to login. I’m glad I set up autopay.

MBFS

Horrible website Takes you round and round never getting into you account

Your MB Finance app

The login is made difficult by your software which doesn’t allow one to immediately access simple characters like the @ sign and the period without having to manually change screens. These characters should be displayed on the letter page. Also, I resent not being able to login without giving consent to share my information. This information belongs to me and if I want to give you the rights to share my info I may do that when asked AFTER I am logged in.
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