Paying my bill with the app
I used the app for a couple of years, it was great. Now it says I have to have IOS 18 or something on my phone. Ridiculous.
I paid my last bill at WalMart, with an extra cost. Because your app is not taking my payment any longer, why should I be charged extra? I called about this, got someone who said the app has been malfunctioning. Guess I will go back to paying on paper.
Vincent
I paid my last bill at WalMart, with an extra cost. Because your app is not taking my payment any longer, why should I be charged extra? I called about this, got someone who said the app has been malfunctioning. Guess I will go back to paying on paper.
Vincent
Show more
App Errors
Unfortunately, the app has never successfully loaded for me. I have sat on the initial loading screen for 10 minutes at a time on multiple occasions over my time using Minnesota Energy Resources. This paired with website issues has made it a consistent challenge to pay my bill in a timely fashion.
The worst app EVER
This app does not fit the iPad screen, is totally unusable when trying to access forgotten password. What a piece of trash. And that’s putting it nicely.
Unable to register.
Downloaded the app. Provided my email. Verification code sent and verified. Green circle just keeps spinning and spinning. App restarted. Phone restarted. No relief. Will update review if developer responds.
Works great
Very good app
Awful experience
They are the worst. Awful experience. Avoid them if you can and save yourself time and avoid frustration.
Awesome service
Just linked my account talking with Clarice. What an amazing person! She was friendly, helpful, and got me exactly where I needed to be. It’s so easy!
Muy buena opción
Es fácil de usar y pagar tu cuenta
Rudimentary UI, inexplicable payment system
App allows payment of bills via Apple Pay, but inexplicably blocks American Express cards. They accept Amex on their website, so it’s not like they lack the infrastructure to use that payment network. Fees for electronic payments are egregious.
UI is rudimentary and ugly - looks like someone tried to build an iOS 7 app but using only React libraries.
UI is rudimentary and ugly - looks like someone tried to build an iOS 7 app but using only React libraries.
Show more
Wrong billing
I connected service in Bemidji MN November 2023. When I opened the account your system added an account I closed and sold six years ago. Then your system took $291 from my checking for that old closed account.
This was a mistake on your side of the business. You now owe me $292 because of your customer service wrongfully tying that old closed account to my present address.
That old account was closed in 2019 and sold to other people.
Now your customer service people tell me they can’t credit that wrongful billing to my correct account. I know by Minnesota law you have 10 days to return wrongfully billed accounts when it was your error.
I think this disgraceful business practice
Michael Monsrud
This was a mistake on your side of the business. You now owe me $292 because of your customer service wrongfully tying that old closed account to my present address.
That old account was closed in 2019 and sold to other people.
Now your customer service people tell me they can’t credit that wrongful billing to my correct account. I know by Minnesota law you have 10 days to return wrongfully billed accounts when it was your error.
I think this disgraceful business practice
Michael Monsrud
Show more
No meter reporting on the app
I only had one major use for the app. It is not included. I cannot record my meter read. Bummer.
Why is it hard?
Sorry, this app is not easy to use. 1. I’ve got two accounts … the app says it has linked them … but no information on second account. 2. I had auto pay set up … but a MN Energy CSR inadvertently shut it down … now I’m in the app and it says it’s in place? What gives … why do I have to waste my time chasing this down?
Show more
Confusing at the End
Have gone through digital process have a scheduled withdrawal from my acct. but it still says “make a payment”???
Confusing! Didn’t I just do that? If I press it again will it withdraw the amount twice? Would like a true confirmation not one I have to consider calling on the next day to make sure it occurred. Just my opinion.
Confusing! Didn’t I just do that? If I press it again will it withdraw the amount twice? Would like a true confirmation not one I have to consider calling on the next day to make sure it occurred. Just my opinion.
Show more
Making a Payment
Seriously, who doesn’t accept Visa cards? Never have had such a problem paying a bill online.
* we don’t like linking our bank account *
* we don’t like linking our bank account *
Can’t submit a meter reading
I have to read my own meter. The only thing I wanted this app for was to be able to Submit A Meter Reading, but it doesn’t do that.
Patient service representative
The patient service rep was very good at what she does and very friendly thank you
MERC
Worked great right away. Stopped working, won’t allow me to log in, change password, anything. Removed app to re download in hopes of that working. Now can’t reload it but it is deleted from Home Screen. MERC has no idea. Any help?We
Opinion
I have had excellent service from you since I opened up my account. Any questions I have were answered . No long wait times either when I have called. Thank you so much again for your wonderful service
Nope
Downloaded the app, tried to register. I then entered the verification code sent to my email, exactly as it appeared. “Verification code is incorrect”.... three times in a row with three different codes, each one copied exactly right.
Ain’t nobody got time for this.
Ain’t nobody got time for this.
So far So Good
Seams to be working, let’s hope MERC can keep the bugs out of this app.