Mobile Banking UniCredit User Reviews

What users say

Top reviews

Non funziona

Per quelli che hanno un iPhone più nuovo the app non funziona

Best App by far. Deserve 6 stars

One of the best app around for bank activity.

Thanks

La app è molto intuitiva e facile per accedere alle varie sottosezioni e vedere l’estratto conto

Incasinata

Troppi pin, troppi codici. Semplificate.

Great Bank

Opened a UniCredit account recently with no issues after becoming Italian resident. Happy to be using a Ferrari official sponsor.

Great on iPhone and also iPad works

As above

Inutile

Il peggio del peggio. Meglio se copiate da altri paesi tipo UK; forse riuscite a farla funzionare

Problem activation the app

I have problem while activating the app on a new phone.
It asks me about the pin but without specifying the pin type.
Is it the 5 digit pin as for the debit card or the 8 digit pin of online banking or the 6 digit pin of mobile banking?
It doesn’t specify the pin kind or the number of digits. Please help.
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Overwhelming

Troppa roba, troppa confusione, non si capisce niente e le funzioni sono organizzate in maniera illogica. Ci si mette una vita a fare qualsiasi operazione.

Ritardo nella consegna

Ho ricevuto un messaggio che diceva que non era stato possibile consegnare la carta, quando la consegna a domicilio non fallisce mai, queso è una cosa. L’altra cosa è che me dicono di andare all’ufficio postale per far consegnare, ma non dicono quale ufficio, dove abito ce ne sono diversi, devo andare in ognuno di essi?
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Unicredit Very good

Unicredit Very good Easy to use sending money to friends and family I really appreciate 🥰🥰🥰

Too many security hurdles

Of course I want my banking app to be secure. But after entering two different PIN codes, my tax ID and a one time passcode sent to my registered phone number, why do you need another factor of authentication?? And why does it have to be the code from the tag that I lost 5 years ago after signing up the first time? Just let me pick two (or three) factors of authentication!!
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Bravissimi

Contentissima

App Unicredit

La app è di facile utilizzo chiare e semplice

Online security is Kafkaesque

While online security is incredibly important, UniCredit seem to have conspired to make their systems…through a combination of different codes, passwords, tokens, PINs, IDs, faceIDs, dual factor authentications, security questions…almost impregnable to their own rightful customers. I just got a new iPhone. Setting up the mobile app on my new phone as my primary device took me over a week (needed to order a new debit card to complete a security step, which I had to pay 7€ for). I found the whole process confusing and frustrating and would consider myself reasonable literate from a technology perspective. If I were an older person with perhaps less understanding of apps/ websites/ I would simply have given up.

All my experiences with UniCredit, including in branch experiences, have been similarly poor. It took me over 3 weeks to change my account from one branch to another (why is this even necessary).
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Thank you

Best bank in the world

Response from developer

Hi, thank you very much for your feedback. If you have any problems, you can contact our Customer Service at 800.57 57 57 (from abroad at +39 02.33.40.89.73). Thank you for writing us.

Really poor interface

The ugliest and non sense UI design I’ve ever used. Plus Apple Pay doesn’t work at all. I’ll look to cancel my bank account asap!

Peggior servizio banking online mai visto

Non riesco ad accedere al servizio perché da computer non funziona e per attivare l’app sul telefono il codice di verifica viene mandato al mio vecchio numero di telefono, che non posso aggiornare in nessun modo.
Essendo all’estero non posso neanche chiamare il servizio clienti perché è un numero italiano.
Vergogna UniCredit.
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System is not working

Sometime I have problem accessing the system

Recensione

Brava Paola UniCredit
Portoferraio