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Mobitel Selfcare

Mobitel Selfcare

by Mobitel Pvt Ltd

72 ratings
48 reviews
🔧 Utilities
📊 Productivity
Free

Details

Released
July 18, 2014
Updated
September 15, 2026

Features

Developer

Mobitel Pvt Ltd
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Mobitel Selfcare screenshot #1 for iPhone
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About

Manage all your mobile services with ease. This app provides interactive dashboards for usage statistics, one-touch activation for add-on plans, and the ability to manage digital services and roaming. It offers full control over your mobile connection, including payment options.

✓Interactive usage dashboards
✓One-touch add-on plan activation
✓Add/remove digital services
✓Manage roaming and data roaming
✓Mobile connection control
✓Payment options
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What users say about Mobitel Selfcare

Reviews of Mobitel Selfcare are mostly negative: the Utilities app is rated 2.9/5 from 72 App Store ratings. What users like most: good coverage in Sri Lanka, convenient app. Top complaints: app crashes frequently, app not working after updates. Summarized from real user reviews.

Positive things

  • 👍Good coverage in Sri Lanka
  • 👍Convenient app

Negative things

  • 😞App crashes frequently
  • 😞App not working after updates
  • 😞Low signal strength
  • 😞Pathetic network speed
  • 😞Money deducted, no QR received
  • 😞Customer care is useless
  • 😞App is unreliable
  • 😞Billing details disappear
  • 😞Activated wrong package
  • 😞App is slow to load
  • 😞User interface is horrible
  • 😞Package info is unclear
  • 😞Constantly logs out
  • 😞Add-on link not working
  • 😞Error messages on loop
  • 😞Cannot deactivate packages
  • 😞Usage statistics doesn't work
  • 😞E-bills not viewable
  • 😞Payment gateway not functioning
  • 😞App stuck at language selection
  • 😞App closes automatically on opening
  • 😞Cannot see any details
  • 😞App is down most of the time
  • 😞App is unusable
  • 😞App is not accurate
  • 😞Inconvenient service
  • 😞No bill period displayed
  • 😞Does not show data usage by date
  • 😞Does not show off-peak times
  • 😞Cannot add another number
  • 😞Top-up with credit card fails
  • 😞Verification SMS delayed
  • 😞Pasting formatted number breaks field
  • 😞App is zoomed and ugly on newer devices
  • 😞Difficulties signing in
  • 😞Invalid user ID or password
  • 😞Useless for iPad data balance
See all reviews

What's New in Mobitel Selfcare

5.0.6

September 15, 2026

This update includes improvements to the SelfCare App experience. Please update to the latest version to access these changes. In this version: - UI enhancements for improved navigation - Additional features to enhance functionality - Bug fixes and performance improvements for smoother operation

More

User reviews

Most RecentHighest RatedLowest Rated

Scam App

Within moments of downloading this app, I got multiple spam contacts, via calendar etc.
EEdjnr

Mobitel eSIM Scam: Money Deducted, No QR, No Help

Pathetic network speed. Can't use WhatsApp calls on mobile data. Paid for an eSIM online, money deducted but no QR received. Customer care useless after 3 calls. They told me to go to a branch for an ONLINE purchase. Been with Mobitel 18 years - it was good before, now it's trash. Don't waste your money here.
 Translate to sinhala
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PPrasadHW

Very Low Signal

Very Low in signal, No matter what package we use the signal drop or the package finishes soon. Anyone who is trying to get into mobitel dont !
DSDevil Sakaarson

Mobitel

It’s a good coverage every we’re in Srilanka
Rrifnan

App crash

After recent update ios app stuck in the loading screen. Nothing pops up after that.
Ssanjsam
See 43 more reviews

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User experience

🐞

Reported Bugs

53 issues

App crashes after recent update

Bug

App stuck in loading screen

Bug

App doesn't work after update

Bug

App is not working

Bug

App crashing often

Bug

App is down most of the time

Bug

Selfcare app not working

Bug

Cannot see any details in the app

Bug

Billing details have disappeared

Bug

App activated wrong package

Bug

App failed to activate package

Bug

Customer care advised SMS for online purchase

Bug

Error message: 'Oops something is wrong'

