Payment
I was making my payment on 7.16.26 and it would not let me make my payment without changing me a late fee and the payment was within my grace period
App not great
Always an update that makes the app glitch rather then fix anything way to many updates for an app
My experience with PennyMc Mobile App.
I so appreciate the ease of use. Info is clear & concise .
Loan Balance
The app has been improving little by little but recently they changed the Home Screen. The Home Screen used to display the loan balance and the upcoming payment due and now it only displays the payment due and it’s very hard to find the loan balance. I like seeing my balance go down every month and now I have to go searching for it just to find it. Please add it back to the Home Screen.
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Why
I’m trying to understand what the motivation of app developers is. If I have a loan, I want to know what my balance is, why would that not be on the front page? I don’t know anybody with a mortgage that doesn’t know what their mortgage payment is. Whose idea was this? The only thing you’re willing to show on the landing page is the monthly payment? Just in case we forgot how much you’ve been paying for the last 30 months?
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