This used to be my favorite place to shop
I used to order from ModCloth at least once a month. Ever since they updated their app a year ago it has been completely unshoppable . Yes I made up that word. It lags constantly, the filters are crap and they styles have not changed much on the last year. Things I bought last summer are still in new arrivals but most sizes are sold out. It’s very frustrating because there really isn’t another place I liked shopping as much. Please let me spend my money with you again.
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Modcloth is Losing my Business
I am a longtime Modcloth customer. I would check the app every day for new style drops. But, ever since they updated the app maybe a year or so ago I have grown exceedingly frustrated with Modcloth. At first I thought, it’s a new release there are bound to be some bugs. Yet no updates came that ever fixed the problem. The app was slow, never loaded and frequently crashed. My resolution? Delete the app and shop online instead. Maybe I could save my wallet some hurting. Online was no better. A slow website never loaded. How does Modcloth think they can continue to operate a business in this day and age when your online presence is paramount? My money is not going Modcloth anymore.
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Just not the same
I used to LOVE ModCloth. They used to have a lot of really unique items at a reasonable cost for the quality you were getting. Now, it seems like a lot fast fashion at the same price. Seriously, $40 for a poly-cotton blend graphic t-shirt? No thanks. It truly appears like the heart isn’t in ModCloth anymore which is super unfortunate because they were my go-to for the classy yet kooky items.
In addition to the lack of heart, the app is a mess. Buttons overlapping, banners that take up a good portion of the screen, the item grid can get so off-center that half of the pictures can’t be seen.
I’m just sad, honestly. I really loved this company and to see it going south is such a shame. I’m going to be trying to find somewhere else that resembles a bit more of what ModCloth used to be.
In addition to the lack of heart, the app is a mess. Buttons overlapping, banners that take up a good portion of the screen, the item grid can get so off-center that half of the pictures can’t be seen.
I’m just sad, honestly. I really loved this company and to see it going south is such a shame. I’m going to be trying to find somewhere else that resembles a bit more of what ModCloth used to be.
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‘Scuse Me, What?
I’m no stranger to ModCloth, but it’s been a while since I’ve shopped with them. I opened their app today for the first time in a long time, and heard this chime a few seconds later. I thought it was my email, but then it dawned on me that my phone was on silent, so I shouldn’t have been hearing alerts. I checked everything and realized the sound was coming from the app! ‘Scuse me, what?? This is so obnoxious and aggravating that I have no idea how something like this was green lit. I don’t need this app “chiming” every time I move around in it. And the worst part is, I turned off all notifications for this app, and I’m still hearing the chime. Like, bro…stop! Uninstalled!
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App/Branding/Marketing needs work
I know most people have a tendency to resist change. I can be understanding up to a certain point as it relates to the company and app changes…but at this point I’ve drawn the line at the dinging noise when you open the app AND select other things while browsing… why?? Who asked for that? It’s incredibly annoying and shows that no one is actually asking customers what kind of experience they want while shopping… I have been a long time customer of ModCloth and I’m disappointed with the direction things are going. Get back to basics and focus on functionality before literally adding bells and whistles. The app is clunky and the design features are extremely busy with extra pictures, words, etc. I can almost feel the desperation of “PLEASE DEAR GOD BUY SOMETHING!!”. It makes it an uncomfortable shopping experience.
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Response from developer
Hi! Thank you for that feedback. We did recently release an update for the app (version 9.0.9), so be sure to download the most recent update. We fixed our category pages, so you'll be able to view all the mark-down styles in the sale section. Our team is actively working on the app, so check back for any future app updates.
Unshoppable
I used to love ModCloth. But I’ve noticed that every update to their app has made it harder to use- it seems like the opposite should be true. And the website is no better. You can barely filter- just one color or size at a time. And even that doesn’t really work. It makes shopping with them frustrating and nearly impossible. For the amount of work you need to put in to find anything, they should be paying you. In fact, I haven’t shopped with them, since. I did email their customer service directly a couple of months after the update to address these concerns, because I really did enjoy the clothes and missed shopping with them. The response was along the lines of “we updated our app to make it more accessible for everyone and we’re sorry that you miss those features. We hope you get used to our new way of doing things!” Umm… news for you guys- your update makes it equally difficult for everyone to buy your clothing. Perhaps that’s what they want? I notice that their public responses to these poor reviews are much more conciliatory than their private response to me… And That should tell you how they actually feel about their customers.
