Lexus Fix the dang app!
This app is constantly glitching, when I go into login with my Face ID, there’s “something wrong with the biometrics” this is probably like every other day! Seriously Lexus fix the damn app. I go to pay my bill sometimes it works sometimes it doesn’t.
Doesn’t Work
I’ve been trying to get into this app since I purchased my car 3 weeks ago. I can’t get pass putting in my vin# and the last four digits of my social. At this point I’ve given up.
Terrible service
Waste of time. The app doesn’t work. When called , it wastes your time by giving 10 options to choose from. But no option to talk an actual person. Stop wasting other people’s time
Horrible customer service experience
After leasing two vehicles in this being my third and submitting all information, I need to get my due date changed to the 15th as I requested by my sales person with Lexus in the first place I have been harassed on the phone today saying I was past due when you’ve had my due date changed since June 9 I want someone to look into my account and call me back. I was treated horribly.
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Payment interest
I am no longer able to see the interest paid per month on each bill
