So sad
I understand what they are trying to do from a technology point of view, simplification, and cost reduction. Without the budgeting feature, credit karma will remain the same as it is today. I hope the credit karma team is paying attention to its customers on this one.
Very Helpful!!
I love this app so much, even with this recent hiccup in displaying my accounts and due dates, I still rate it 5/5!! (As long as the hiccup is temporary - I will just go back to pen and paper soon since the monthly display/linked accounts is the best aspect for me/my lifestyle)
Response from developer
Hello, Thank you so much for the positive review. We appreciate your patience as our team is working to fix these issues. If you would like direct assistance with our support chat you may contact them through the following link: https://intuit.me/3QChxwB
Update: MORE glitches
………………………………………….
That Mint is having constant issues with updating accounts isn’t enough, now I have to sign in to the app every time I open it & the app reloads all my data. That is, if the app doesn’t crash which occurs most of the time. I contacted support - chat line - & was told they didn’t know what the problem was. I would get an email with a case number however there is no timeline on the solution…and the mint support guy immediately exited the chat. I didn’t receive the email. I see on other reviews this problem of crashing and constant need to sign in are ongoing problems. The app has become unstable & unreliable. Inexcusable!
Response from developer
Hello, So sorry for the inconvenience as our team is looking to fix these issues. For direct contact with our support team please reach out to us here: https://intuit.me/3QChxwB
Making a Mint with Mint
Response from developer
Hi there, Jojo! We really appreciate your review! We truly value all of the feedback from our users and are always working to improve services for our customers. If you have any further feedback that you would like to leave directly with Mint you can do so here: https://bit.ly/3X0okmL Thank you for being an awesome part of Mint! - Fred
Getting Progressively Worse
Mint is particularly bad with investments. I’m constantly having linking issues with my accounts, for 6+ months I was unable to refresh my link with one account causing my balances and investment numbers to be completely off. Cash held in investment accounts is not accounted for, and every time I make a stock purchase, it treats the purchase value as income. For example, if I had $10k in an investment account, with $7k in stocks and $3k in cash. My account total would only show $7k under the investments tab and nothing under the cash tab, so $3k was just missing from my net worth. When I made a stock purchase of $1k, it appeared as income and then a stock buy in transactions. So both my income and spending numbers are elevated for the month, even though I was just investing money that was already in an account. This is really frustrating when trying to track savings and investments over time and terrible for budgeting as everything is thrown off. And if I make a transfer to an investment account, until the cash is invested it appears as if I’ve spend X amount of money.
I wish mint would fix this, or at least allow us to add an offline account with a balance to offset the missing cash. It’s very frustrating, but I’m considering finding an alternative.
Response from developer
Hi there, we appreciate you reaching out and for the review. We value your feedback and it has been passed along to the development team for future consideration. Thank you for choosing Mint! - Mary
I love it
There was a big update to the website/app, and the goals section changed. I have left a lot of feedback about it because some features went away, it used to give you a clear plan as to how to pay down your credit cards. It had access to your APRs, and it would tell you exactly what to pay to each card each month to pay them down the most efficiently. There were also sliders for BOTH money and time, if you want to pay less money per month, the time it would take to achieve your goal would change, and you could use the time slider to adjust the goal as well. Now it just asks, “How much money per month can you pay?” And then it spits out a timeline. That gives way less information than before.
Overall the app is wonderful but I’d love to see those old features of the goal page return.
Bought premium immediate regret constant crashing
Response from developer
Hello there. Your input is very important in our improvement efforts and we want you to know that not only are we listening, you have been heard. It is important that we get a better understanding of the specifics of your situation in order for us to best help you as everyone's experience can be unique. Because of the sensitive information we may require from you, we encourage you to contact our support team on Facebook, Twitter or via chat: https://bit.ly/2NrRCZC We're always exploring ways to help improve the customer experience and we want to make sure you can use the app to its full potential. We appreciate you being a part of our Intuit family and look forward to speaking with you. ~Heather B
Ad-free plan has ads
Biggest gripe is the Ad filled Ad-free plan. It’s just a buck a month, but the misleading description has soured my experience and trust for Intuit. If you subscribe, the marketplace page with all its third-party offers is still around and you will continue to have large portions of the home and notification pages dedicated to ads for Intuit’s other products like bill-negotiation (also a third party). Finally and most importantly, you will not be saved from full page pop-up ads upon logging in about Turbo Tax ‘offers’ that must be dismissed before you can use your ad-free app (Turbo Tax is a ripoff, btw).
