MHV is great
I’ve been banking with MHV for a few years now and the staff is mostly fantastic, they work with me through all sorts of ups and downs and I love that about them which is why I stay. the highland branch manager, she is very helpful and professional.
Customer friendly
Employees of mhvfcu are always helpful, pleasant, friendly and accommodating.
Free checking, and accumulating points for rewards are a plus.
Bruce cohen
Free checking, and accumulating points for rewards are a plus.
Bruce cohen
Biometric Sign In
This app needs Face ID so that you don’t have to put in the password each time.
Customer service
The Newburgh managers, Ryan & Eugene are outgoing, friendly, professional and likable.
A true smile would look good on the face of the female teller with long black hair. Thank you.
Sincerely,
John Pelletier
A true smile would look good on the face of the female teller with long black hair. Thank you.
Sincerely,
John Pelletier
Update made check deposits miserable
The app worked well enough before, but after a recent update, the mobile check feature is a pain. You have to exit the app and come back between taking pictures off the app because the “rotate your phone” message won’t go away (despite being rotated). I’m a big fan of the mobile deposit, been using it for years, but this new “notice” is the opposite of helpful.
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Very bad experience
Worst experience I ever had with a bank kept finding ways of me not having access to my money letting a closed account freeze my account even after I went and got proof that account been got took care of
HappyCustomer
I absolutely love MHVFCU, this is crazy I was just telling my coworker about you guys this week. “Like I’m never leaving them “
It’s does what I need
What else can I say? I’ve been using this app ever since it existed. It does just about everything and anything I need it to do as far as banking is concerned. No issues and no complaints. One of my favorite things believe it or not is that it doesn’t require me to change my password or a regular schedule or after a period of inactivity (which never happens). I have another account at another banks and the frequency of change of password is ridiculous. That requires a call to my local branch and it’s time consuming. Thank you MHVFCU for NOT making me go through that.
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Good service
Staff very friendly
Website
Very user friendly
On line banking
MHVFCU is so convenient to have on line checking and to have a mortgage with. It is worth it to check it out
Banking
Very good bank great service at all times
Mobile Deposit not working
In the past I have used mobile deposit with no problem. Now when I take a picture of the check front it give an error message that is does not recognize the image. It shows the image and it looks good. I tried closing app and rebooting phone. I even tried my wife’s phone. Nothing works. 🙁🙁🙁
Ew
App crashes a lot and it also annoyed me that it asked me for feedback. 1 star.
Good
Best banking app everrrrr!
Easy to use
Awesome
Not great
Overall, MHV leaves a lot to be desired when it comes to customer service. Although this app is an upgrade from their previous version, still it is inferior to the app of my other local credit union and inferior to my commercial banking app. Additionally the customer service and support for MHV Visa customers is inadequate; the platform through the app takes several hours before updating to show the most current info.
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In App Errors
I love the app and think it’s very convenient but I don’t really know what’s been going on lately it’s been a crashing and continuously giving error messages. it’s a little frustrating and when trying to go on the site it does the same thing.
FICO SCORE ON THE APP
FICO SCORE ON THE APP
Deposit checks through app
The image captured by your app is of very low resolution. Perhaps work could be done to improve that and therefore decrease the number of times we have to retake the photograph. Other financial institutions have a much higher resolution photograph. Thank you.
