This used to be my favorite place to shop
I used to order from ModCloth at least once a month. Ever since they updated their app a year ago it has been completely unshoppable . Yes I made up that word. It lags constantly, the filters are crap and they styles have not changed much on the last year. Things I bought last summer are still in new arrivals but most sizes are sold out. It’s very frustrating because there really isn’t another place I liked shopping as much. Please let me spend my money with you again.
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Modcloth is Losing my Business
I am a longtime Modcloth customer. I would check the app every day for new style drops. But, ever since they updated the app maybe a year or so ago I have grown exceedingly frustrated with Modcloth. At first I thought, it’s a new release there are bound to be some bugs. Yet no updates came that ever fixed the problem. The app was slow, never loaded and frequently crashed. My resolution? Delete the app and shop online instead. Maybe I could save my wallet some hurting. Online was no better. A slow website never loaded. How does Modcloth think they can continue to operate a business in this day and age when your online presence is paramount? My money is not going Modcloth anymore.
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Just not the same
I used to LOVE ModCloth. They used to have a lot of really unique items at a reasonable cost for the quality you were getting. Now, it seems like a lot fast fashion at the same price. Seriously, $40 for a poly-cotton blend graphic t-shirt? No thanks. It truly appears like the heart isn’t in ModCloth anymore which is super unfortunate because they were my go-to for the classy yet kooky items.
In addition to the lack of heart, the app is a mess. Buttons overlapping, banners that take up a good portion of the screen, the item grid can get so off-center that half of the pictures can’t be seen.
I’m just sad, honestly. I really loved this company and to see it going south is such a shame. I’m going to be trying to find somewhere else that resembles a bit more of what ModCloth used to be.
In addition to the lack of heart, the app is a mess. Buttons overlapping, banners that take up a good portion of the screen, the item grid can get so off-center that half of the pictures can’t be seen.
I’m just sad, honestly. I really loved this company and to see it going south is such a shame. I’m going to be trying to find somewhere else that resembles a bit more of what ModCloth used to be.
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‘Scuse Me, What?
I’m no stranger to ModCloth, but it’s been a while since I’ve shopped with them. I opened their app today for the first time in a long time, and heard this chime a few seconds later. I thought it was my email, but then it dawned on me that my phone was on silent, so I shouldn’t have been hearing alerts. I checked everything and realized the sound was coming from the app! ‘Scuse me, what?? This is so obnoxious and aggravating that I have no idea how something like this was green lit. I don’t need this app “chiming” every time I move around in it. And the worst part is, I turned off all notifications for this app, and I’m still hearing the chime. Like, bro…stop! Uninstalled!
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App/Branding/Marketing needs work
I know most people have a tendency to resist change. I can be understanding up to a certain point as it relates to the company and app changes…but at this point I’ve drawn the line at the dinging noise when you open the app AND select other things while browsing… why?? Who asked for that? It’s incredibly annoying and shows that no one is actually asking customers what kind of experience they want while shopping… I have been a long time customer of ModCloth and I’m disappointed with the direction things are going. Get back to basics and focus on functionality before literally adding bells and whistles. The app is clunky and the design features are extremely busy with extra pictures, words, etc. I can almost feel the desperation of “PLEASE DEAR GOD BUY SOMETHING!!”. It makes it an uncomfortable shopping experience.
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Response from developer
Hi! Thank you for that feedback. We did recently release an update for the app (version 9.0.9), so be sure to download the most recent update. We fixed our category pages, so you'll be able to view all the mark-down styles in the sale section. Our team is actively working on the app, so check back for any future app updates.