Mint is a fine app and I expected to have an even better experience after turning off ads, but that dollar per month doesn’t change much. Paying for Mint actually left me feeling tricked and less satisfied with the product.
Response from developer
Hi there. We appreciate you for submitting your feedback. We are glad that you have been using our Mint mobile app to track your financial needs! I do understand your concern about the goals' functionality. We will consider this feedback for future improvements. We value your input and are listening to ensure our software gives you the best experience! To address your concern about the Ad-free plan, if you do subscribe to the 0.99 subscriptions, you will still receive ads in the Marketplace tab as this is to show what other products Mint offers. To change your notification settings, please go to the "Settings" menu within the app and go to "Notifications" to make the adjustments. Thank you for being a Minter! -Te'Anna
Obsessed
I set a net worth goal in January of this year and not only am I happy I reached it, I’m glad to have done it with the help of this app.
Great general overview
I however have been budgeting check to check instead of an entire month. I find that it’s just easier for me to focus that way. When I’ve done the entire month all at once I’ve made mistakes in My finances that I tend to not make when I zoom in closer. However budgets are only set up by month and as far as I can tell you can only go up to the month you’re in whereas I plan my budget a month in advance… so that would be nice to be able to continue to do. Since I’ve been doing that I’ve never missed a payment or over-drafted an account like I used to when I would clump all my finances together. It would also be cool to be able to add paydays into the calendar to see which bills could come out of which checks.
I also don’t like that I linked my credit cards and now my alerts just say credit card is due without saying which one and then it gives the total balance as what’s due instead of the minimum payment. So it would be nice to at least see both of those in the actual alerts.
Overall pretty good, some complaints
Secondly, and something that is turning me off from the app, is the fact that some tags are hidden for no apparent reason, and this varies between web and iPhone. On my phone, looking at my account history, I can add the “Loan Payment” tag under the “Loan” category to a transaction. That whole category does not show up when trying to do the same thing on the web. If I try to add that tag, I’m told it already exists, but it’s not there. Then, when I go to create my budget on both phone and web, the Loan category is missing. I’d like to be able to include my loan payments in my budget. The Investments category is also missing, both in the budgeting section on all platforms and in the transaction history section on the web. This is largely what’s preventing me from regularly using the app. I got it specifically to track my payments, including my loan, and I can’t do that.
Categorizing via mobile needs improvement
This is also a weird problem with payment app charges like PayPal, which all show up as “shopping” by Mint. I can go in and manually designate one charge as “groceries” “rent” or “gift” and the next say it will refresh the category as “shopping.” This is a pain. It factors into my decision to recommend to others, and if I were running more than a 1-person household it would be nearly unusable for the amount of time it’s supposed to take. Highly recommend Mint addresses categories so I can permanently “set and forget” reoccurring charges in budgets, as well as permanently recategorize individual purchases without affecting future charges by the same payment platform.
Response from developer
Hi there, We appreciate you taking the time to share this incredibly detailed feedback. Please know that our app developers are actively working on making improvements to the app to improve the Mint user experience. We will gladly share this feedback with them. Thank you again for this review. -Erika
A gift to those of us who can’t keep track of our spending habits!
Unresponsive to Requests for Improvemevt
I went to the article linked in the developer response, and it was totally inapplicable. It explained how to add a manual transaction to an existing account. That’s not what I asked about, or the feature I requested. If Mint has chosen not to support Apple Card, they should support off-line accounts that would have manually (or better, as I originally suggested, imported) transactions. Until mint allows me to capture a complete, accurate picture of my financial position, it’s worthless. I run a lot of spend through Apple Card and it’s not captured at all! Even the monthly payments to Apple Card aren’t recorded, making my monthly spend look artificially low.
Intuit keeps investing in “redesigning” the app to add new features, yet they’ve been stubbornly unresponsive to requests to add major financial institutions and credit cards. For example, MetLife spun off BrightHouse Financial. Since Mint has always supported MetLife, you’d think support for BrightHouse Financial would be a no-brainer? Nope. Over two years and Mint still hasn’t heard of BrightHouse Financial. Another great example - Apple Card. Ok, I’ll buy that maybe Apple won’t let Mint connect to them. In fact, that might make me feel better. But Apple does allow downloading of transactions. Yet Mint hasn’t mastered the concept of manually importing transactions? How long has Intuit owned them? Maybe focus on the basics before trying to add flashy features.
