Best experience
Love It
Response from developer
This is everything we're here for! Accessible, affordable care without the drive is exactly what Mochi is built around, and we're so glad the switch from your local office has felt smooth and easy. Welcome, and enjoy having your medication delivered right to your door. 💙
Best tirzepatide provider out there!!
Response from developer
We're so happy Mochi could be part of your journey. Congratulations on your progress, we're honored to support you every step of the way. 💙
Professional
Expensive and frustrating EVERY. SINGLE. MONTH.
I’ve been told my prescription was sent when my pharmacy never received it. Then I’m told it was sent through LillyDirect, then CVS, then escalated to another team. It’s constant back-and-forth with no clear communication. I’ve reported this exact issue multiple times over the past several months, and it still hasn’t been fixed.
For what Mochi charges, patients shouldn’t have to jump through hoops every month just to receive a medication they’ve already been prescribed. When you’re relying on a medication, delays and confusion like this are unacceptable.
The support staff have always been polite, but the overall system and prescription process are incredibly disorganized. I expected a much smoother experience, especially at this price point. Unfortunately, I can’t recommend the service based on how difficult they make getting a simple refill.
Response from developer
We're sorry for the frustration this has caused, especially with something as important as a consistent medication refill. Having to repeatedly follow up and receive conflicting information about where your prescription stands is not the experience we want for our patients, and we understand how disruptive that is month after month. We appreciate you letting us know our support team has been polite throughout, but that doesn't make up for the disorganization you've experienced with the fulfillment process itself. This is exactly the kind of pattern we want to fix. Please reach out to us at (619) 648-1247 so we can take a closer look at your account and work toward a real resolution, not just another temporary fix.
