Buyer beware
Just like all the other reviews above… this is the absolute worst app i have ever used in my lifetime. There are constant problems of various degree. Technology has clearly passed by the company & people who have created & operate this App. After reading this review, if you still choose to purchase the mighty mule w/ the intention of using this App on a daily basis, you get all the stress, headaches, and frustrations you deserve. That being said, the customer service is even worse than the App itself. If this was a brick & mortar building that customers could walk into and voice their issues, concerns, & frustrations.. it would have been burned to the ground by its own customers by now. I didnt give this App a star rating because negative stars isnt an option. As we speak right now i have animals on my property back home that cant get the food & water they need because my farm handlers cant get access to my property. They had to cut my fence to gain access and bring provisions to my animals. I would literally sue this company if i thought it was worthwhile of my time & money.
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Would be great if it worked like it’s supposed to
This is the glitchiest gate/app I have ever used. We constantly have issues with the gate being ‘offline’ when it’s not. Unless you want to just use the remote (which sometimes will only work RIGHT next to the box), this is very unreliable. Super inconvenient when you can’t get in or out of your own driveway because the gate will not open.
And if it’s a windy day be prepared for countless errors, having to manually open because the gate app becomes useless at that point.
Will come back and change my review if it ends up getting any better…
And if it’s a windy day be prepared for countless errors, having to manually open because the gate app becomes useless at that point.
Will come back and change my review if it ends up getting any better…
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please update this app, for the love of god
back story: i have been in my house for 4 years and only recently figured out that i could even connect my garage door to the wifi. occasionally, we will come out to the garage and find the door open partially or the whole way. decided this app would be helpful so we could know when it opens and close it remotely from inside or when we are away from the house. it worked perfectly for about a week. all of a sudden, in the middle of the day yesterday, it stopped sending me notifications altogether. it worked in the morning before i left for work. why?! nothing changed between then and about 3pm while i was still at work. i tried to sign out and sign back in, no good. i tried to delete and redownload the app, no good. this doesn’t make any sense! please update this app. these problems shouldn’t be happening.
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Needs new technology
I use this app strictly to open 1 light weight aluminum gate. I always update the app when updates are available. However, every time I use it, I can’t use it again until I completely close out of the app and reopen. I have this app on an iPhone13 Pro and my spouse has an iPhone11. This app does it on BOTH phones. It’s very frustrating to have to completely close out of the app in order to reuse it again 10 minutes later. In addition, this app doesn’t support automatic events for gate openers. It would be great if the technology could be updated to resolve both of these issues! If I had known these drawbacks upfront I would have selected a different brand of opener.
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Works Good
We use the WiFi adapter which is about 1200’ away, every once in a while it will loose connection but otherwise it works great. Only thing I would like to see is the ability to choose which users receive notifications, we have users that need access but I don’t like them to know every time we open and shut the gate.
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Disappointed
I was hoping this would work as described, particularly the automatic events and geo triggers. I can’t even create an automatic event.??? The option is there but the app won’t let me do it. The option doesn’t even pop up for a geo trigger. This was pretty much why I bought this opener. Two gate opener came with a one gate control box…disappointing. Customer service sent a new one promptly. Correcting the mistake seems to be the only thing that has gone right.
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Works When It Wants To
The biggest issue is the lack of troubleshooting documentation. It only cares about the bridge. What about errors/warnings/no idea in the app. Icons that mean nothing. Information button that shows more unreadable or indecipherable icons. No in app troubleshooting or documentation.
It has worked pretty well for the past few months except the past few weeks. Gate won’t open, no beeps, no info in app to say why. I’ve got the MM372W. The gate opener is a different story.
It has worked pretty well for the past few months except the past few weeks. Gate won’t open, no beeps, no info in app to say why. I’ve got the MM372W. The gate opener is a different story.
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Guests should not have the ability to change transmitter power.
Works mostly as advertised. Not the most reliable app. The largest problem is everyone with access has the ability to change the transmitter power to the station in the house which only the owner (admin) should have the ability to change.
Ok, but buggy
App won’t allow edit or changes. Tried to delete member invitations and start over. Nice presentation but overall poor testing.
Geofencing options not working.
Geofencing options not working.
Garage door opening by itself
I haven’t had the same problems as other people getting the app to connect, however, the app randomly opens the garage door when I’m not even touching my phone and don’t have the app opened. This is obviously a big security issue if the garage opens by itself when I’m not home, allowing anyone from the neighborhood to just wander on in there. I had to set up a Wyze camera in the garage to notify me of any motion.