Almost perfect
Instead, I want to bring up a few minor nits that keep this from being perfect for me. First, there's differences between what you can do on the web version, the iPad version and the iPhone version. For instance, you can only create new tags on the web version. The reports are slightly different. The way you set date ranges are different. It's not intuitively obvious how to do the same function on a different platform. I can manage it, but trying to help my not-quite-as-tech-savvy wife understand why the capabilities and functionality is different on each platform is hard.
The second nit is that across all the platforms, I don't see a way to do multiple filters. For instance, if I want to see all my fuel purchases at king soopers for the last two months, I have to either search for the fuel category and look manually (or export to csv) or by merchant and look manually or... But there's no way to specifically look for all three criteria.
Similarly, when I get a list of transactions in the little pop up window on the web version, there's no way to export just those transactions. I have to copy and paste them out to transfer to a spreadsheet.
Besides these nits, I love the program. I use it daily and am mostly very happy with it!
Response from developer
Hi there, Thank you for this awesome feedback, we are thrilled you love Mint. Mint.com has all of the features of the app plus a lot of additional features that are not available on any other platform. The app is just a quick snapshot of the website. To help your categorization for transactions, you may want to change the rules of the category here:http://bit.ly/3ptfoWd. For more assistance, please reach out to our support teams on Facebook, Twitter, or via chat here:https://bit.ly/2NrRCZC. Regardless of the platform, you use us on, we're happy to have you in the Mint family. -Debra
Has potential but not quite there
TL:DR This app is great for looking at your spending habits yet lacks several features to look into trends and historical data, this restricts it to really only working as a budget tool and makes it nearly impossible to make new analysis on spending habits that haven’t been predefined
Need’s a new feature option for a more comprehensive understanding of your wealth of information
An example of it is the following, I paid my insurance company with my credit card and then I decided to move to another company so I received a full refund of the money that I spent on a paycheck, so although I got the money back and deposited it, it still shows up as a credit card transaction and income transaction, when in reality is the saw amount of money. If I would have the option to delete those two transactions then my monthly expenses don't have to show up wildly as it shows with these transactions that you can't delete for an accurate reading of your expenses.
Very good, just this close to perfect (see below)
1- One issue... when linking RobinHood, despite correctly adding both my investment account value and the cash management account value, it computes the investment value incorrectly: since it adds to it the cash account balance. Basically, the cash management account balance is counted TWICE!
2- I was amazed by how flawlessly Mint shows me transaction history for stock purchases. So, why not computing this into a graph that shows progress of financial growth over time? Net worth data unfortunately only starts from the day I register my account and connect the institutions of relevance. And it would be just amazing if the app could pull past data and logging that too!
Hoping for this to get fixed (item 1-) to update my review to 5/5 :)
Using for years and love it
The other thing I will note is the app is not constantly changing with updates, however, bug fixes are solved quickly. That’s exactly the balance you want with a long term use app that most developers can’t get right. Some apps you have to completely re-learn after an update and it’s annoying and frustrating- but here I’ve never noticed large changes that make me change the way I use it. Thank you to the team for that.
Response from developer
Hi there, Thank you for taking the time to leave us a review about your experience! Our Mint team loves hearing from our users. We are reaching out to you because we would like to feature your review on our site for future potential Mint users. If you are interested, please contact us at Social_We_Care@intuit.com to further this discussion. -Andrew
Terrible App- account connections routinely fail
The other aggravating element of this app is its categorization of transactions. Every one of my paychecks is labeled a state tax return, and no matter how many of them I re-categorize, Mint doesn’t learn from my changes. My groceries are labeled “shopping”, and apparently I get a tax return every other week (according to Mint), so I have to go in and re-categorize transactions repeatedly. These categories are used for budgeting, so Mint reports I have “low cash flow” (because it doesn’t recognize my paycheck), or that I overspent on my “shopping” budget (I don’t have a “shopping budget- I bought some food).
Between these two issues, I can’t track my balances nor create an actual tracked budget using Mint. Deleting.
