Shipping Needs Improvement
Love Misfits for a million reasons. Sustainability and healthy organic, straight to your door. Really nice quality stuff, decent prices. Also love that you can get just a single or pair or small quantity of certain produce instead of being forced to buy a whole bag of it. But the part that continues to disappoint is the shipping. It’s not uncommon that we receive a shipment with multiple damaged items, largely because they are all thrown together into a box, separated only by the cold pack insulation. No dividers, none of the liquid items in sealed bags or sleeves. The orders with broken eggs feel like they outnumber the orders without broken eggs. Our last was delivery the absolute worst. I ordered a carton of milk (the milk is WONDERFUL—organic filtered protein milk that I couldn’t find anywhere else) and the carton was completely empty. Why? Because all of it had dumped into the box. Everything was covered in milk and dripping out. Worse, I had also bought kimchi in that order, and that container broke too. Milk and kimchi juice commingled…YUCK. Misfits is great about refunding whenever there’s damage…but why not just take a little extra effort and a small amount of extra expense and protect these things better?? Despite this, we love Misfits so much that we still nevertheless continue to order. Hear us though, Misfits—please start packing your boxes better!!
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Misfits. Yes. Market. No.
Ordered my first order and didn’t receive it. Zero stars. You’ve made me make my first review in years. Do better for people who believe in you. I was a skeptic before and this company just proved my point. Worst experience.
Update
I will not order from this company again. My order was split into 2 boxes. 1 was sent the other delayed, when I got the 1st one, it was missing some product. The ice bags had split all over the other food that thankfully had packaging itself or wrapped. The 2nd box is stuck in a Memphis hub and it’s super hot out. It cons dairy products and the AI is arguing with me. They’ve pushed the delivery date back 2x. Please give me my money back. I’ll order again in the winter because ordering in the summer is an issue, this always happens in the summertime. It’s funny, your influencers never seem to have issues…
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Always something bad or missing
There is literally something bad or missing always. I the last 2 boxes that I ordered I ordered for two things specifically and both times I didn’t get either of them. They don’t notify you that things are going to be excluded and give you the option to cancel. If they let you know before your box shipped that stuff was out of stock and gave the option to cancel since they won’t be shipping that would be great. But yet they still send stuff in a way that I end up with squished stuff(fruits and veggies) quite frequently, and sometimes rotten.
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Updated
I got the best dark chocolate covered almonds recently. Love getting to try new things delivered straight to me
Wildly disappointing and terrible customer service
Bad communications, tech that doesn’t work properly, AI run customer “service” that makes everything worse.
I was hopeful
For some reason I thought this stuff was going to be from small farms local to my area. First thing I see is Taylor Farms products. Granted everything from them isn’t contaminated but I’m definitely thinking twice about these big farms that maybe aren’t doing checks & balances. Whatever I don’t grow myself I’ll find elsewhere but not from this app
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Pay before you Play
I get the concept of weekly subscription based grocery as *AN OPTION* for people who would utilize it but… I continued to get adds for great products so I downloaded the app. *Of course* you must add payment information and join subscription before EVEN viewing products. Note to company- if your competitor is Thrive Market, I don’t know maybe be better?
Instantly swiped out and deleted the app. You must know how many people you are deterring from your company and services by this business model of up front payment. In this economy?
Instantly swiped out and deleted the app. You must know how many people you are deterring from your company and services by this business model of up front payment. In this economy?
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Rough orders
I really want to like this, but I keep having rough orders. Not only has the produce tended to be small, but it’s packed horribly. Canned goods thrown on top of fruit, veggies and fruit on the very bottom right next to the freezer packs and squished by all the things on top, bags ripped open with contents everywhere. I’ve gotten so much rotten/moldy stuff. I’m giving it a 3rd try, but I don’t have much hope that this order will be any better than the last 2.
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Not sure yet
Prices not as good as store near by~. Some fruit has been not too good Will see ~
Exceptional customer service
Not only does their market have exceptionally fresh products, their customer service is absolutely wonderful. I highly recommend
Terrible
There are no options to take off your card information unless it involves deleting it from a section of the app. I didn’t want the order nor did I want them to still take money off of my card after me logging out of the app. I had to dispute charges and got charged 50 dollars for an order that would normally cost about less than 20. The order was terribly small. I also went to go delete my account and it wouldn’t fully let me.
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Not cheap
I signed up with the intent to do my part to reduce food waste and hopefully save some money. This is more expensive than the local grocery store, and the selection can be odd.
Can't cook without misfits
In order Every week with 2 Account. Good Quality and good prize. Good customer service
Horrible
Orders bad food I didn’t ask for
Never Recieved Orders
I ordered twice and never recieved any food, not once, from this company. Either it's a scam, someone is stealing the food, or they really don't care about waste. The packages were never dropped in my building. Either way, it's all against the mission of said company. Looks like fighting waste is actually perpetuating the problem. Good luck folks.
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Love it
Using Misfits Market allows us to try new ingredients each week while allowing us to reorder favorites!
Not at all misfits
The quality of my food has been too good and the prices too high, relative to their marketing scheme of offering misfits for less money. Maybe lower compared to Whole Foods, but I can get the same or better quality for less at my local farmers market. And so far, all my produce has been too perfectly shaped and sized to qualify as any kind of misfit. Further, the timing of the buying window is too slim/restrictive, and there is only one weekly delivery day offered in my area, which is far too early in the week. I prefer to do my shopping later in the week for meals I’ll cook or prep over the weekend. Additional fees and driver tip further drive up the cost and negate the “misfits for less” marketing hype. I might give it one more chance, but so far, I’m not at all convinced it’s worth it.
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Trash, trash and more trash
The amount of waste creating with the packaging I received from this service was overwhelming. I signed up because it was supposed to be a service that picked up and recycled used packaging but they don’t and I paid $69 only to find out that I would be contributing to waste and not detracting from it. Do not recommend
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Just can not believe
This place is in California and is ran like just that ,,, so be it and good not good buy BUT JUST GOOD BY….
