Broken
300 for a faulty machine.
DO NOT BUY
TRASH. NOT WORTH THE MONEY.
Cannot get it to turn on with recent update
Cannot get it to turn on with recent update (12/21/25) obvious strong odor nearby, device isn’t activating. Even when switched to manual. Uninstalled and reinstalled app and filters. It’s a brick. (03/21/26) still have not been able to turn on this year. It’s been 4+ months since it’s turned on and circulated the air. (08/21/26) Still cannot get the fan to turn on at all. It’s essentially a $350+ brick. I’m going to start posting videos this week since I can’t get a response.
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Dark Mode feature
The app is beautiful, now it’s time to add a dark mode, please.
It’s meh
Seemed to work well then my unit died. It took me 6 months to get a replacement unit which came without a filter or the right power cord. Now it won’t pair with the app. Very expensive for something that has so many issues
Disappointed
Attractive design and features, but disappointing in quality. Well, it seems to be well built, I’ve had three in a row become very noisy, like the bearings are going out on the motor.
Would not recommend.
Would not recommend.
Rattling
Both my minis start to rattle after about a year
Love the device half baked quality app
Love the actual device and filters. The app is half baked and does not pair to your Mila easily. Customer for 3 years. Just emailed support.
Noise
Became too loud to use after a few months, replacing the filter didn’t fix the issue, too expensive and time consuming to provide any benefits
Verified purchase
Mila quit working… cant do a reset, and fan wont work
Unit died after 5 years
As the title states, our Mila died after using it for only 5 years, without warning. Contacted the company and they told us there’s no way to fix it or troubleshoot it. They gave us a 20% off coupon to purchase another one. We didn’t. It’s too bad they can’t refurbish it. Seems like a waste of resources/materials.
While we were using the unit we did love it and found the info it provided very helpful.
While we were using the unit we did love it and found the info it provided very helpful.
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App great. Physical product rubbish.
I invested in five of these air purifiers a couple of years ago. The app is absolutely fantastic - best I’ve seen. HOWEVER, the actual products are now infamous for dreadful reliability. All of mine have failed in one way or another. For the price, it’s an absolute disgrace. American engineering for you, I suppose. Look elsewhere. I’ve gone to a UK brand, which also has cheaper/ less wasteful filters.
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So loud and unpleasant!
My Mila air purifier wasn’t cheap and now it’s so loud it’s unbearable.
By far the best, if I had more rooms, I’d have more units!
Not sure why you’d look elsewhere, but I have had (and regretfully still do) other “premium” air filters and Mila air filters blow them away for a number of reasons. Starting from the top, and rare these days, customer service. They recognize brand loyalty. It’s been years and they still care for my needs for all four (yes four) of the devices we have on our home. As for quality, we’ve gone through massive wildfire smoke issues, horrible AQIs, post home construction, you name it, and these Milas made all of those experiences much better than anyone else we’ve known. I cannot praise this company and their units (including their app) any higher…if they made other types of household goods, I’d trust them just as much (and would go broke investing in them).
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Questionable reliability
Mila advertises their air purifiers as "smart," but my experience so far has me questioning. In the app, there are conflicting air change values. For example, in one section it will show 9 air changes per hour at the current fan speed, and in another section it will show 3.2 air changes per hour at the same fan speed; neither of these values matches the value shown on the purifier’s display. Additionally, sometimes the air purifier does not respond to the fan speed adjustments made in the app. Overall, a very unreliable app for a purported smart device.
*UPDATE: Contacted Mila’s support; they were not helpful. They were already aware of the issue, but they have not fixed or resolved it—I’ll update this review if/when they resolve the app issues.
*UPDATE: Contacted Mila’s support; they were not helpful. They were already aware of the issue, but they have not fixed or resolved it—I’ll update this review if/when they resolve the app issues.
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Questionable reliability
Mila advertises their air purifiers as "smart," but my experience so far has me questioning. In the app, there are conflicting air change values. For example, in one section it will show 9 air changes per hour at the current fan speed, and in another section it will show 3.2 air changes per hour at the same fan speed; neither of these values matches the value shown on the purifier’s display. Additionally, sometimes the air purifier does not respond to the fan speed adjustments made in the app. Overall, a very unreliable app for a purported smart device.
*UPDATE: Contacted Mila’s support; they were not helpful. They were aware of the issue, but they have not fixed or resolved it. I do NOT recommend Mila Air.
*UPDATE: Contacted Mila’s support; they were not helpful. They were aware of the issue, but they have not fixed or resolved it. I do NOT recommend Mila Air.
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Sucks
All over the place., Hard to connect. Seems to have its own mind
Unit has stopped working after less than a year
Unit has stopped working after less than a year
Too loud and it doesn’t work
Since day one it’s been too loud it’s temperamental and it does its own thing ! I hate it and I dislike that you’ve done nothing to fix it
Cannot get it to turn on with recent update
Cannot get it to turn on with recent update (12/21/25) obvious strong odor nearby, device isn’t activating. Even when switched to manual. Uninstalled and reinstalled app and filters. It’s a brick. (03/21/26) still have not been able to turn on this year. It’s been 4+ months since it’s turned on and circulated the air.
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