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Is really bad
This app is terrible. I have contacted their customer service and they could care less. It is obvious they don’t care because it has been over a year since this app was updated. The issue i have is I can’t set up geofencing even though it has the option and i have no idea what timed events are but apparently i have some because the last time i was on vacation i was getting notifications at 2am and various other times when the gate had randomly opened. The software notification said i had opened it even though app wasn’t even open on my phone. Father and mother-in-law live with me and they were concerned because the gate kept opening in the middle of the night. I just told them to unplug the bridge and gave up on it. I tried reinstalling it today so we will see what happens. Contacted GTO with the specific issue and they replied with a canned email and didn’t even offer to help. Replied to customer service several times describing my problem and no answer after five emails.
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Much better!
It was slow to load and wouldn’t update the current door status, but has been much better after a recent update.
I don’t have a clue why some people would leave a bad review
It’s shocking to me that some people would leave bad review just because they are uneducated and how to set up and run an app and they’re very quick to judge I have no problems setting it up it works flawless no issue thank you
Unreliable
This app is horrible. Constantly goes offline and I have to close the app and log back in every time i want to open the gate. I end up sitting at my gate for 3-5 minutes trying to get it to work before it finally does and for something that should be a simple push off a button. Mighty mule needs to correct this, I spent a great deal of money on your product and cannot take it back because it’s been installed. Now i am stuck with this garbage system.
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Works eventually but very flaky
Initially tried to find good spot for the radio box, took forever to pair, and every time I changed position to check for better signal - it lost the device and had to re-add it. The app has quite a delay of connection temporarily is lost and gate was operated in the meantime by a remote. The "auto-timing" feature on the app doesn't allow to add any time setting. Seems like some placeholder a developer left visible but not intended to actually enable it yet because it is not functioning. I really wanted to have a simple timer setting...
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Works as designed
While have coded hundreds of iOS App over my 25 years of software development…mostly utility apps similar to the MM app… I have to say the interface is not intuitive and has several social problems to include it’s a resource hog… Initially I ran into several of the issues reported through the reviews.. When I called tech support the guy to me I'd have to setup a private network on my network router.. I actually said to guy “ are you out of your mind…” I know how to add a private network to a router, I’m the only person I know that can do that.. I also knew that there was no way that would resolve the problem…. After a little digging, I noticed through the tcp/ip traffic that the mm100 would bounce its connection constantly… I ended up moving the mm100 bridge out of the house end the eve of the house… it’s been a couple months, I rarely have an issue, when I do it’s it’s generally because the bridge does a handshake periodically which apparently has a very short timeout, which turns into a blue light… most of the time it requires no action.. Since the bridge in this mode is accessible to restart it… I put a smart plug attached the bridge and then I can cycle the bridge without have to get the ladder out…It would take much to make the app more robust, for the price it should wash your car as well… again make sure the bridge has a clear view of the opener…
Good luck
Good luck
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If you want an opener that is unreliable and keeps you locked in/out of your place, this is it!
I wish I would’ve read the reviews too. The app is terrible, doesn’t keep up with the gate current position. I spent almost $1,000 on materials and installation, worked for a few weeks, and now I’ve just given up on it. It was a complete waste of time and money. Same as others, will send command to open gate, it never does. I leave and 10 minutes later I get an alert that the gate is open. I wish they wouldn’t market this app and it’s convenience, it’s not convenient at all. Can’t take it back either, not sure what the warranty is but vendor won’t take it back.
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Junk
It’s hard to believe they made something worse than their gate openers barely last a year. This app and the mms100 worked well for about a week all though set up was horrible. Now it gives be a message saying app disabled due to obstruction , but there is no obstruction and the gate has been cycled many tomes with the car remote since then. Now it says radio disconnected. I just need to replace everything from mighty mule with something else.
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App won’t reset after the beam is blocked
It would be a great app if it weren’t for two main problems. The geo location works so-so, and if the trip beam gets blocked (like when you drive into your garage) the app stops you from closing the door. Frustrating since I wanted this because of the smart features. Not so smart.
Update
After deleting the app and reinstalling, the ‘beam’ problem went away. Now I find my garage door randomly opening without anyone intending to do so. Again, delete and reinstall…
Update
After deleting the app and reinstalling, the ‘beam’ problem went away. Now I find my garage door randomly opening without anyone intending to do so. Again, delete and reinstall…
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Notifications m
I previously reviewed this app as good but with issues, mostly regarding notifications that disappeared after an update. Since then, they’ve corrected the situation and my iPhone app is working 100%. I’m very happy with my gate opener and app and I’d recommend it to my friends.