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Response from developer
Hi, there. I'm very sorry for any shopping inconvenience. There have been some hiccups since our recent site and system update, and we're still working on getting some of those sorted out. Please rest assured that we take your feedback 100% to heart and will be sure to share it with the appropriate teams.
Criminally poor customer support
The app seemed okay until I needed actual help. And since I have no other way of contacting the company and getting my money back, I’m left with no alternative but to attempt to get help by leaving a poor review here. I have been trying to reach ModCloth via phone and email and chat for well over a week to ask a question about a return. And now I’m outside of the return window. And I still can’t reach them. The chat function on the app simply does not work. Not at all. Besides that, no one answers the phone, there’s no way to leave voicemail for returns, a voicemail left for a stylist was never returned, and email is not being returned. What options do I have left? Don’t download this app. Don’t buy from this company. If you do, and want to return something you purchased, their criminally poor lack of customer service will cause you to lose your hard earned money. I get it. Everyone is understaffed right now. So you better extend your return window by months if that’s how long it will take to reach someone in customer service.
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Response from developer
Hi, there. I'm very sorry for any frustration with getting in touch with our Customer Care team. They are a small group, and they are currently working through extremely high volumes of incoming calls, chats, and emails. Please rest assured that they are working hard to get replies to everyone, as quickly as possible. There may be a wait via phone or chat, but they will respond to all incoming calls and chats, as soon as they are able. They are available via both from 9am-8pm ET, Monday-Friday. If you're unable to access the chat via the app, I would recommend switching to a desktop browser - that should hopefully resolve the issue. In the meantime, I will report to the appropriate teams that you are unable to access the chat feature via the app. Please also rest assured that we will not leave you without your return being resolved - our team will be glad to assist, just as quickly as they are able.
ModCloth deleted my profile I’ve had for years!
So I’ve had this app for a LONG time and I’ve shopped on ModCloth before. So today I tried to sign into my account only to find that everything had been completely erased. And that I no longer was in their system. All the items I had saved for future purposes are now gone and I have to start all over again. My account had been completely deleted without my consent or knowledge. As I’m sure that happened to everyone.
Not to mention the app is really poorly done. Whoever took over the “new and improved” website and app needs to get it together. Whoever ran it before made it so much easier to search for things.
Not to mention the app is really poorly done. Whoever took over the “new and improved” website and app needs to get it together. Whoever ran it before made it so much easier to search for things.
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Items do not load...basically a browser
I have been having trouble on my mobile phone accessing their site recently. Items do not load on the page at all - it’s just blank. No issue with any other site, only Modcloth. Same issue in Safari or Chrome. So I redownloaded this app thinking I would just use that, certainly the app would work, but it’s the same issue! No items loading. It also was exactly the same as viewing their homepage through the Safari browser. Not even any buttons or menus in the app - what happened? I used to have the app a year or so ago and it was great. Why would you make something worse that was already fine?
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Deleting this app
I know a lot of people are complaining about the re-design of the app and I completely agree with them. I’ve invested thousands of dollars into ModCloth over the years and a good portion of my wardrobe is from them. Obviously the loss of the love list, wishlist, and the entire lack of usability of the app are just a few of the reasons why I’ve decided to delete the app, but it’s also the apparent change in products being sold. I used to love the variety of unique styles being sold from various retailers, but for a long time now, all I see are products from Princess Highway, which I don’t particularly care for, and ModCloth’s own brand. I’m not sure why this change took place, but between that and the app update, I have literally no reason to shop here anymore. Hopefully, ModCloth will go back to selling interesting products from different retailers the way they used to and come up with a more usable online experience, but until then, I’m sorry to say they’ve lost a very loyal customer.
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Response from developer
Hey there! Thank you for taking the time to leave a review. I'm so sorry for the inconvenience! We did have a hiccup with the images on the app recently. The app has now been updated, and that issue should be resolved! If you update to the newest version, which was just released, you should see the images loading successfully.
Updated: Reducing to 1 Star, Zero Would Be Better
Since you relaunched your website things have gotten worse and worse. Love list is gone, so I can’t go back to order things I casually browse and save for later. Had to create a brand new account. Fine. But I placed an order on a sale day, and when I came back to see why I hadn’t received my order yet, THERE WAS NO ORDER. Also, all my profile info I saved to my account was wiped out. Icing on the cake: I emailed customer service about my lost order (and detailed how buried “My Account” now is at the bottom of your endless homepage, rather than in the header of the app or hamburger menu where people usually find things) and all I got was a lousy canned response with non-helpful answers to FAQ. No personal response. You used to be my favorite store, and now I am contemplating wiping the app off my phone.
