Mister Softee NorCal Reviews: Is It Legit?

Name: Mister Softee NorCal
Rating: 3.80159 (126 reviews)

Mister Softee NorCal

Mister Softee NorCal, Inc.

🌟 Lifestyle

🍔 Food & Drink

Customer Experience

Positive experience14.0% of reviews

Neutral8.0% of reviews

Negative experience78.0% of reviews

~ Based on 50 written reviews from the US App Store.

What users say about Mister Softee NorCal

Reviews of Mister Softee NorCal are mostly negative: the Food & Drink app is rated 3.8/5 from 126 App Store ratings. What users like most: new app much better, excellent tracking (rare). Top complaints: inaccurate truck location, music plays loudly. Summarized from real user reviews.

Positive things

👍New app much better
👍Excellent tracking (rare)
👍Brilliant strategy (humorous)

Negative things

🐛Inaccurate truck location
🐛Music plays loudly
🐛Cannot silence music
🐛App drains battery
🐛Location tracking always on
🐛Poor design, no address
🐛Constant permission requests
🐛Notifications for trucks far away
🐛App doesn't work
🐛Map non-functional
🐛Tracking does not work
🐛Auto-plays music loudly
🐛Glitchy and awful
🐛Shows wrong states
🐛Music plays on do not disturb
🐛Background refresh issues
🐛Truck location not updated
🐛Map not zoomable
🐛No hours listed
🐛App doesn't detect truck nearby
🐛Wastes gas and time

Is Mister Softee NorCal Safe?

Mister Softee NorCal appears mostly safe based on user ratings. AppsHunter Safety Score for Mister Softee NorCal is 75/100.

This assessment is based on 126 user ratings, with an App Store average of 3.8/5.

Safety Analysis

64.3% of ratings point to a safe experience

4.5% of ratings suggest some concerns

31.3% of ratings point to a risky experience

~ Based on 112 App Store ratings for Mister Softee NorCal.

Is Mister Softee NorCal Legit?

Mister Softee NorCal appears to be a legitimate app. AppsHunter Legitimacy Score for Mister Softee NorCal is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

I always know when the Mr softee truck is coming

The sound goes off when the truck is near and then I can go and get Mr softee and the app is easy to use and shows more trucks than on the regular app

BBright6767

7 days ago

Inaccurate Truck Location

The truck location seems to be inaccurate despite refreshing and reopening the app multiple times. I drove to one of the locations where the app showed a truck parked, but there was no truck there.

This was very disappointing, especially after driving about 30 minutes to get there. Please make sure the truck locations are updated regularly and accurately. I don’t want to drive that far based on the app only to find that the truck isn’t actually there.

WWenniea_

a month ago

Response from developer

We're really sorry you drove 30 minutes and didn't find the truck. That's exactly what we never want to happen. Trucks move around their routes, and we're working to keep their locations as fresh as possible. Our latest update also lets you choose how close a truck has to be before you're alerted, and you can turn the jingle off or have it respect silent mode. Thank you for letting us know.

Very poor update!

This newest version is horrible! First of all, I can’t silence the music any more. I don’t even want to open the app now! Second, I like to know when the truck is in my neighborhood, not within 3 miles. I’m not going to drive to find the truck, but I’ll walk up to a mile. Get rid of the loud music especially, though!

Sstradamati

2 months ago

Response from developer

Thanks for telling us this, and sorry the music drove you away. Our latest update fixes both things you mentioned. You can turn the jingle off completely, it now respects silent mode, and you can choose how close a truck has to be before we alert you, so walking distance works fine. We'd love for you to give it another try!

This update is no improvement

The app was basic but fine before the update, now the location tracking is running every second even when the app is closed. I have to delete it

WWill_The_Ripper

2 months ago

Response from developer

Thanks for the honest feedback. Our latest update adds more control: you can turn off the jingle, the app respects silent mode, and you can pick how close a truck must be before you're alerted. Location is only used to alert you when a truck is near, and you can change location access anytime in your phone's Settings.

New app much better but not perfect

The new app is MUCH better than the old one, but unlike the old one, I can’t turn off the sound. Please give us a way to turn off the sound!

DDjxOajsixjah

2 months ago

Response from developer

Thank you, we're so glad you like the new app! You asked for a way to turn off the sound, and it's here in our latest update. You can switch the jingle off, it respects silent mode, and you can also set how close a truck must be before you get an alert. Enjoy!

