Miss the old
I miss the old way when they just sent you a box of amazing food and then you added to the order.
Shipping Needs Improvement
Love Misfits for a million reasons. Sustainability and healthy organic, straight to your door. Really nice quality stuff, decent prices. Also love that you can get just a single or pair or small quantity of certain produce instead of being forced to buy a whole bag of it. But the part that continues to disappoint is the shipping. It’s not uncommon that we receive a shipment with multiple damaged items, largely because they are all thrown together into a box, separated only by the cold pack insulation. No dividers, none of the liquid items in sealed bags or sleeves. The orders with broken eggs feel like they outnumber the orders without broken eggs. Our last was delivery the absolute worst. I ordered a carton of milk (the milk is WONDERFUL—organic filtered protein milk that I couldn’t find anywhere else) and the carton was completely empty. Why? Because all of it had dumped into the box. Everything was covered in milk and dripping out. Worse, I had also bought kimchi in that order, and that container broke too. Milk and kimchi juice commingled…YUCK. Misfits is great about refunding whenever there’s damage…but why not just take a little extra effort and a small amount of extra expense and protect these things better?? Despite this, we love Misfits so much that we still nevertheless continue to order. Hear us though, Misfits—please start packing your boxes better!!
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Misfits. Yes. Market. No.
Ordered my first order and didn’t receive it. Zero stars. You’ve made me make my first review in years. Do better for people who believe in you. I was a skeptic before and this company just proved my point. Worst experience.
Update
I will not order from this company again. My order was split into 2 boxes. 1 was sent the other delayed, when I got the 1st one, it was missing some product. The ice bags had split all over the other food that thankfully had packaging itself or wrapped. The 2nd box is stuck in a Memphis hub and it’s super hot out. It cons dairy products and the AI is arguing with me. They’ve pushed the delivery date back 2x. Please give me my money back. I’ll order again in the winter because ordering in the summer is an issue, this always happens in the summertime. It’s funny, your influencers never seem to have issues…
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Always something bad or missing
There is literally something bad or missing always. I the last 2 boxes that I ordered I ordered for two things specifically and both times I didn’t get either of them. They don’t notify you that things are going to be excluded and give you the option to cancel. If they let you know before your box shipped that stuff was out of stock and gave the option to cancel since they won’t be shipping that would be great. But yet they still send stuff in a way that I end up with squished stuff(fruits and veggies) quite frequently, and sometimes rotten.
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