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Response from developer
Hi, there. I'm very sorry for any inconvenience! Our team is aware of this issue, and they are currently working on a fix. We hope to have this resolved in the next update of the app. In the meantime, you can access the Love List on the site, via a mobile or web browser.
Change it back
Why did y'all change the app to make it exactly the same as your mobile website? That defeats the entire point of having an app. I'm just not going to use it, I'll have to get on my laptop and use the actual website. The mobile site and now app are unusable. There are no more size charts, how are you going to have UK and US sizes with no size chart? I don't know whose decision this change was, but you need to undo it. The mobile website and app look like something out of the early 2000s, just with less neon coloring. Change it back and fix the mobile site.
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Where’s the love (list)?
One of my fave things to do is browse the ModCloth app and save things in my love list or wish list. Yesterday I logged in to browse my list since I had a coupon to use and was forced to re-register my whole account because of the update. Of course that means anything in my cart or lists are all gone. Once in the app, I started browsing again hoping to add things to my lists only to find that both the love list and wish list are gone. It’s also harder to navigate to the categories and the size filter doesn’t work. Speaking of size, I also noticed that the size chart is no longer available when you’re looking at an item. I do like that the zoom feature finally returned but it doesn’t quite make up for all the lost ease of use and other features I used regularly.
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Response from developer
Hi, there. I'm very sorry for any disappointment. When the recent changes were made to the site and app, old account information sadly did not automatically transfer over. When creating a new account, if you use the same login information you had before, some of your old account info will transfer over, but it may take a bit of time. In the meantime, if you need to find specific information from a past order, please let our Customer Care team know, and they’ll be glad to assist. We are still in the process of setting up features to save items, similar to the Wishlist and Love List, as well as correcting search filters and categories. Size charts should also be returning, as soon as we're able to get those manually updated. I apologize for the wait and for any disappointment. We hope to have this resolved very soon.
Frustrating experience
As other users have noted, scrolling is not great, and removal of the ability to swipe right to back a screen is annoying. When almost every other app out there recognizes this as standard for iOS, why not have that feature?
My biggest pet peeve is the audio take-over. I’m often listening to a podcast or music and get a wild hare to see what’s new with modcloth, but it stops whatever you’re listening to, and even if you restart the media you had on, it will continue to stop it as you visit new pages. It is infuriating, and is the no. 1 reason I leave the app and don’t buy anything. Please address this unnecessary audio issue!
If browsing in a shopping app is hard or frustrating, it’s not working. Do you want our money or not??
My biggest pet peeve is the audio take-over. I’m often listening to a podcast or music and get a wild hare to see what’s new with modcloth, but it stops whatever you’re listening to, and even if you restart the media you had on, it will continue to stop it as you visit new pages. It is infuriating, and is the no. 1 reason I leave the app and don’t buy anything. Please address this unnecessary audio issue!
If browsing in a shopping app is hard or frustrating, it’s not working. Do you want our money or not??
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Great company, HORRIBLE app
Let me just say— I LOVE ModCloth. It is one of my absolute favorite stores. But the app is awful. Refreshes itself constantly, ruining searches. Never says when anything is sold out. Each time I try to place an order it makes me log in, even though I click “remember me” every single time. And no matter what I order, I’m never able to complete the actual order. I’ll go through the bag, coupon, shipping info, payment, confirmation, and then when it’s time to place the actual order? A pale “Place Order” button that will not work, no matter what. I always end up having to go through the web browser to place my order, which means repeating all those steps all over again. I’d buy much more from ModCloth if they had a decent app.
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A Tale of Two Apps
Fun fact: If you sort reviews by Most Favorable, every 5-star review praising the app is at least three years old. But if you sort by Most Recent, you get 1-star reviews going back at least a full year. And every single 1-star review has a hilariously generic Developer Response containing bland platitudes and a weak apology.
I’m about to graduate with my MBA in May, and I can tell you that it’s SHOCKING to see a response this poor to a major crisis like customers being unable to check out on the app for this long. The profit loss from this one simple issue must be insane. It certainly shouldn’t take a full year to fix! Developers, fire yourselves for the good of the company.
I’m about to graduate with my MBA in May, and I can tell you that it’s SHOCKING to see a response this poor to a major crisis like customers being unable to check out on the app for this long. The profit loss from this one simple issue must be insane. It certainly shouldn’t take a full year to fix! Developers, fire yourselves for the good of the company.
