You must Verify Identity to Scan.
We used to be able to scan a ticket without much to do. Now we have to verify our identity through some subpar system. They have you call an 800 number, talk with someone who sends you a link via email, to upload your ID. Who knows how that ID is being stored or what process they do to secure that information. I am contacting our state senators and representatives. There has got to be a better way.
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App has went downhill
I used to love the app, the ease of just logging and and being able to go in do what I need to do and be out in a matter of minutes now when I log on scan a free tickets come back the following day the app just buffers I keep having to remove and reinstall the app which is becoming very frustrating.
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What is the issue HERE
Not able to have app process any draw slips over the past three weeks approximately on iOS current update
Terrible App
For an app that only has a few basic features, this one constantly fails miserably at them with constant bugs and glitches. Recently they’ve added a thing that requires age verification. I thought, “easy enough” so I open the in app camera to take a picture of my ID and the camera will not focus on it. So it just locked me out of my stuff and said I need to physically call them to manually verify over the phone. Tell me how that makes sense? I can’t show you my credentials through the phone. And on top of that, their work hours are M-F 8-5, so I can’t call them later when I’m off work. Do better.
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Can’t log in
Can’t log in no matter what I try. Never seen anything this bad……. I’ve done the updates etc. All I want to do is scan my tickets. I don’t care if it credits me for the purchase or not. Won’t let me scan!!!!!!