Bug

App not working for 3 months

Bug

App crashes

Bug

Cannot deactivate data plan

Bug

Usage statistics doesn't work

Bug

Stuck at choose language

Bug

Application not opening, closes automatically

Bug

Fail to load data when logging in

Bug

E-bills not viewable

Bug

Payment gate to access cards not functioning

Bug

Error message: 'Sorry, we are unable to process your request at this moment. Please try again later'

Bug

App data became unavailable when closed

Bug

User data removes automatically, requires re-login

Bug

Doesn't show available data balance specifically

Bug

Horrible optimization, slow loading and navigation

Bug

Constantly logs off

Bug

Add-on link does not work

Bug

Some links in the app don't work or are frozen

Bug

App not working after iOS upgrade

Bug

Error in loop

Bug

Crash message, app not working

Bug

App doesn't work properly

Bug

Need to log in everyday

Bug

App does not open after iOS upgrade, looping error message

Bug

Persistent Store Failure MFP Error, app doesn't load

Bug

App is not accurate

Bug

App doesn't show billing period

Bug

Shows data left but not expiry

Bug

Doesn't show off-peak start/finish times

Bug

Cannot load any data

Bug

Fails every time when trying to add another number

Bug

Cannot top up with credit card

Bug

Payment goes through then app logs out

Bug

Takes forever to get verification SMS

Bug

Pasting iPhone formatted number breaks field

Bug

Credit card top ups work 2/10 times

Bug

App is really slow to load

Bug

Useless on iPad for data balance

Bug

App looked zoomed and ugly on iPhone 6

Bug

Difficulties of signing in

Bug

Unable to login, invalid user ID or password

Bug
✨

Requested Features

39 requests

Improve app reliability

Feature

Fix app crashing issues

Feature

Ensure app works after updates

Feature

Improve network speed

Feature

Provide QR for eSIM purchases

Feature

Improve customer care responsiveness

Feature

Make app customer-friendly

Feature

Display billing details consistently

Feature

Allow activation of correct packages

Feature

Improve app loading speed

Feature

Enhance user interface

Feature

Clarify package information

Feature

Enable package deactivation

Feature

Fix usage statistics

Feature

Make e-bills viewable

Feature

Fix payment gateway

Feature

Fix app freezing at language selection

Feature

Prevent automatic app closure

Feature

Display account details

Feature

Keep app online consistently

Feature

Fix app not working issues

Feature

Allow login to Mobitel account

Feature

Fix data disappearing after app closure

Feature

Add more data packages

Feature

Show specific available data balance

Feature

Allow viewing all SIM transactions

Feature

Show detailed data usage per package

Feature

Improve app features

Feature

Introduce a better app

Feature

Fix error messages

Feature

Allow adding multiple numbers

Feature

Fix credit card top-up issues

Feature

Speed up verification SMS

Feature

Handle formatted number input

Feature

Update app for latest devices

Feature

Improve sign-in process

Feature

Fix login failures

Feature

Display data usage history for iPad

Feature

Show data balance for iPad

Feature

FAQ

What does the Mobitel Selfcare app do?

The Mobitel Selfcare app allows users to conveniently control all their Mobitel services. It provides features like interactive dashboards for usage statistics, one-touch activation for add-on plans, and the ability to manage digital services and roaming.

What are the key features of the Mobitel Selfcare app?

Key features include interactive dashboards with usage statistics, one-touch activation for add-on plans, easy addition or removal of digital services, management of roaming and data roaming services, and full control of your mobile connection with payment options.

Is the Mobitel Selfcare app free to use?

Yes, the Mobitel Selfcare app is a free application. You can download and use it to manage your Mobitel connections without any cost.

What kind of mobile connections can I manage with this app?

You can manage all your Mobitel mobile connections through the app. This includes controlling your mobile connection, managing add-on plans, digital services, and roaming services.

Can I manage my payments through the app?

Yes, the app provides full control of your mobile connection, which includes payment options. You can manage your payments conveniently through the Mobitel Selfcare application.