Fantastic Support!
The app and program is user friendly, the providers have been intelligent, kind and supportive. I appreciate the details to incorporate our mind along with body.
Great start to another start!
I have reviewed other companies and Mochi is far better and more economical than Ro or other companies.
First Timer
I switched from another company and my first impression is A++! I look forward to being a continued patient of Rachel Holland, NP. She was so sweet and thorough during my consultation.
Provider was awesome!
Had a great experience with my first visit, I’m looking forward to beginning my journey with a glp-1 through Mochi. The provider was very thorough and took the time to explain everything and address any concerns that I had!
Don’t be afraid!!!
When I started looking at the telehealth places, there’s all these terrible horror stories all across the board about things not getting mailed out people being overcharged and all kinds of stuff. I was very skeptical coming into this. I did a lot of research. Mochi ended up being the company that I decided to try it with and I still was not 100% sure for the last four or five months I have been ordering from them. They have never overcharged me the prescription pack show up a day later after the prescriptions filled and maybe sometimes two days later, but they are never ever a weak in shipping or anything like that. I’ve never had any problems and I’m super happy with the service so the people who were out there afraid to sign up for a certain place you don’t have to be afraid of this one. I don’t think.
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Response from developer
Earning your trust after all those industry horror stories means a lot, especially after months of consistent, reliable service. Thank you for giving us a shot, and for vouching for us to others who might be hesitant!
Awesome Dr
My first visit Dr Hadji spent time getting to know me and made me feel very comfortable and was very knowledgeable in answering all of my questions. The cost is affordable especially with the tiered doses. I am very excited about my new journey.
Great first experience
Haley was amazing & very knowledgeable. I felt very comfortable. I left the meeting feeling confident that I know what to do and know how to reach out with any questions.
Losing weight
I love the product and the doctors!!! One of the best things that’s ever helped me and losing weight!
Great!!
Love that I can have a face to face with the doctor. Jason was great. I feel very positive about my experience.
Seriously trying to force GLP-1 and medication.
As someone who likes all natural ways and workouts. This is disgusting how this app is trying to tell me that I’m a good candidate for meditation when I obviously don’t want to go on meds or a shot. What a disgusting app to say that.
Best experience
Dr. Jay was amazing answering all my concerns!!!
Love It
Just switched from a local office to here for my GLP-1 and this has been the easiest and most informative process. I am so excited about how affordable this is going to be compared to my local office and I am going to be able to have it mailed to me instead of a 30 minute drive. 10/10 recommend.
Best tirzepatide provider out there!!
Mochi health is the best provider for all around weight loss care. In the last 3 months I have lost 65 pounds on tirzepatide with B 12. My first GLP-1 provider became entirely unaffordable after the first three Months. I researched for over two weeks to find the best company that offered medication along with diet and a exercise program. I love that I found mochi Health!! I went with them and I know I made the right choice because their doctor is so nice and kind and they are so responsive their customer care is wonderful in every way. prompt responses in thorough explanations.
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Response from developer
We're so happy Mochi could be part of your journey. Congratulations on your progress, we're honored to support you every step of the way. 💙
Professional
The doctor was professional, knowledgeable, and very helpful.
Expensive and frustrating EVERY. SINGLE. MONTH.
I’ve been a paying customer for months now, and every single month it’s the same issue trying to get my Zepbound prescription filled. The app is expensive, yet I have to chase down support, message multiple people, and repeatedly explain the same problem just to get my medication.
I’ve been told my prescription was sent when my pharmacy never received it. Then I’m told it was sent through LillyDirect, then CVS, then escalated to another team. It’s constant back-and-forth with no clear communication. I’ve reported this exact issue multiple times over the past several months, and it still hasn’t been fixed.
For what Mochi charges, patients shouldn’t have to jump through hoops every month just to receive a medication they’ve already been prescribed. When you’re relying on a medication, delays and confusion like this are unacceptable.
The support staff have always been polite, but the overall system and prescription process are incredibly disorganized. I expected a much smoother experience, especially at this price point. Unfortunately, I can’t recommend the service based on how difficult they make getting a simple refill.
I’ve been told my prescription was sent when my pharmacy never received it. Then I’m told it was sent through LillyDirect, then CVS, then escalated to another team. It’s constant back-and-forth with no clear communication. I’ve reported this exact issue multiple times over the past several months, and it still hasn’t been fixed.
For what Mochi charges, patients shouldn’t have to jump through hoops every month just to receive a medication they’ve already been prescribed. When you’re relying on a medication, delays and confusion like this are unacceptable.
The support staff have always been polite, but the overall system and prescription process are incredibly disorganized. I expected a much smoother experience, especially at this price point. Unfortunately, I can’t recommend the service based on how difficult they make getting a simple refill.
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Response from developer
We're sorry for the frustration this has caused, especially with something as important as a consistent medication refill. Having to repeatedly follow up and receive conflicting information about where your prescription stands is not the experience we want for our patients, and we understand how disruptive that is month after month. We appreciate you letting us know our support team has been polite throughout, but that doesn't make up for the disorganization you've experienced with the fulfillment process itself. This is exactly the kind of pattern we want to fix. Please reach out to us at (619) 648-1247 so we can take a closer look at your account and work toward a real resolution, not just another temporary fix.
Dr Cruz
She was awesome and explain everything to me. Great doctor!
Great providers, great service
Always on time and very responsive! Great providers, great service
Don’t if live in AZ
Packaging is awful so doesn’t survive the heat. It is sad that they don’t anticipate the extreme temperatures when packing the vials. They arrive super hot and the product therefore destroyed. Tried it and not effective. Rather pay Eli lilly $100 more and actually get a product that works and is not damaged. Customer service is garbage. Says if arrived in 72hrs it’s fine. Do not recommend mochi. Don’t waste your time and $.
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Great response times by provider and quality of care!
My ARNP Reychelle IS JUST FANTASTIC!! Her response times, care and attention is top notch. She cares and is on top of everything! She explains things throughly and genuinely wants to help in every way she can! So happy with my care!
Mochi Health Has Made My Wellness Journey So Much Easier!” 💕✨
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I have had such a great experience with Mochi Health! From getting started to having ongoing support, the whole process has been simple, convenient, and so much less overwhelming than I expected. I really appreciate having access to knowledgeable providers who actually listen and take the time to answer my questions.
I also love the convenience of being able to manage everything virtually and have support throughout my journey. I never feel like I’m just another number. The encouragement and personalized care have made such a difference for me.
If you’re considering starting your own health and wellness journey, I definitely recommend checking out Mochi Health! 💕✨
I have had such a great experience with Mochi Health! From getting started to having ongoing support, the whole process has been simple, convenient, and so much less overwhelming than I expected. I really appreciate having access to knowledgeable providers who actually listen and take the time to answer my questions.
I also love the convenience of being able to manage everything virtually and have support throughout my journey. I never feel like I’m just another number. The encouragement and personalized care have made such a difference for me.
If you’re considering starting your own health and wellness journey, I definitely recommend checking out Mochi Health! 💕✨
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Response from developer
Thank you so much for sharing this! We're so glad the process felt simple and supportive from start to finish, and that our providers have taken the time to really listen to you. Being able to manage your care virtually while still feeling like a person, not a number, is exactly the experience we aim for. Wishing you continued success on your health journey! 💙
