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Mitel Connect

Mitel Connect

by Mitel Networks Corporation

4.8K ratings
96 reviews
💼 Business
📊 Productivity
Free

Details

Released
August 2, 2017
Updated
September 17, 2024

Developer

Mitel Networks Corporation
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Mitel Connect screenshot #1 for iPhone
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Reviews summary↘︎
⭐96
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📝14+ tags
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🔄6+ apps
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❓5 answered
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📦w/o updates
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About

This app extends your desk phone functionality to your mobile device. Access contacts, join meetings, and manage calls and voicemails with a new, intuitive interface. It ensures your business caller ID is used, keeping your personal number private.

✓Mobile desk phone functionality
✓Access enterprise contacts
✓One-click conference joining
✓Call and voicemail management
✓Business caller ID
✓New dashboard for work day management
✓Seamless WiFi/cellular handover
Show original description

What users say about Mitel Connect

Reviews of Mitel Connect are mostly negative: the Business app is rated 4.5/5 from 4.8K App Store ratings. What users like most: works great, useful for remote work. Top complaints: crashes frequently, drains battery. Summarized from real user reviews.

Positive things

  • 🚀Works great
  • 💡Useful for remote work
  • 👍Easy to use

Negative things

  • 🐛Crashes frequently
  • 🔋Drains battery
  • 🔒Connectivity issues
  • 👎Unreliable performance
See all reviews

What's New in Mitel Connect

1.11.2408.5

September 17, 2024

* UI and Stability Enhancements

User reviews

Most RecentHighest RatedLowest Rated

Broken on iOS 26

TLS error. Our server is fine and Android devices can still connect. Mitel need to fix and update.
Nnoname687354354

Spyware

Requires way too much access to way too many functions to work.
Tthemanindbox

Worst app I’ve ever used

I’ve never been able to get this app to work properly. It seems to have gotten worse and worse over the years, and now, I can’t even check my voicemail. My password doesn’t work on the phone app or the windows app or the website, even though I literally just changed my password this morning.
SScottydon't93

Doesn’t work

Worst phone support app ever don’t not recommend
CCaddys22

Crashes all the time

This app is pretty terrible. It frequently gives a “Reconnecting” error message that renders the app useless for 10-45 seconds each time the error message comes up. Once connected, the connection is often poor causing voice distortion.
Cchris728638496
See 91 more reviews

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User experience

🐞

Reported Bugs

4 issues

App crashes on launch

Bug

Calls not ringing through app

Bug

Frequent disconnects

Bug

Compatibility issues with newer iOS versions

Bug
✨

Requested Features

3 requests

Improve background functionality

Feature

Add IM and video conferencing

Feature

Better integration with iOS features

Feature

FAQ

What does the Mitel Connect app do?

The Mitel Connect app brings your desk phone capabilities to your mobile device. It allows you to access enterprise contacts, join conference calls with a single tap, and manage your calls and voicemails. The app features a new user-friendly design to help manage your workday.

What are the key features of this app?

Key features include a new dashboard for managing your workday, the ability to contact colleagues without using carrier minutes, one-click meeting joining, and using your business caller ID for outgoing calls. You can also visually manage voicemails, reach coworkers quickly, and manage missed calls.

Is this app free to use?

Based on the provided information, the app is available for free. There are no mentions of in-app purchases or subscription fees for the application itself. However, users should be aware of potential carrier charges for VoIP usage.

What are the system requirements for this app?

This application requires connectivity to a Mitel Connect Mobility Router and will not operate without this component. It is intended only for enterprise calling and is available for Mitel Connect, Mitel 14.2, and Mitel Sky customers. Emergency calls will be routed over the cellular radio when available.

How does this app handle calls and contacts?

The app allows you to contact colleagues without using your carrier minutes, ensuring your business caller ID is used for outgoing calls, protecting your personal number. You can quickly reach coworkers via favorites or extensions and manage your voicemails and missed calls visually from the dashboard.