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Frustrating
I used to really love ModCloth. Before they got bought by Walmart, they were really fantastic, with high quality unique fashion and gifts. While there are still great finds on ModCloth, I do feel like I find less and less items I would buy. That being said, the app is absolutely horrible. I deleted it a long time ago because it just kept crashing on my iPhone. I just re-downloaded it because they’re having a special sale for people who buy from the app. Well, the same exact problems as last time. I would think they would’ve been able to fix the bugs in the app by now but I guess not. I have to frequently close and reopen the app because it just freezes. I was able to add two items to my cart but it took about an hour to do that because it kept freezing and I kept having to close and reopen it. To say this is frustrating is a huge understatement. I’m about to rage quit this app for the second time. So sad because I love to shop. I really miss the old ModCloth.
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Response from developer
Hi, there. Thank you for taking the time to leave a review. As of February 2020, we are actually no longer under the Walmart umbrella. We are under new ownership with Go Global Retail, and are once again operating as an independent brand. I apologize for any shopping inconvenience on the app. Please rest assured that your words will be shared with the appropriate teams, so that they can further investigate the issue.
Shopping with this app was a grim exercise in misery
This app is intensely difficult and frustrating to use. The menu, search, and cart buttons all don’t function. One is forced to meander through various menus and splash screens in hopes that you will eventually, by some hallowed miracle, stumble upon the item you are looking for. The “back” button is placed so that it is easily tapped at random, often after you have spent a significant amount of time desperately attempting to type in your credit card information into the finnicky text boxes. The developers of this app have completely failed in their task. Unless their task was to make shopping on it as miserable and time consuming as possible. If so, they totally nailed it.
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I used to love it
Since rolling out some changes made to the ModCloth app, I find it nearly impossible to use. It can take anywhere from 3 seconds to over 1 minute for a screen to load, and sometimes it doesn’t load at all. I am using it from a brand new iPhone 11 with all relevant updates and perfect connectivity, and the app still just drags really often.
Apart from that, the quality of the clothing and overall style/allure of it has gone way down since it was acquired by Walmart, and then a different company thereafter. I used to buy from ModCloth whenever I needed or wanted something new and unique to wear, but now I maybe purchase once a year.
Apart from that, the quality of the clothing and overall style/allure of it has gone way down since it was acquired by Walmart, and then a different company thereafter. I used to buy from ModCloth whenever I needed or wanted something new and unique to wear, but now I maybe purchase once a year.
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Love ModCloth Hate the app
It's a painful app that makes for a painful shopping experience. The apps search features doesn’t look so you can’t look up items. On top of that you can’t bring down the side menu to shop by clearance or to choose a category. So if the item you want to purchase is not accessible by one of the promotions on the front page then you are out of luck. There is no way to then access that item even if you saw it in an ad.
So when your whole order you spent time sizing and fitting to yourself gets deleted out of your cart once you log in you feel a deep sense of dread knowing you probably won’t find most those items again. I got lucky and only missed out on a couple items before I finally made my purchase out of fear my items would delete again. ( and my original order was close to 300$ now I was placing an order for 180$)
Now you might think that is bad but what makes it worse is the fact the same problems are on the mobile site too. Which makes it hard to navigate around this problem unless you are on a pc. ModCloth is a great fashion brand that I grew up loving. But they are loosing money by not having intuitive functioning app and mobile sites. I will still by from them but it’s no longer convenient and easy to purchase which means I am more likely to by from other brands unless I have time to shop on my laptop.
So when your whole order you spent time sizing and fitting to yourself gets deleted out of your cart once you log in you feel a deep sense of dread knowing you probably won’t find most those items again. I got lucky and only missed out on a couple items before I finally made my purchase out of fear my items would delete again. ( and my original order was close to 300$ now I was placing an order for 180$)
Now you might think that is bad but what makes it worse is the fact the same problems are on the mobile site too. Which makes it hard to navigate around this problem unless you are on a pc. ModCloth is a great fashion brand that I grew up loving. But they are loosing money by not having intuitive functioning app and mobile sites. I will still by from them but it’s no longer convenient and easy to purchase which means I am more likely to by from other brands unless I have time to shop on my laptop.
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Response from developer
Hi, there. Thank you for reaching out. I'm very sorry for any shopping inconvenience. Our team is aware of the current search and menu issues, and they are working on a fix, as we speak. We hope to have this resolved very soon!
