Pay before you Play
I get the concept of weekly subscription based grocery as *AN OPTION* for people who would utilize it but… I continued to get adds for great products so I downloaded the app. *Of course* you must add payment information and join subscription before EVEN viewing products. Note to company- if your competitor is Thrive Market, I don’t know maybe be better?
Instantly swiped out and deleted the app. You must know how many people you are deterring from your company and services by this business model of up front payment. In this economy?
Instantly swiped out and deleted the app. You must know how many people you are deterring from your company and services by this business model of up front payment. In this economy?
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Rough orders
I really want to like this, but I keep having rough orders. Not only has the produce tended to be small, but it’s packed horribly. Canned goods thrown on top of fruit, veggies and fruit on the very bottom right next to the freezer packs and squished by all the things on top, bags ripped open with contents everywhere. I’ve gotten so much rotten/moldy stuff. I’m giving it a 3rd try, but I don’t have much hope that this order will be any better than the last 2.
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Not sure yet
Prices not as good as store near by~. Some fruit has been not too good Will see ~
Exceptional customer service
Not only does their market have exceptionally fresh products, their customer service is absolutely wonderful. I highly recommend
Terrible
There are no options to take off your card information unless it involves deleting it from a section of the app. I didn’t want the order nor did I want them to still take money off of my card after me logging out of the app. I had to dispute charges and got charged 50 dollars for an order that would normally cost about less than 20. The order was terribly small. I also went to go delete my account and it wouldn’t fully let me.
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