Was great for a while

There is no longer a way to adjust settings, so alerts just blare out randomly and loudly now. That’s obviously not okay so had to remove it

SCSean Donovan CA

2 months ago

Never ending tune

I used to love the sound of the Mister Softee truck. Unfortunate the app continually plays the tune and there isn’t a way to turn it off unless you lower your volume

HHazel887

3 months ago

Eww

Not only does the Mr Softee music play every time I open the app but it doesn’t even show me any trucks! I can only see trucks across the country while I hear the Mr Softee jingle from outside my window

Terrible in general

LVLily V

4 months ago

Response from developer

Sorry about that. The music no longer has to play: our latest update lets you turn the jingle off, and it respects silent mode. You can also set how close a truck must be before you're alerted. Our trucks serve Northern California, so if you're outside that area you won't see trucks nearby. Thanks for the feedback!

bad.

I downloaded the app and it asked me for a bunch of different things. Yes, I understand the location allowing part but why does it need my motion cues??? That’s just kinda odd like honestly it’s weird too… Another thing that I noticed was that the app wouldn’t allow me to track the exact location that I was at even though I have my location on. I also tried refreshing and scrolling out of the app which did not seem to help at all so honestly just don’t waste your time on this app

Rrie-ri

5 months ago

Response from developer

We hear you on the permission prompts. Location is only used to show nearby trucks and send truck-nearby alerts, and we're reviewing how often we ask. We're also working on improving truck tracking. Thank you for the feedback. — Mister Softee NorCal Team

Poor design

This app shows pins where a truck is nearby but when I click on that pin it gives no address. Ridiculous.

BBonBon_S.

8 months ago

Response from developer

Thanks for the feedback. We know a pin alone isn't always enough, and we're working on making truck locations clearer and more useful. — Mister Softee NorCal Team

Mr softee has boundary issues

Always asking for my location and access to my devices- can’t take no for an answer. Every time I open the app the same pop up nags appear. No you don’t need my location info 24 hrs a day. Living up to creepy ice cream truck stereotypes.

88348438e39

a year ago

Response from developer

We hear you on the permission prompts. Location is only used to show nearby trucks and send truck-nearby alerts, and we're reviewing how often we ask. You can choose While Using in iOS Settings at any time. Thanks for being candid with us. — Mister Softee NorCal Team

Useless app

Inaccurate and doesn’t update. Drove around wasting gas for a truck that wasn’t there.

RRyanoooo

a year ago

Not useful

Don’t tell me a truck is nearby when it is in a whole different city. It would be much better if we could set a radius or have like a schedule or something, but I don’t need an app to send me a notification when a truck is nowhere actually near me.

JJulieFP92

a year ago

Response from developer

Thank you, this is great feedback, and it's now live: in Alerts you can choose how close a truck must be before you're alerted (3 mi, 1 mi, about 1,000 ft or 100 ft), so you won't get alerts for trucks in another city. — Mister Softee NorCal Team

Useless, pointless

Useless app. Trucks never where they say they’re located or going to be

JJamessaen

a year ago

Don’t work

Doesn’t work at all.

JRJust here to give review

a year ago

Annoying permissions

Stop begging for my fitness and location data. It’s so frustrating and such an overreach.

Ddudem0n

a year ago

Response from developer

We hear you on the permission prompts. Location is only used to show nearby trucks and send truck-nearby alerts, and we're reviewing how often we ask. Thanks for the feedback. — Mister Softee NorCal Team

What about north east?

There are none in the north east area in America

RWReally good, I wish

a year ago

Notifications & Pop-ups

Since the latest release, the app is TERRIBLE. I get constant notifications that a truck is near when there isn’t one close. I even got them on vacation in Mexico.

I also get multiple popups insisting that I give them access to Motion & Fitness, Always-On Location, etc.
NO MEANS NO. Stop harassing me every time I open the app.

Time to delete this trash. Too bad. I use to love it.

DDoje

2 years ago

Response from developer

We're sorry about the noisy alerts. In the latest update you can choose how close a truck must be before you're alerted, and turn the jingle off in Alerts. We hear you on the permission prompts. Location is only used to show nearby trucks and send truck-nearby alerts, and we're reviewing how often we ask. — Mister Softee NorCal Team

Excellent

It tells me exactly where it is at all times and notification’s me when it’s near although it would be a 5 if someway this app would connect to the ice cream van and we could ask the van to come to our home or go back to it because it takes me ages to get the money out and by the time I have it’s gone :(

★★ItsmeSavannah★

2 years ago

Couldn’t turn off the sound!

Tried for a few minutes to turn off the sound. Slider all the way down, silent mode on phone, tried all the settings I could find. Have to be silent to avoid kids losing their minds when the truck isn’t nearby!

EEricfulmer

2 years ago

Response from developer

We're sorry it was so hard to turn off. It's fixed: the app now respects your phone's silent mode, and you can turn the jingle off entirely in Alerts. Your kids' sanity is safe! — Mister Softee NorCal Team